Hostage Situations are Easier to Leave
Very disappointing customer service experience….
Wanted to port out to better coverage and newer phones.
Should have taken 15 minutes max. It’s taken multiple days, multiple phone calls totaling multiple hours…
…and we’re still waiting on customer service to release our numbers.
Save yourself the frustration… simply never start with CC.
Wanted to port out to better coverage and newer phones.
Should have taken 15 minutes max. It’s taken multiple days, multiple phone calls totaling multiple hours…
…and we’re still waiting on customer service to release our numbers.
Save yourself the frustration… simply never start with CC.
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Chat doesn't work.
They supposedly offer customer support via chat, but there's no way to send a reply. No icon that says send, or enter. The return button of the on screen keyboard only move you to the next line. Seems like this is a basic thing that they would want to get right.
Last two Customer Agents..
The last two customer agents…
Login Failed
Have spoken to customer service. Can’t login to app. Asked if I was sure of the password when I’m logged into the website. Got told I can’t use special characters. Changed password three times. Still can’t login. Useless.
Account
Won’t let me log into my account
Usage details?
I've had this app for 5+ years and I really thought I could look at my usage for the month in the Phones and Devices section of the home page and see call details per device. It still shows that section, but tapping a given device does nothing, so is pretty useless.
Usually when I use their website, they recommend the app, so I'm surprised I can't get those details here.
Usually when I use their website, they recommend the app, so I'm surprised I can't get those details here.
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Completely happy
After having been with Verizon and T-Mobile for more years and I should’ve been, I am now completely happy with consumer cellular and will stay with them until I die. Then I won’t need a phone any longer. My bill was cut 75% and I’ve been guaranteed that I will never pay more than $26 a month.
Basically useless
This app really isn’t good for anything except seeing if you have a balance due. You can’t pay your bill without logging into the website. You can’t view any transactional data without logging into the website. It’s basically just a link to the website so why have it?
Login a pain
First time user and it was a pain to setup a user account. It failed numerous times to register my password. It would help if there was “show” my password eyeballs next to the password field. It is confusing to figure out if your phone number is the user or is it one you select. It forgot my first password and I had to put in another. App is not user friendly.
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Can’t Log In Anymore
The app used to work pretty good, but within the last month I have not been able to log into any account on my phone. I know I have the correct passwords because I can still log in on Safari. Seems to be an issue only with the app. It’s now been around a month and it’s almost the 1st, and the app still won’t let me log in to pay the bill.
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Great cell provider!
I have been with Consumer Cellular for 8 years, though on the app just recently. I have been very happy with CC. No issues, American customer service, and their charges are as low as anyone’s. Highly recommend!
Tammy Coleman
Nickname Jojo
Homemaker
Help
Too many issues with the app
Yes, I think that this company provides great pricing for cellular service but they need to fix this app! Constantly changing my password, cannot make corrections that I didn’t put in, constantly kicking me out and I have to keep logging back in and don’t let me start on customer service support. Maybe this works great for some but it based on these reviews, but I don’t agree.
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Worthless service!!
Ads for this service are nothing but false! This is the most unreliable service I have ever had. Customer service is by far the worst! Only 1 time has customer service helped me solve an issue I experienced after 4 other attempts.
Service reps or rude to the point of having to hang up on them. Their upgrade/trade in service offered “asurian” took my phone never returned it and never payed me what they told me they would. Never received a dime and get no answers or responses. This service is a scam!!!
Service reps or rude to the point of having to hang up on them. Their upgrade/trade in service offered “asurian” took my phone never returned it and never payed me what they told me they would. Never received a dime and get no answers or responses. This service is a scam!!!
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Useless
The app is basically useless. You’ll get prompted to login into the website for most things so just there first.
Not Reliable
I am really happy with the wireless service and pricing, but the mobile app for iOS just doesn’t want to let me log in. When I start the app it quickly goes to the login screen and automatically fills in whatever was entered the last time instead of waiting to let me enter the current account information. I’m re-installing it now for the third time hoping I can get it to work. I feel like the app should be the best way to check billing and usage over the web portal.
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I am Ripped off next month payment dollar 67 for used of 44 mb may be 2 gb untill due date.
Why am I charged over the data plan? I have 10 GB data plan & i didn’t finish my data not even close but I am being charged over and over. They upgraded for next data plan which is upgraded to 15 GB. I call customer service but they are saying glitches or restart your phone, clear cookies. No i didn’t agree because they did it more than there times. Please do not upgrade my data plan that i don’t even finish the current plan. I need also my money back.
They upgraded to 50 GB plan. I just using the plan because nothing that I can do. I did use the plan or pay for it for a while. Recently I didn’t use the data that much I used like 4GB.. but
I find out that I have still been charged for 50 GB data plan. Oh dear Concumer you automatically UPGRADED for over data usage WHY not you automatically DOWNGRADE for No or Few Data Usage?
Update
Why this app requires to log in again when I go to settings?? I already log in but still needing a log in process again!
I am very tired of consumer cellular and the app.
I am currently 44 mb usage but next payment is 30 gb dollar 67 😳😩. This is hilarious. I understood you rise the data because I used it at that time and already paid but why don’t you automatically decrease the plan when I don’t use not even close 5 gb. So, I am going to pay next payment dollar 67 with projected usage 315 mb. This is ripped off.
They upgraded to 50 GB plan. I just using the plan because nothing that I can do. I did use the plan or pay for it for a while. Recently I didn’t use the data that much I used like 4GB.. but
I find out that I have still been charged for 50 GB data plan. Oh dear Concumer you automatically UPGRADED for over data usage WHY not you automatically DOWNGRADE for No or Few Data Usage?
Update
Why this app requires to log in again when I go to settings?? I already log in but still needing a log in process again!
I am very tired of consumer cellular and the app.
I am currently 44 mb usage but next payment is 30 gb dollar 67 😳😩. This is hilarious. I understood you rise the data because I used it at that time and already paid but why don’t you automatically decrease the plan when I don’t use not even close 5 gb. So, I am going to pay next payment dollar 67 with projected usage 315 mb. This is ripped off.
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Useless app
Doesn’t work anymore. It used to work, but now does not accept logins. Amateur software.
Customer Service
The title says it all! When you call they are helpful and get the problem solved! No problem with phone service either!
