Worst authentication ever
Don't torture me with recovering and re-creating 16 digits password every couple of months when I go to Hospital da luz.
When I use your app it feels like authentication from 15 years ago!
Please Do something! It's horrible now!
Response from developer
Hello Serghio, We’re sorry we did not meet your expectations. Your feedback is very important to us. Thank you. MY LUZ support team
Can’t make payment
Response from developer
Olá, Obrigado pelo seu comentário. Para que possamos verificar e ajudar na resolução da situação que reporta, pedimos que entre em contacto connosco através do número 217 104 400. Obrigado. Apoio MY LUZ
Maravilhoso
Obrigado a todos os trabalham para que este sistema funcione tão bem. Fátima
Pessimo UI e UX
My luz
Elder Broadbent
Response from developer
Hello, Thank you for your comment. At the moment, we don’t have that option available. However, in the 'My Health' section, you can access all your consultation, exam and medication prescriptions as well as the exam results. We will continue to roll out new features to meet the expectations of our customers. Stay tuned for future updates! Thank you. MY LUZ Support Team
UI Precisa de trabalho sério
Response from developer
Olá André, Obrigado pelo seu comentário. Para que possamos verificar e ajudar na resolução da situação que reporta, pedimos que entre em contacto connosco através do número 217 104 400. Obrigado. Apoio MY LUZ
Very pleased…
Response from developer
Hello, Thanks for your feedback. We'll hope to continue to meet your expectations. Thank you. MY LUZ support team
Excelente APP
A melhorar
Nelson Ismael Barradas Antonio
Easy to use
Response from developer
Hi , Thank you for sharing your experience. The feedback from our customers is very important to us. MY LUZ support team
Language Chaos
For phone number I can choose Germany as language. For the address I have to choose Alemao.
Support is extremely friendly. And the fact that you have the possibility to load down your own data is a big plus .
Difficult to set up
Worst check in experience
I have to spent 20 mins recovering password every time just to log in
Good but can be better
It would be really nice when you’re looking for a doctor that you can filter in doctors that only speak a specific language. otherwise you’re making appointments with doctors. You’re not sure if they speak the language that you speak. This added feature would make it very user-friendly and not waste the time of taking appointments from other patients and then canceling them due to language barrier.
Response from developer
Hello, Thank you for sharing your experience. The feedback from our customers is very important to us. MY LUZ support team
Very functional…but one-sided
Unfortunately, there are lengthy waiting times for a doctor’s appointment or to speak with a triage nurse.
Without the staff to back it up, the app creates significant frustration.
Response from developer
Hello, Thanks for your comment. Your feedback is very important to us. We will check the situation you reported in order to improve the quality of service provided to our customers. Thank you. MY LUZ support team
Dr
Response from developer
Olá, Muito obrigado pelo seu comentário. O feedback dos nossos clientes é muito importante para nós. Continuamos a trabalhar diariamente para simplificar a gestão da sua saúde e da sua família. Apoio MY LUZ
Marinela
Response from developer
Olá, Agradecemos muito o seu comentário. Estamos comprometidos em facilitar a gestão da saúde para si e para a sua família, e continuaremos a trabalhar para oferecer a melhor experiência possível. Apoio MY LUZ
