Only able to see camera and open after a call
We only have access to the camera and are able to open the door after a call, and only for a very short period of time. This restriction is a problem, sometimes. Also, it sometimes happens that we don’t get a call when the person tries to call us.
No longer works
Since latest update everything comes through as a phone call, this takes about 40 seconds to connect and people do not wait so missing deliveries. Also means unable to see who is at door.
Don’t work
Just doesn’t work. Takes ages to connect, can’t hear anything when it does connect as the line is terrible. Echoing the other reviews - having a way to remotely open the door without something ringing would be better than this. Useless system! Missing deliveries constantly because of this.
Recommendation
The time it takes for the primary number to either decline or simply not answer the door bell to when the secondary number rings and is therefore notified of a guest arrival/delivery is too slow
Doesn’t work properly
Half the time, the Intratone call comes up on my phone but it automatically rejects the call. Other times the call comes through but it doesn’t let me pick up the call. Very unreliable
Rubbish
Doesn’t work
Pas de fonction raccourci pour une commande vocale ?
L’iPhone dispose d’une fonction très pratique: « Raccourcis ». Avec elle, on peut créer des raccourcis et faire des commandes soit manuelle avec un bouton sur l’écran d’accueil, soit une commande vocale. Comment se fait-il que les développeurs n’intègre pas cette fonction ??? Merci de faire un effort pour exploiter toutes les possibilités de l’iPhone et surtout nous simplifier la vie.
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Response from developer
Bonjour, Merci pour votre suggestion et votre retour détaillé. Nous comprenons tout à fait l’intérêt des “Raccourcis” sur iPhone pour simplifier l’usage de l’application au quotidien. À ce jour, cette fonctionnalité n’est pas encore intégrée, mais votre demande est pertinente et nous la faisons remonter à nos équipes dans le cadre des évolutions futures de l’application. Bonne journée, L’équipe Intratone
Very poor performance/quality
We had these doors forced upon us, they are fire doors I get that but they slam every time they are used. In a block of flats at night it shakes the walls. The video call quality looks like it is filmed on a potato, what is the resolution? It is shocking. Most annoying is when the door rings and for whatever reason it doesn’t connect, your chance to open the door is gone. You can not log in and let someone in unless you get that call. I dread to think how much money this costs monthly to operate. When you could have got a ring doorbell and a simple electronic lock to do a better job. So if you are in the process of getting these doors. Stop and look for better systems.
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Prise en compte SiriKit
La copropriété possède 2 portails. Un pour rentrer un pour sortir. Il est impossible de configurer l’ouverture des 2 portails. Il n’y a qu’un seul qui fonctionne. Le portail sortie. Comment faire pour que le raccourci « portail entrée » fonctionne. Rien dans l’application le permet. Besoin d’aide.
Awful service
Awful service
Hate it
Hate it
Poor
9/10 it shows as missed call from France.
Issues
Doesn’t work properly
Stay away
Terribly faulty and poorly designed system. Hardly ever works. Had a missed delivery again. The call didn’t go through and without a live call there is no way of opening the front door of the building.
Ne380pr
Gg
It’s okay but…
The system is quite slow, especially if both you and your partner answer the call. No option to remotely open the door unless someone buzzes your number. Sometimes the screen comes up with a French phone number as if you’re getting a phone call.
Annoying
Half the time it shows up as a phone call from some random location instead of an intratone call so I can’t see who is ringing and can’t let them in and from what I have heard from visitors when a call finally comes through they have already buzzed a few times before the call finally comes through. I have missed several deliveries and important visits because of this awful app but there is nothing that can be done about it because this is the app my landing has to use.
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No sound
Can’t get the app to make a ring sound on my phone, have gone into settings and tried googling. Please provide a solution.
Horrible experience
So many problems, so many attempts by building management and installers to make it work. Everything on site has been reviewed, tweaked and optimised. Still hit and miss. Even on the occasion that it works, there is such a delay in phone ringing that couriers are gone. They can’t hang around waiting for delayed calls to connect via the app or via France so assume no one’s home. I work from home, sitting close to front door and still miss most deliveries. Hopeless.
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Wi-fi
La seule chose que je reprocherai que quand on est en wi-fi on ne voit pas les véhicules à la caméra c’est que quand on est en 5G
Response from developer
Bonjour, Merci pour votre retour et votre remarque, que nous prenons en compte. Si vous constatez une différence de fonctionnement selon votre connexion Wi-Fi ou mobile, n’hésitez pas à contacter notre service technique à l’adresse suivante : ios@intratone.fr, afin que nous puissions vous accompagner et analyser la situation plus en détail. L’équipe Intratone
Awful
It’s difficult to describe how utterly abysmal this entry system is. It rarely works over WiFi and if it does it’s mostly a black screen. If however you are lucky enough to get an image it’s so lo quality it turns whoever is there into an out of focus Fortnite character. Then there is the incessant calls from France… oh yes, it just keeps giving.
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