My M1 User Reviews

Name: My M1
Rating: 2 (67 reviews)

My M1

M1 Limited

🔧 Utilities

🌟 Lifestyle

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Totally worthless and broken app

The “new” M1+ app is not better. Imagine a cell phone company in the year 2024 that cannot produce a functional mobile app (or website) and you have M1. They must have the lowest quality $3 per hour developers on earth.

ZZ1949

2 years ago

Response from developer

Hi ZZ1949, do let us know how we can assist you by dropping us a line via PM. Message us by clicking the 'Send Message' button in our Facebook page and our Social Media Advisors will be right with you. Many thanks! - Sam

M1 makes it extremely difficult for you to terminate account

M1 does not give you the option to terminate account in the app. You must call a hotline in which no one picks up.
I am overseas. They asked me to visit a stance in SG, which is not possible. They then said I can call a number from oversea but International Direct Charge applies. This ridiculous!!

While I was a customer for them, they may seemingly offer cheaper fee than other bigger operator, they are consistently out of service in common areas….pay a few extra dollar and go with a main provider will save you so much headache and time! Truly the worst company ever!

现离君

3 years ago

Response from developer

Hi 现离君 , thanks for reaching out. Termination of mobile line is handled by our designated Customer Relations team via call in at the moment. Should you require assistance due to overseas, please reach out to our Live Chat team for assistance. Do ensure to get ready your M1 ID (email add) for verification. Thank you - Sam

What’s M1 CEO doing about it?

So many many negative reviews yet no improvement.

This reminds me of negative hotel reviews where the hotels make some apologetic noises but nothing is done. Insincere.

Doesn’t the CEO read his own reviews? Isn’t he interested to know how’s his app is performing. Unbelievable!

Apps like Senoko, My SIMBA, SP Group etc all are user friendly. No problem.

But with M1 it’s really frustrating.

I’m giving M1 advance notice: I’m quitting.

Jon Wain

3 years ago

Response from developer

Hi Jon Wain, thank you for sharing your thoughts with us. Feel free to let us know your concern or if you need any other assistance on your plan/account. Thank you - Sam

Credit card payments don’t work

How dumb do you have to be to be unable to accept visa or Amex in 2023?

Also no ApplePay

ZZ1949

3 years ago

Response from developer

Hi ZZ1949, this should not be the case. Please uninstall and reinstall to latest app version and login with your M1 ID (email add) and try again. If issue still carries on, please pm us via Facebook Messenger at http://m.me/m1limited with your details for us to look into this further - Sam

A big scam

A lot of the apps functions don’t work. Unless you’re subscribing to a plan that makes you spend more money. The reason for this is likely planned obsolescence. They design the app around not allowing you to do things like change your outdated bill plan so you’re stuck with an expensive plan that you don’t need, has bad value, and can’t change. Then you try customer service and that puts you through a chatbot that mostly functions to sell you things. From what I’ve heard from friends and family, the only way to change your bill plan is to go through several loops and go in person to change it. I cannot do this as I am overseas and either they hide their support email or have done away with it as having some way to contact a human makes it easier for customers to do things that they actually want. Like change their bill plan.

My advice? Pick or change to some other provider who wouldn’t screw you over. Thanks.

Cherry Soufflé

3 years ago

Response from developer

Hi Cherry Soufflé, we are sorry to hear that. May we know if you have tried to type "Live Chat" on the chat bot message box? This will allow you to connect to the next available officer. The team operates daily from 9am to 9pm. - Sam

Can’t login, questionable data security

The password field seems to manually push characters to end when you press submit. I appreciate the attempt to salt the password but doing it client side? Just no. I can see what you’re appending and if you’re doing what it looks like… you’re not handling/saving passwords in a secure or proper way.

Additionally, attempting to login with OTP, I receive the OTP but get and a error code.

zxxcvbnnmlkjhgfdsqwerr

4 years ago

For a tech company this is embarrassing.

Trying to enroll in data passport is dystopian. Buttons jiggle on the screen, you tap them over and over and nothing happens. The app goes dead. Later you might find out it worked. Or not. M1, you can do better.

Update: I followed Sam’s advice. I’m on an iPhone 12 with iOS15.5 and updating the M1 app ….. changed nothing. Down to 1 star for not really reading my review.

P.S. my wife has the same issue on her iPhone 13.

scidoc666

4 years ago

Response from developer

Hi scidoc666, we are sorry to hear this. If re-installing the app does not help, kindly engage with us via My M1 app / https://www.m1.com.sg/ and type “Chat with Agent” in the orange bubble (available daily from 9am to 9pm) with your details for further assistance. Thank you - Sam

Weird bugs

So I find the app will show me my account details when I’m on WiFi but NOT when I’m on cellular - in other words I cannot access my M1 account info when I’m on M1’s own network, only when I’m on somebody else’s.

EDIT - have uninstalled and reinstalled. Same problem. Says “error code S6100”.

weileongtan

5 years ago

App crashes before opening

The app crashes before opening and I can’t see the data usage. Maybe a trick of the company to get customers overuse days and rip them off with heavy bills.

Aksh1305

5 years ago

Response from developer

Hi Aksh1305, this is definitely not the case. May we trouble you to uninstall and reinstall the app to try again. Do let us know should issue persists. Thank you - Sam

Can’t even login

Worst app that I have used. Can’t even login when I am physically at a M1 store.

Fan fan90

5 years ago

Response from developer

Hi Fan fan90, we're sorry to hear this. Can we check if the line is registered under your ID? Please provide error message for us to assist. - Sam

App poorly designed

As mentioned by many the downloading of simple static things like bills etc remains a challenge to the IT of the company. What a joke!

hamllpdl

5 years ago

Bugs are everywhere!

Bugs...

bigcai

6 years ago

App keeps asking to update

Already at the latest version but on launch app still pestering to update to latest, tapping update will open App Store with open button then still getting prompt to update app.

unhappy coa

6 years ago

Erroneous Message to Update App

Hi

There is this message that kept popping ip asking me to update the application when the version is that latest.

Please fix the problem.

hgatomic

6 years ago

App is getting worse

I agree with other reviewers , this app is getting worse. e-bills won’t load. Keeps asking me to update even though app is already updated and version number is correct.

opzdeux

6 years ago

Update not working

Trying to open app, then asks for update, choose update, and app won’t open, repeat...

Whatfrigginever

6 years ago

Clunky, Incoherent popups

I’ve obviously updated to 5.32.5. but even after killing the app instance, constantly going to check iOS AppStore (of course there’s nothing there but OPEN, not Update since it’s already done) , the irritating pop up in MYM1 still asks user to Update to 5.32.5. Clearly a poorly written piece of code.

Boogieking

6 years ago

How do you break an update notification?

Running version 5.32.5, I get a notification telling me to update to that version.

Click on the Update button and I am shown that is the version I have updated to and I am running.

How bad is your quality that when you check version of the current running version you decide it is something different!!!

JordanDM

6 years ago

Can’t even log in 🤷‍♂️

Just a blank white box where the login info should be. Oh well.

littlegreendot

6 years ago

Not good

The app is bad. On the log in page, I cannot even type in my log in details. The input area is an empty white page, so it’s not even available for text input.

The second option for log in is at the bottom for post paid customers. There is a text input area there, I keyed in my number and hit enter. it just give me an error prompt.

Can’t even log in at all.
Please make improvements asap as I really feel like having an app that works is going to be very useful to customers.

BS-5702-9706