Riddled with bugs
Hardly ever works
Useless app
The Intratone call is declined as soon as I answered it. Apparently, it’s either the AI responding to the comments or the Intratone team has given up fixing the problem.
Bad
I can get any call so completely useless
Useless
The Intratone app is completely useless. Notifications often don’t arrive at all when someone rings the intercom, meaning you can’t answer the call or let visitors into the building. Also calls only reach one of the two registered residents, for no apparent reason. And instead of receiving a proper app notification with video and the option to speak to the visitor and unlock the door, you randomly receive a phone call from a random phone number, and you can’t open the door afterwards.
The intercom itself is just as ridiculous. In a building with hundreds of flats, visitors have to scroll through apartments one by one to find the right one, despite the system having a numbered keypad. Why can’t they simply enter the flat number directly? It’s absurdly impractical and wastes everyone’s time.
We’ve missed deliveries because this system doesn’t work properly, and contacting Intratone support has been another nightmare. I first contacted them in August and, despite sending multiple follow-up emails, my messages have simply been ignored.
For a system that is supposed to make building access easier, this is an absolute failure. Unreliable notifications, inconsistent calls, a badly designed interface and nonexistent customer support. One star is generous.
The intercom itself is just as ridiculous. In a building with hundreds of flats, visitors have to scroll through apartments one by one to find the right one, despite the system having a numbered keypad. Why can’t they simply enter the flat number directly? It’s absurdly impractical and wastes everyone’s time.
We’ve missed deliveries because this system doesn’t work properly, and contacting Intratone support has been another nightmare. I first contacted them in August and, despite sending multiple follow-up emails, my messages have simply been ignored.
For a system that is supposed to make building access easier, this is an absolute failure. Unreliable notifications, inconsistent calls, a badly designed interface and nonexistent customer support. One star is generous.
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Mode ne pas déranger
Et-il possible de créer un mode ne pas déranger avec une plage horaire et de jours définie.
Response from developer
Bonjour, vous pouvez désactiver les notifications de l’application pour ne plus être averti des appels. En revanche, il n’est pas possible de programmer des plages horaires spécifiques depuis l’application. Merci pour votre suggestion, que nous transmettons aux équipes concernées. L’équipe Intratone.
Not working
It works sometime ago, but recently when I get called, the app doesn’t show, instead I have a phone number calling (press # to enter - it doesn’t work). And sometimes I have the app call, but when i click on open, it immediately close the app, and also it doesn’t open the door… so basically I’m saying- not working at all.
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Issue with app
Needs updating I do not get notifications and if I do it pops up as a phone number and it does not work properly please provide a fix no intratone app pops up to Open door etc
Non functional
Upon answering the intratone call, the app opens, flashes up the call and declines immediately. You then have to wait until the call from France appears; by which point you have missed your important delivery. You really should not have pushed this update to prod without thorough testing. You have caused many people to be unable to open their own doors.
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Useless app and support
Cannot answer calls on either mine or my partner’s device. Have reported by email but have been told it needs to be dealt with by the property management company - the app crashing is not a management fault. If I had any alternative I would use it. Literally no point having this app on my phone, only causes frustration
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Keeps logging me out
I keep being logged out of the app and having to re-register. I tried contacting Support and they told me I needed to speak to my property manager. I went back and explained the app is the problem and no reply! Awful app and support is no help
Outdated, frustrating and completely unusable when you actually need it
The worst building access system I’ve ever had to use.
The app feels like it was developed by someone who never actually tested how a resident would use it. The UX is terrible, it constantly logs you out, and then sometimes won’t even let you log back in.
The most basic function — opening the door when someone rings the bell — is unreliable. I’ve had multiple occasions where someone is literally at the entrance and the app simply doesn’t allow me to open the door.
Constant errors, connection issues and a system that feels years out of date. On top of that, customer service is extremely poor and completely unhelpful when something goes wrong.
For something that controls access to your own building, reliability should be the absolute minimum requirement. Intratone somehow fails at that.
Outdated, frustrating and completely unusable when you actually need it. Avoid if you have any choice.
The app feels like it was developed by someone who never actually tested how a resident would use it. The UX is terrible, it constantly logs you out, and then sometimes won’t even let you log back in.
The most basic function — opening the door when someone rings the bell — is unreliable. I’ve had multiple occasions where someone is literally at the entrance and the app simply doesn’t allow me to open the door.
Constant errors, connection issues and a system that feels years out of date. On top of that, customer service is extremely poor and completely unhelpful when something goes wrong.
For something that controls access to your own building, reliability should be the absolute minimum requirement. Intratone somehow fails at that.
Outdated, frustrating and completely unusable when you actually need it. Avoid if you have any choice.
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Doesn’t work
The app doesn’t work anymore, meaning I functionally can’t buzz people into my flat!
Absolutely rubbish
Had no choice in having these doors installed and it won't ring my phone 90% of the time and the other 10% it rings but won't let me answer the door. Support very slow to respond.
App doesnt work
I cant let visitors in anymore unless i get the phone call app doenst work whatsoever just comes up declined call always
Évolution
Il serait agréable d’avoir la possibilité d’obtenir un raccourci de l’appli sur car Play afin de pouvoir ouvrir le portail depuis l’application car Play sur la voiture pour ne pas devoir prendre le téléphone en main depuis la voiture
Horrible app
Keeps logging me out, now I can’t even access the whole thing. When I put in the code it’s saying it’s invalid even tho the code was made 2 mins ago. The app is dreadful .
Marche… parfois.
L’application fonctionne mais de manière trop hasardeuse. Parfois on a la vidéo, parfois l’appel… et dans les deux cas le temps de réponse est trop court.
Quand quelqu’un sonne, on a à peine le temps de savoir pourquoi cette personne est là avant que ça raccroche !
Aucune possibilité de se reconnecter ou d’échanger avec l’extérieur sans appel préalable de l’extérieur et aucun moyen de changer les paramètres… et attention aux MAJ Apple qui sont rarement compatibles avec l’application.
C’est trop léger et mériterait une refonte du système.
Quand quelqu’un sonne, on a à peine le temps de savoir pourquoi cette personne est là avant que ça raccroche !
Aucune possibilité de se reconnecter ou d’échanger avec l’extérieur sans appel préalable de l’extérieur et aucun moyen de changer les paramètres… et attention aux MAJ Apple qui sont rarement compatibles avec l’application.
C’est trop léger et mériterait une refonte du système.
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Response from developer
Bonjour, merci d’avoir pris le temps de détailler votre expérience. Nous sommes désolés pour les difficultés rencontrées et comprenons votre frustration. Vos remarques concernant la stabilité des appels, le temps de réponse et les paramètres de l’application sont prises en compte. Si vous rencontrez des dysfonctionnements, notre service technique est disponible à ios@intratone.fr pour vous accompagner. L’équipe Intratone
Not as functional as a wired intercom
If you are planning on replacing your intercom solution with this please just go for the more expensive wired option. It’s degraded my quality of life as a resident
Doesn’t work anymore after latest update
Title. I get “declined call” every time I open the app when it’s ringing. What a pile of wank.
Terrible app, now broken
Gives you very little time to respond to the notification. Slow to load. If you tap the button to open the door prematurely it disconnects without opening the door. Randomly stopped working today, asking me to re-register. Registration process fails every time with various different errors.
The intercom speaker hardware itself is obnoxiously loud.
The intercom speaker hardware itself is obnoxiously loud.
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