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My M1

My M1

by M1 Limited

67 ratings
37 reviews
🔧 Utilities
🌟 Lifestyle

Archived App

This is an archived listing of the app previously available on the App Store.

Although the app is no longer distributed by Apple, you can still view its description, screenshots, version history, ratings, and metadata for reference.

Details

  • Released
  • Updated
  • January 15, 2015
  • January 23, 2023

Features

Developer

M1 Limited
✨Promote your app ✨
My M1 screenshot #1 for iPhone
My M1 screenshot #2 for iPhone
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iphone
ipad
⭐37
Reviews↘︎
🔄6+ apps
Alternatives↘︎
❓5 answered
FAQ↘︎
📦w/o updates
Updates frequency↘︎
🖼️Get Icon
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About

Manage your M1 mobile, postpaid, or Fibre Broadband account. Check re-contract status, subscribe to services, track usage, and pay bills easily. Roaming services and overseas usage tracking are also available.

✓Account management
✓Usage tracking
✓Roaming services
✓Bill payment
✓Value-added services subscription
✓Loyalty bonus viewing
Show original description

What's New in My M1

5.35.3

January 23, 2023

- Bug Fix

User reviews

Most RecentHighest RatedLowest Rated

Totally worthless and broken app

The “new” M1+ app is not better. Imagine a cell phone company in the year 2024 that cannot produce a functional mobile app (or website) and you have M1. They must have the lowest quality $3 per hour developers on earth.
ZZ1949ZZ1949

Response from developer

Hi ZZ1949, do let us know how we can assist you by dropping us a line via PM. Message us by clicking the 'Send Message' button in our Facebook page and our Social Media Advisors will be right with you. Many thanks! - Sam

M1 makes it extremely difficult for you to terminate account

M1 does not give you the option to terminate account in the app. You must call a hotline in which no one picks up.
I am overseas. They asked me to visit a stance in SG, which is not possible. They then said I can call a number from oversea but International Direct Charge applies. This ridiculous!!

While I was a customer for them, they may seemingly offer cheaper fee than other bigger operator, they are consistently out of service in common areas….pay a few extra dollar and go with a main provider will save you so much headache and time! Truly the worst company ever!
Show more
现离君现离君

Response from developer

Hi 现离君 , thanks for reaching out. Termination of mobile line is handled by our designated Customer Relations team via call in at the moment. Should you require assistance due to overseas, please reach out to our Live Chat team for assistance. Do ensure to get ready your M1 ID (email add) for verification. Thank you - Sam

What’s M1 CEO doing about it?

So many many negative reviews yet no improvement.

This reminds me of negative hotel reviews where the hotels make some apologetic noises but nothing is done. Insincere.

Doesn’t the CEO read his own reviews? Isn’t he interested to know how’s his app is performing. Unbelievable!

Apps like Senoko, My SIMBA, SP Group etc all are user friendly. No problem.

But with M1 it’s really frustrating.

I’m giving M1 advance notice: I’m quitting.
Show more
Jon WainJon Wain

Response from developer

Hi Jon Wain, thank you for sharing your thoughts with us. Feel free to let us know your concern or if you need any other assistance on your plan/account. Thank you - Sam

Credit card payments don’t work

How dumb do you have to be to be unable to accept visa or Amex in 2023?

Also no ApplePay
ZZ1949ZZ1949

Response from developer

Hi ZZ1949, this should not be the case. Please uninstall and reinstall to latest app version and login with your M1 ID (email add) and try again. If issue still carries on, please pm us via Facebook Messenger at http://m.me/m1limited with your details for us to look into this further - Sam

A big scam

A lot of the apps functions don’t work. Unless you’re subscribing to a plan that makes you spend more money. The reason for this is likely planned obsolescence. They design the app around not allowing you to do things like change your outdated bill plan so you’re stuck with an expensive plan that you don’t need, has bad value, and can’t change. Then you try customer service and that puts you through a chatbot that mostly functions to sell you things. From what I’ve heard from friends and family, the only way to change your bill plan is to go through several loops and go in person to change it. I cannot do this as I am overseas and either they hide their support email or have done away with it as having some way to contact a human makes it easier for customers to do things that they actually want. Like change their bill plan.

My advice? Pick or change to some other provider who wouldn’t screw you over. Thanks.
Show more
Cherry SouffléCherry Soufflé

Response from developer

Hi Cherry Soufflé, we are sorry to hear that. May we know if you have tried to type "Live Chat" on the chat bot message box? This will allow you to connect to the next available officer. The team operates daily from 9am to 9pm. - Sam

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FAQ

What can I do with the My M1 app?

The My M1 app allows you to manage your M1 mobile, postpaid, or Fibre Broadband account. You can check re-contract status, subscribe to value-added services, nominate lines for savings, nominate numbers for free calls, view loyalty bonuses, track your local data, talktime, and SMS usage, subscribe to roaming services, track overseas usage, and view and pay your bills.

Which M1 app should I use?

If you are a postpaid or Fibre Broadband customer, you should continue using the My M1 app. Customers on M1 Bespoke Plans should use the My M1+ app to manage their new plan.

Is the My M1 app free to use?

Yes, the My M1 app is free to download and use. There are no charges associated with managing your account or tracking your usage through the app.

What information can I track regarding my usage?

You can monitor your local data, talktime, and SMS/MMS usage. For roaming, you can track your overseas usage of roaming data, talktime, and SMS.

How do I pay my bills using the app?

The app allows you to view your bills and pay them quickly and easily. Simply navigate to the billing section within the app to access and settle your outstanding payments.