Worse loan servicer
My mortgage was sold to LoanCare and I have consistently made payment even with fees and never been late. Was late for the first time two months ago and was reported to the credit bureaux. My credit score went down by 40+ point. Because of that I cannot wait to refinance and get away from LoanCare.
So easy to look up
I like how this has a dashboard very easy to understand
Payment options
I’m not able to submit my payment date 15th and now I will be charged a late fee because it’s going to reflect on the 17th that’s fair.
Bi-weekly payments
The steps to setting up the bi-weekly schedule is cumbersome need be more flexible.
Worst experience website and app
CS told me website not really for Apple users, app sucks
Issues with access to my account every single month
Take me several changes of passwords to access my account every month in order to pay my mortgage Very frustrating
Log in issues
This app has some log in issues where every month I have to reset my password, sometimes multiple times to even use the app. I reset it then go to login and get and OOOOOPS message and then my password still doesn’t work. It’s become overly frustrating
The worst app ever created
Terrible. It takes 3 days every month to reset passwords to get in to make a payment terrible app and website just horrible
Poor loan practices
They added home owners insurance with notification to the homeowner
Customer service
Your phone number customer service not working!
Auto pay
With no notice the auto pay stopped and now my payment is late!!
Let me pay my mortgage
App is broken. Kicks back error messages constantly, won’t let me sign in. Once I get that working it won’t let me make a payment and just kicks back more useless error messages. Get the payment page working and more error messages when I go to submit. Won’t let me access the app when I’m outside of the country unless I switch on a US VPN. It’s old and clunky, needs a whole new development team.
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Great app
Easy to make payments with one touch!
JOKE
Customer service is a joke. I would not recommend this company.
Great APP…looking forward to my new mortgage company
Was worried about the switch in mortgage companies…the app was simple and paying was a breeze. Didn’t miss a beat. Maybe even easier than before!!
Very helpful
TOP RATE
They suck
They don’t allow split payments. Bc they lose money. Use another lender.
Great service
Great app user friendly
Auto dialer consent issues
Every time I launch the app, I’m asking to consent to auto dialing. Every time I try to select yes. And every time after submitting, I get an “oops something went wrong” error banner at the top. Please fix!
Shady
It’s suspicious that I HAVE TO agree to my personal information being shared in order to pay my mortgage
