Consent to contact
The app keeps asking if I consent to being contacted. Every time I select “no” I get an error message saying to try again later.
Way better than their website
Their website is extremely irritating, making you basically login twice and redirecting you to Haven for a pitch on home equity loans or some other service. But the app is more direct and allows me to simply login and make my payment. I appreciate that. I did just have trouble where it was giving me some kind of error about syncing, but I deleted the app and then reinstalled it and it works fine now.
Show more
Loan Care is Horrible
I suggest to anyone wanting a loan, look in another direction.
Payment
You need an option to make partial payments!
Some parts of the app aren’t accessible with voiceover
Most parts of the app aren’t accessible with voiceover. It’s only getting worse!
“Please read carefully” is a joke when the app won’t let you.
LoanCare updated the Terms and then stuffed a 19-page contract into a tiny, non-zoomable window with no download, no full screen, and no way to email it to yourself. You cannot actually read the thing they are demanding you “read carefully.”
While I was still scrolling that window, the app timed out and kicked me back to login. So the price of trying to read the contract is starting over. That is not consent. That is a hostage checkbox.
And the terms themselves are a masterpiece of one-way street: they can change the deal whenever they want, continued use equals agreement, liability is basically zero on their side, disputes get steered toward Virginia Beach arbitration they pick, and they even try to ban automated access to your own loan data even if you authorized it. Meanwhile the borrower gets an “as-is” website and a grayed-out Continue button until they surrender.
I am not refusing to use a portal. I am refusing to pretend a take-it-or-leave-it wall of fine print I cannot enlarge, save, or finish before the session dies is a fair contract. Put the terms on a real page. Let people download them. Stop timing out the login while you force people to rubber-stamp Virginia law on a South Carolina mortgage account.
Until then: one star, and the star is for the Continue button working after you check the box you couldn’t reasonably read.
While I was still scrolling that window, the app timed out and kicked me back to login. So the price of trying to read the contract is starting over. That is not consent. That is a hostage checkbox.
And the terms themselves are a masterpiece of one-way street: they can change the deal whenever they want, continued use equals agreement, liability is basically zero on their side, disputes get steered toward Virginia Beach arbitration they pick, and they even try to ban automated access to your own loan data even if you authorized it. Meanwhile the borrower gets an “as-is” website and a grayed-out Continue button until they surrender.
I am not refusing to use a portal. I am refusing to pretend a take-it-or-leave-it wall of fine print I cannot enlarge, save, or finish before the session dies is a fair contract. Put the terms on a real page. Let people download them. Stop timing out the login while you force people to rubber-stamp Virginia law on a South Carolina mortgage account.
Until then: one star, and the star is for the Continue button working after you check the box you couldn’t reasonably read.
Show more
Help
Don’t let me pay partial payment. Late payment keep added up.
Quick and safe
It’s much faster than my computer because I can pay from anywhere on my phone.
Worse loan servicer
My mortgage was sold to LoanCare and I have consistently made payment even with fees and never been late. Was late for the first time two months ago and was reported to the credit bureaux. My credit score went down by 40+ point. Because of that I cannot wait to refinance and get away from LoanCare.
So easy to look up
I like how this has a dashboard very easy to understand
Payment options
I’m not able to submit my payment date 15th and now I will be charged a late fee because it’s going to reflect on the 17th that’s fair.
Bi-weekly payments
The steps to setting up the bi-weekly schedule is cumbersome need be more flexible.
Worst experience website and app
CS told me website not really for Apple users, app sucks
Issues with access to my account every single month
Take me several changes of passwords to access my account every month in order to pay my mortgage Very frustrating
Log in issues
This app has some log in issues where every month I have to reset my password, sometimes multiple times to even use the app. I reset it then go to login and get and OOOOOPS message and then my password still doesn’t work. It’s become overly frustrating
The worst app ever created
Terrible. It takes 3 days every month to reset passwords to get in to make a payment terrible app and website just horrible
Poor loan practices
They added home owners insurance with notification to the homeowner
Customer service
Your phone number customer service not working!
Auto pay
With no notice the auto pay stopped and now my payment is late!!
Let me pay my mortgage
App is broken. Kicks back error messages constantly, won’t let me sign in. Once I get that working it won’t let me make a payment and just kicks back more useless error messages. Get the payment page working and more error messages when I go to submit. Won’t let me access the app when I’m outside of the country unless I switch on a US VPN. It’s old and clunky, needs a whole new development team.
Show more
