Can’t Log In Anymore
The app used to work pretty good, but within the last month I have not been able to log into any account on my phone. I know I have the correct passwords because I can still log in on Safari. Seems to be an issue only with the app. It’s now been around a month and it’s almost the 1st, and the app still won’t let me log in to pay the bill.
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Great cell provider!
I have been with Consumer Cellular for 8 years, though on the app just recently. I have been very happy with CC. No issues, American customer service, and their charges are as low as anyone’s. Highly recommend!
Tammy Coleman
Nickname Jojo
Homemaker
Help
Too many issues with the app
Yes, I think that this company provides great pricing for cellular service but they need to fix this app! Constantly changing my password, cannot make corrections that I didn’t put in, constantly kicking me out and I have to keep logging back in and don’t let me start on customer service support. Maybe this works great for some but it based on these reviews, but I don’t agree.
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Worthless service!!
Ads for this service are nothing but false! This is the most unreliable service I have ever had. Customer service is by far the worst! Only 1 time has customer service helped me solve an issue I experienced after 4 other attempts.
Service reps or rude to the point of having to hang up on them. Their upgrade/trade in service offered “asurian” took my phone never returned it and never payed me what they told me they would. Never received a dime and get no answers or responses. This service is a scam!!!
Service reps or rude to the point of having to hang up on them. Their upgrade/trade in service offered “asurian” took my phone never returned it and never payed me what they told me they would. Never received a dime and get no answers or responses. This service is a scam!!!
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Useless
The app is basically useless. You’ll get prompted to login into the website for most things so just there first.
Not Reliable
I am really happy with the wireless service and pricing, but the mobile app for iOS just doesn’t want to let me log in. When I start the app it quickly goes to the login screen and automatically fills in whatever was entered the last time instead of waiting to let me enter the current account information. I’m re-installing it now for the third time hoping I can get it to work. I feel like the app should be the best way to check billing and usage over the web portal.
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I am Ripped off next month payment dollar 67 for used of 44 mb may be 2 gb untill due date.
Why am I charged over the data plan? I have 10 GB data plan & i didn’t finish my data not even close but I am being charged over and over. They upgraded for next data plan which is upgraded to 15 GB. I call customer service but they are saying glitches or restart your phone, clear cookies. No i didn’t agree because they did it more than there times. Please do not upgrade my data plan that i don’t even finish the current plan. I need also my money back.
They upgraded to 50 GB plan. I just using the plan because nothing that I can do. I did use the plan or pay for it for a while. Recently I didn’t use the data that much I used like 4GB.. but
I find out that I have still been charged for 50 GB data plan. Oh dear Concumer you automatically UPGRADED for over data usage WHY not you automatically DOWNGRADE for No or Few Data Usage?
Update
Why this app requires to log in again when I go to settings?? I already log in but still needing a log in process again!
I am very tired of consumer cellular and the app.
I am currently 44 mb usage but next payment is 30 gb dollar 67 😳😩. This is hilarious. I understood you rise the data because I used it at that time and already paid but why don’t you automatically decrease the plan when I don’t use not even close 5 gb. So, I am going to pay next payment dollar 67 with projected usage 315 mb. This is ripped off.
They upgraded to 50 GB plan. I just using the plan because nothing that I can do. I did use the plan or pay for it for a while. Recently I didn’t use the data that much I used like 4GB.. but
I find out that I have still been charged for 50 GB data plan. Oh dear Concumer you automatically UPGRADED for over data usage WHY not you automatically DOWNGRADE for No or Few Data Usage?
Update
Why this app requires to log in again when I go to settings?? I already log in but still needing a log in process again!
I am very tired of consumer cellular and the app.
I am currently 44 mb usage but next payment is 30 gb dollar 67 😳😩. This is hilarious. I understood you rise the data because I used it at that time and already paid but why don’t you automatically decrease the plan when I don’t use not even close 5 gb. So, I am going to pay next payment dollar 67 with projected usage 315 mb. This is ripped off.
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Useless app
Doesn’t work anymore. It used to work, but now does not accept logins. Amateur software.
Customer Service
The title says it all! When you call they are helpful and get the problem solved! No problem with phone service either!
The worst
This is the worst service I have ever had , it’s not good for any age group , places where it’s essential to have service you will not have it , most of the time I am on SOS. DO NOT USE CONSUMER CELLULAR
Horrible App
The app will show it didn’t take the payment due to an error. Look at my bank statement and it shows the charge
I don’t think I can download it because I have a old iPhone
I’m so sorry
Worst app ever
Can’t download it. Can’t get it to accept the temporary password. It’s really bad.
Happy customer for life
Great company with affordable prices!! App is easy to navigate and allows me to keep up with account.
App is trash
After the latest update, can’t login. Can change the password successfully, login immediately after but subsequent logins fail. Looks to have been going on now for well over a month, yet here we all are, still unable to login with the app.
Another downside of CC is that the pricing is no longer favorable and they lack an INTL travel (data / voice) pack. Better to buy a burner to use when traveling abroad than absorb the INTL roaming charges. Or, one can change carriers, which is our next move. 👋 CC
Another downside of CC is that the pricing is no longer favorable and they lack an INTL travel (data / voice) pack. Better to buy a burner to use when traveling abroad than absorb the INTL roaming charges. Or, one can change carriers, which is our next move. 👋 CC
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App is finicky
I have deleted and restarted this app several times. It accepts facial recognition yet still tells me my user name or password is wrong. Deleting this app.
Regularly this app does not recognize my password even though it’s saved and will work going through a browser. Frustrating.
Regularly this app does not recognize my password even though it’s saved and will work going through a browser. Frustrating.
App works AGAIN ( Update)
**** 02/28/26 UPDATE BELOW:
02/25/26 - Have been unable to log into the app for over a month now. I’m using the correct credentials, it looks like it’s going to log on, and then the app crashes. It used to work perfectly and then early Jan 2026, it just started to crash. Have tried deleting and reinstalling to no avail. I use it for the IRIS Ally safety device and now have NO access to how my elderly mother is doing, or if her device is charged, or her whereabouts - however, they have no problem collecting my monthly payment! I have no access or sense of security as they advertise! BE RESPONSIBLE AND PLEASE CORRECT YOUR CRASHING APP
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02/28/26 ~ Update: They just updated the app and everything is running as it previously was THANK YOU!!!
02/25/26 - Have been unable to log into the app for over a month now. I’m using the correct credentials, it looks like it’s going to log on, and then the app crashes. It used to work perfectly and then early Jan 2026, it just started to crash. Have tried deleting and reinstalling to no avail. I use it for the IRIS Ally safety device and now have NO access to how my elderly mother is doing, or if her device is charged, or her whereabouts - however, they have no problem collecting my monthly payment! I have no access or sense of security as they advertise! BE RESPONSIBLE AND PLEASE CORRECT YOUR CRASHING APP
***********************
02/28/26 ~ Update: They just updated the app and everything is running as it previously was THANK YOU!!!
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App is finicky
Regularly this app does not recognize my password even though it’s saved and will work going through a browser. Frustrating.
