MY LUZ appears to be a legitimate app. The AppsHunter Legitimacy Score for MY LUZ is 88 out of 100 points across 7 verification signals from App Store and developer data.

MY LUZ Reviews: Is It Legit?

Name: MY LUZ
Rating: 4.2 (180 reviews)

MY LUZ

Luz Saúde

💪 Health & Fitness

🏥 Medical

Customer Experience

Positive experience39.7% of reviews

Neutral16.4% of reviews

Negative experience43.8% of reviews

~ Based on 73 written reviews from the US App Store.

Is MY LUZ Safe?

MY LUZ appears mostly safe based on user ratings. AppsHunter Safety Score for MY LUZ is 83/100.

This assessment is based on 180 user ratings, with an App Store average of 4.2/5.

Safety Analysis

76.1% of ratings point to a safe experience

9.4% of ratings suggest some concerns

14.4% of ratings point to a risky experience

~ Based on 180 App Store ratings for MY LUZ.

Is MY LUZ Legit?

MY LUZ appears to be a legitimate app. AppsHunter Legitimacy Score for MY LUZ is 88/100.

Based on 88 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

The Luz hospital I use is not on the app!!

Halfway through the rather lengthy signup process, I discovered that neither the Loulé hospital nor the Tavira clinic is listed among the options to select for my home point of connection to the Luz system!
I had to select an alternative to complete the signup process. We’ll see if I can sign up for an appointment using this system. Presently, I rather doubt it.

JJHampster

a month ago

Response from developer

Good morning, We appreciate the feedback provided. The integration of Algarve facilities is still in development. We expect it to come into full fruition soon, so that you can enjoy all the benefits and features of our app. We thank you for your patience and trust. MY LUZ support team

Worst authentication ever

Upd sep2026 - your login is still horrible. All my previous comments still apply.

original: Guys, it's 2026! Please use Google auth or anything similar and easy.

Don't torture me with recovering and re-creating 16 digits password every couple of months when I go to Hospital da luz.

When I use your app it feels like authentication from 15 years ago!

Please Do something! It's horrible now!

SSerghio17

a month ago

Response from developer

Hello Serghio, We’re sorry we did not meet your expectations. Your feedback is very important to us. Thank you. MY LUZ support team

locked me out after update

was very hard to get back in, I use biometric Face Id so not sure why it locked me out

ISiPhone steve

a month ago

Response from developer

Good morning, If you need support, please do not hesitate to contact us at +351 217 104 400. Thank you. MY LUZ support team

User friendly

Very user friendly and intuitive

RRoblhsr

2 months ago

Response from developer

Hello, Thank you for your feedback. We'll hope to continue to meet your expectations. Thank you. MY LUZ support team

Can’t access features

every time I try to verify my identity so that I can access the site, I get an error message. This has been going on for a month. I cannot access my account at all. Very frustrating…

Rrealityjo

2 months ago

Response from developer

Good afternoon, Thank you for your feedback. To check the problem you are reporting, please contact us at +351 217 104 400. Thank you. MY LUZ support team

Best Care

Great hospital, excellent staff and medical professionals.

Tteckelrancher

2 months ago

Que difícil recuperar acesso

O aplicativo se esquece completamente do telemóvel.? Não percebo o motivo

SSolracLenharo

2 months ago

Pleasant surprise!

Easy to set up & intuitive to use. Thank you Hosp da Luz!

HJHaughty Jack

3 months ago

Response from developer

Hello, Thank you for your feedback and recommendation, which motivate us to continue working to meet the expectations of all our clients. MY LUZ support team

Dr

Cedrick lopandza

CLCedrick lopandza

4 months ago

Difícil acesso

Demasiado autenticação no acesso

GGaspar1972

5 months ago

Worst authentication ever

Guys, it's 2026! Please use Google auth or anything similar and easy.

Don't torture me with recovering and re-creating 16 digits password every couple of months when I go to Hospital da luz.

When I use your app it feels like authentication from 15 years ago!

Please Do something! It's horrible now!

SSerghio17

6 months ago

Can’t make payment

I had an appointment today at Luz Setúbal and I have made several attempts to pay my bill, but I keep getting an error, and the payment will not go through. Very frustrating.

Llbyrnes7

7 months ago

Response from developer

Olá, Obrigado pelo seu comentário. Para que possamos verificar e ajudar na resolução da situação que reporta, pedimos que entre em contacto connosco através do número 217 104 400. Obrigado. Apoio MY LUZ

Maravilhoso

Fácil acesso e sempre em dia com toda a minha informação de saúde
Obrigado a todos os trabalham para que este sistema funcione tão bem. Fátima

SSineense

8 months ago

Pessimo UI e UX

Demora demais pra mostrar o calendário de disponibilidade do médico; calendário de disponibilidade diferentes para cada médico; UI e UX horríveis. Melhor fazer outro app

IInl0d

9 months ago

My luz

Excelente

CAcarlos arquiteto

9 months ago

Elder Broadbent

What is required as the ability to see a summary of the visit what the diagnosis was? Not just that a visit occurred.

PPlayswithbees

10 months ago

Response from developer

Hello, Thank you for your comment. At the moment, we don’t have that option available. However, in the 'My Health' section, you can access all your consultation, exam and medication prescriptions as well as the exam results. We will continue to roll out new features to meet the expectations of our customers. Stay tuned for future updates! Thank you. MY LUZ Support Team