Never got a chance to log in
Really bad!more than 2years, tried several times, never got any chance to log in
Pretty bad
This is a really poorly designed app team. Information is hard to find, it’s plastered with unhelpful advertisements where key details of your policy should be, the “I’d like to..” menu is designed like a search but is actually a menu and doesn’t have an intuitive design. The website is just easier.
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Doesn’t submit my claim
I feel everything out and then click submit and nothing happens. It doesn’t progress even after refreshing. I end up just doing it through the website.
A Complete Catastrophe
Wow, this app is a complete train wreck. You can’t do anything without being forced to log in again, why even log into the app in the first place if every single thing the app is supposed to do just opens a web page that then asks you to log in again? This wouldn’t be the worst thing if I could autofill my details and log straight in, but no, you INSIST on passwordless email verification instead so I have to sit around for 5 minutes waiting for a stupid email to arrive so I can do something as basic as check the status of a damn claim.
This app is a complete catastrophe and you should be completely mortified that it has even seen the light of day. What a complete and total disgrace on every possible level. I’d rather just cancel my insurance than have to continue using this complete disaster. In fact, yeah, I think that’s what I’m going to do.
This app is a complete catastrophe and you should be completely mortified that it has even seen the light of day. What a complete and total disgrace on every possible level. I’d rather just cancel my insurance than have to continue using this complete disaster. In fact, yeah, I think that’s what I’m going to do.
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Has no point
It doesn’t matter if you have the latest version updated or not, it doesn’t work
Pointless
The app is pointless as it just brings up the portal on the website for anything. The requests don’t work - I’ve submitted 6 times to change to credit card and it just says they’ll call me. I’ve also requested to remove a member off my policy and nothings showing under requests. There’s no email function. Shambles.
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This App is a terrible
The previous one worked reasonably well and at least retained basic information. Unfortunately it leaves the impression it’s designed to discourage claims. You need to fix this app it’s a bad look.
Pointless app
Everything opens a browser and you have to log in. Can’t use a password so you have to check email every time. Suits NIB I guess, they’ve become slow at everything
Critical function missing
Not sure what is going on but this low budget web app seems to fail when it comes to making a claim online. Where was the UC team and testing on this?
Mid when it works
Not sure if the designer took UX into account when making it. Its giving low budget reskinned web app. Also it doesn’t work and doesn’t tell you it needs an update
Trash App!
Constantly kicks me out, tells me the email I have registered to my account is not recognised, and is practically a skin for a web portal. I should've read the reviews here first, ffs
App crashed 3 x trying to lodge claim
The business needs to focus more on customer experience and get a decent IT supplier. Super frustrated putting all info in three times. Also the app doesn’t retain simple information when you use the same suppliers. Could be much easier.
Made everything harder
They just updated it to make it harder to make claims, that’s it. I’d not be surprised if people just gives up and don’t claim at all as the app is more glitchy and you have to load all your details every single time. Someone more cynical might think they did it on purpose to discourage people claims.
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Keeps logging me out
So much harder to submit a claim now and every time I reopen the app I have to log in again. Used to be able to save bank account details for claims, but that’s now gone away. The app was so much easier to use before the redesign!
Used to work
The app used to be passable and worked, but now it’s been updated and it’s so much harder to use, it doesn’t save your bank details anymore so you have to MANUALLY input them EVERY time which leaves room for user/input error, and is so inefficient. It takes you to a different browser out of the app.
It’s so frustrating and not user friendly at all. The app now has so many more steps than it used to. Why change it to make it worse??
It’s so frustrating and not user friendly at all. The app now has so many more steps than it used to. Why change it to make it worse??
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Do not use this app
This app makes me want to change providers. Why was it ever changed in the first place. I agree with all the other negative reviews and am also very frustrated.
When submitting a claim (which is through a web link) and you need to go into your photos to find out details from your receipt, the claim you have started disappears and you have to start over again.
So over it. Used to be so easy
When submitting a claim (which is through a web link) and you need to go into your photos to find out details from your receipt, the claim you have started disappears and you have to start over again.
So over it. Used to be so easy
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Garbage. Sort the app out or I will move
This app hasn’t worked for years. I’m getting fed up with it.
Sort the app out or I will arrange cover for myself and the family through another provider.
Sort the app out or I will arrange cover for myself and the family through another provider.
New app not good
The redesigned app doesn’t remember bank details and have to add them in every claim! So asks a lot more questions than previously, makes claiming a lot longer and annoying
WAS great
Used to be such a simple and easy process where I could quickly file a claim using the app in like 60 seconds but now it's continuously logging me out and the only way to log back is with a code sent to my email, then I have to provide every single detail of mine every time - used to just be on my profile (doctors and bank accounts etc) so has definitely made it far more time consuming and honestly annoying
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Never works
This app is the worst. It never logs in.
