The worst app ever
because of this pile of digital trash, we are returning the device.
making a simple cup of coffee should not be this difficult.
Don't waste your time with this horrible pile of hot garbage.
Nicht schlecht, aber…
Don’t bother
Response from developer
Hello, Thank you for your review. We sincerely apologize that your experience with the My Coffee Lounge app has been frustrating. We are committed to ensuring a reliable and excellent coffee experience for all our users. To help us investigate and resolve this issue as efficiently as possible, please open a dedicated support ticket from your account. How to Open a Ticket: 1. Log in to your account on the app. 2. Navigate to the ""My Machine"" section. 3. Select the ""My Ticket"" option to create a new request. When submitting your ticket, please mention this review and include the following details, which are crucial for our team: - Your Smartphone Model and Operating System (e.g., iOS 17.5). - A brief description of the problem. - Screenshots or a short screen recording of the issue, if possible. This visual evidence significantly speeds up troubleshooting. We look forward to seeing your ticket so we can turn your experience around quickly. Sincerely, The De'Longhi Support Team
Hopeless
Get rid of the pointless content on the home view & GET ME MY COFFEE.
Allow me to tweak the grind & tamp. Improve the “my drinks” experience.
Anything that isn’t related to getting coffee into my cup is of low value spac filler.
Response from developer
"Hello,Thank you for your review. We sincerely apologize that your experience with the My Coffee Lounge app has been frustrating. We want to assure you that we are committed to providing a reliable experience for all our users. To help us investigate and resolve this issue as quickly as possible, we invite you to contact us via our Support page here https://www.delonghi.com. In your message, please mention this review and include the following details: - Your Coffee Machine Model (e.g., Eletta Ultra) - Your Smartphone Model and Operating System (e.g., iOS 17.5) - A brief description of the problem you are encountering. - (Crucial) Screenshots or a short screen recording of the issue, if possible. This visual information is extremely helpful for our development team. We look forward to hearing from you and turning your experience around. Sincerely, The De'Longhi Support Team"
App Issues
Customer service has been responsive
Response from developer
Hello, Thank you for your review. We sincerely apologize for the frustration you experienced with the My Coffee Lounge app. We believe the issue you encountered has been resolved. Could you please attempt to Login again and let us know if it's now working? If the problem persists, contact us via our Support page here https://www.delonghi.com. In your message, please mention this review and include the following details: - Your Coffee Machine Model (e.g., Eletta Ultra) - Your Smartphone Model and Operating System (e.g., iOS 17.5) - A brief description of the problem you are encountering. - (Crucial) Screenshots or a short screen recording of the issue, if possible. We look forward to hearing from you and turning your experience around. Sincerely, The De'Longhi Support Team
