My Hera

My Hera

by Hera spa

38 ratings
45 reviews

Archived App (Last seen on 21 Nov 2025)

This is an archived listing of the app previously available on the App Store.

Although the app is no longer distributed by Apple, you can still view its description, screenshots, version history, ratings, and metadata for reference.

Details

  • Released
  • Updated
  • July 24, 2017
  • September 27, 2025
My Hera screenshot #1 for iPhone
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About

Manage all your utility services from a single app. View bills, make payments, monitor consumption, and access environmental services. Connect with customer support for assistance and offers.

Consult bill archive
Pay bills online securely
Monitor real-time consumption
Submit meter readings
Activate electronic billing
Locate Hera points and stations
Access sustainability program
Show original description

What's New in My Hera

6.2.0

September 27, 2025

My Hera si arricchisce di nuove funzionalità e un’accessibilità migliorata!  D’ora in poi potrai anche: - Consultare Bollett@Smart direttamente dal dettaglio della tua bolletta (se hai attivato l’invio elettronico della bolletta) - Controllare i valori medi della qualità dell’acqua negli indirizzi di fornitura dove il servizio è attivo

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User reviews

Hera 2G integrazione to My Hera App

Perché non inserire il consumo giornaliero direttamente nella stessa app, invece di usare hera 2G app per controllare il consumo?

Hera app

The app is very easy to use, I live in the uk and all I need to do is ask my brother to send me the meter reading, and I can remotely pass the information to Hera. Very good app

Hera app

The app is very easy to use, I live in the uk and all I need to do is ask my brother to send me the meter reading, and I can remotely pass the information to Hera. Very good app

Response from developer

Hello, Thank you for your positive feedback! We're delighted to hear that our service has met your expectations. Thank you, Team Hera.

Hera does not work in iPhone 11. Please se minimum requirements

Hera does not work in iPhone 11. Please se minimum requirements

Response from developer

Hello, thank you for your report. Please kindly uninstall and install the app. If the situation persists, you can get assistance: - By writing to us on the Hera Home and Business Facebook page: https://www.facebook.com/HeraCasaBusiness - By sending an email to: clienti.web@gruppohera.it, indicating your username or login email. We apologize for the inconvenience and thank you for your understanding. Hera Team

Appli Hera bolletta acqua

E la prima volta che la utilizzo non o ancora scoperto tutto ma per avere ottenuto un informazione mi a sodisfatto

Developer apps

FAQ

What does the My Hera app do?

The My Hera app allows residential customers of the Hera Group to manage all their utility services conveniently. You can view and pay bills, monitor your real-time consumption, submit meter readings, and access various environmental services.

What are the key features of the My Hera app?

Key features include consulting your bill archive, making secure online payments, monitoring consumption down to the hour (with 2G meters), submitting self-readings, activating electronic billing, locating Hera points and ecological stations, and accessing sustainability programs.

Is the My Hera app free to use?

Yes, the My Hera app is completely free for residential customers of the Hera Group. There are no subscription fees or costs associated with downloading and using the app.

What if I need assistance with the My Hera app?

If you require assistance with the My Hera app, you can contact customer support by writing to supportoapp@gruppohera.it. They can help with contract and payment issues, new commercial offers, and more.

Can I use the app to report environmental issues or request services?

Yes, through the app, you can make environmental reports, request the collection of bulky waste, and notify the emergency service in case of water network failures. You can also check water quality averages for your supply addresses.