Free

Details

Released
June 12, 2015
Updated
October 18, 2026

Features

my nib NZ screenshot #1 for iPhone
my nib NZ screenshot #2 for iPhone
my nib NZ screenshot #3 for iPhone
my nib NZ screenshot #4 for iPhone
my nib NZ screenshot #5 for iPhone
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About

Manage your health insurance policy and make claims easily on your mobile device. Access policy details, update personal information, and find healthcare providers. Includes a health and wellbeing tool.

✓Make health insurance claims
✓Request pre-approvals
✓View policy summary
✓Update personal details
✓Find healthcare providers
✓Access health and wellbeing tool
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What users say about my nib NZ

What's New in my nib NZ

16.35.0

October 18, 2026

We make regular updates to our app to continually improve your experience as a member.

User reviews

Never got a chance to log in

Really bad!more than 2years, tried several times, never got any chance to log in

Pretty bad

This is a really poorly designed app team. Information is hard to find, it’s plastered with unhelpful advertisements where key details of your policy should be, the “I’d like to..” menu is designed like a search but is actually a menu and doesn’t have an intuitive design. The website is just easier.
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Doesn’t submit my claim

I feel everything out and then click submit and nothing happens. It doesn’t progress even after refreshing. I end up just doing it through the website.

A Complete Catastrophe

Wow, this app is a complete train wreck. You can’t do anything without being forced to log in again, why even log into the app in the first place if every single thing the app is supposed to do just opens a web page that then asks you to log in again? This wouldn’t be the worst thing if I could autofill my details and log straight in, but no, you INSIST on passwordless email verification instead so I have to sit around for 5 minutes waiting for a stupid email to arrive so I can do something as basic as check the status of a damn claim.

This app is a complete catastrophe and you should be completely mortified that it has even seen the light of day. What a complete and total disgrace on every possible level. I’d rather just cancel my insurance than have to continue using this complete disaster. In fact, yeah, I think that’s what I’m going to do.
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Has no point

It doesn’t matter if you have the latest version updated or not, it doesn’t work

User experience

🐞

Reported Bugs

45 issues

Cannot log in

Bug

App crashes

Bug

Submit button unresponsive

Bug

App forces re-login

Bug

Passwordless email verification issues

Bug

App doesn't retain information

Bug

Claim disappears when switching apps

Bug

App not working for years

Bug

App logs out frequently

Bug

Email code for login issues

Bug

App glitches

Bug

Registered email not recognized

Bug

App crashes during claim submission

Bug

App doesn't save bank details

Bug

App redirects to browser

Bug

Claim disappears when navigating away

Bug

App not working consistently

Bug

App asks for repeated information

Bug

App is slow and annoying

Bug

App logs out continuously

Bug

App requires email code for login

Bug

App has glitches

Bug

App doesn't recognize registered email

Bug

App crashes during claim lodging

Bug

App doesn't retain simple information

Bug

App UX is poor

Bug

App feels like a reskinned web app

Bug

App doesn't notify about updates

Bug

App services are declining

Bug

App login screen freezes

Bug

App has a spinning wheel of death

Bug

App hasn't had a bug fix in a long time

Bug

Unable to enter Date of Birth for registration

Bug

App won't let user register

Bug

DOB field is unresponsive

Bug

App won't open

Bug

App keeps loading

Bug

App requires account name even when provided

Bug

Website login also not working

Bug

App pin not accepted

Bug

App shows incorrect password error

Bug

App displays old data

Bug

App doesn't show submitted claims

Bug

App not supported on newer iPhones

Bug

App requires pin every time

Bug
✨

Requested Features

5 requests

Option to remove pin

Feature

Support for newer iPhone models

Feature

Ability to add multiple receipts at once

Feature

Option to save bank account details

Feature

Autofill login details

Feature

FAQ

What does the my nib NZ app do?

The my nib NZ app allows New Zealand nib customers to manage their health insurance policy on their mobile device. You can make claims, request pre-approvals, view your policy details, update personal information, find healthcare providers, and access a health and wellbeing tool.

How do I make a claim with the app?

To make a claim, you can fill in the necessary details within the app and take a photo of your receipt. The app guides you through the process to submit your claim efficiently.

Is the my nib NZ app free to use?

The app itself is free to download and use for nib New Zealand customers. However, the app does contain advertisements.

What devices are supported by the my nib NZ app?

The app is supported on iPhone 8 and above. It is designed for users with compatible iOS devices.

Can I use this app if I am not a nib customer in New Zealand?

No, this app is specifically for nib New Zealand customers only. It provides access to manage your nib health cover and related services within New Zealand.