No customer appreciation AT ALL!! You should be ashamed
Promises of top tier Internet Service?? And2 outages this week!! Also no price reduction for faithful customers?? 12 years of being overpaid and underserved. Going somewhere else finally!! They’ve done nothing but RAISE OUR RATES. It’s really sad actually!!
Se Va la señal
Nobesta grabajando comp prometieron
Slow app / crashes
Too slow to use. never reports outages even when the whole neighborhood is down
Horrible
Horrible customer service to try to even get someone on the phone, tv streaming service and internet is the pits and seriously thinking about getting rid of all together. Wish Verizon was available to me
Frequent Internet Outages
Frequently, the cable internet connection fails. It is difficult to report these problems using any communication tools: app, on-line, and phone.
WiFi
Keeps dropping
Slow to respond
Slow to respond and no answers only redundant reboots. These people seem to think only they know the answers. But they should learn to better listen to customer. Especially to one with over 30 years of internet expertise! The entry level responder are without good training. Nothing but script readers! Or only minimal training?
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Terrible
I've been having unresolved problems since June, tech arrived 7/17 and it's no better
Frustration!!!
The optimum site is malfunctioning!! It is beyond frustration.
Me gusta
Si estoy contento con el servicio de optimum y con esto ya puedo pagar mis recibos a tiempo gracias
Outage
Your customer service reps OVER SEAS suck i sat around for 3 hours for an appointment that was scheduled no one showed. Reached back out says no appointment was scheduled even though the chat shows a technician was scheduled
Bill Too high
They don’t have good promotions for seniors, and the price for internet service is too much. They can do better. $100 just for internet is a rip off.
Customer
Could be better
Too much!
Price keeps changing month-to-month. Optimum claims due to promotions prices keep changing. Have never been informed of promotions. Don’t see it on bill.
Scam
My bill is up to date but I haven’t been able to use my cable services for a week then I was told I can have a technician come out 4 days after I called about the issue I’ve been with this company for over 2 years I’m so annoyed
Scam
If u ever want to cancel your service for any reason ( I cancel since I want to transfer my service to a new address and they themselves told me they have no coverage in the area. Sent me a link to get spectrum which I did I tried to cancel they tell you yes yes yes and they don’t . I’ve been begging for them to cancel and still no answer and still paying services I don’t uses . Costumer service don’t care at all they be laughing if you call them . So disappointing never had any issues and I didn’t event want to cancel but costumer service it’s billionaire they don’t care about business anymore
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Outage
I’ve never had a problem with optimum until I started seeing Verizon trucks working in my area. And offering $65 a month for 5 years. Please fix this problem before I switch
The worst
terrible
App ever so often have issues.
First off the optimum service internet service is not good. I’m def. Switch back to Verizon. And the app itself is not bad but it goes down ever so often.
Lack of service
I have been an Optimum customer for a long time. I recently dropped Optimum TV because the channels wouldn’t load. I kept the internet service. But since then the internet has gone off several times and sometimes freezes up when watching shows on apps. It seems like the quality of the internet has declined. Very disappointing.
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