Not able to to do anything on the application. It is stuck on getting on wi fi setup. It is been set
Fix this. Even my autopay is setup already. You took a pay from it already. Now, you saying you’re not able to use it. Please fix this. Even quick pay is not working.
Scammers
This service provided are scammers
WiFi
We should of stick to T Mobile. Ever since we switched our wifi service is bad, in just one week my son used up all his cellular data because the wifi downstairs couldn’t get service.
Disaster
So far my experience with the company is disappointing . On a scale of 1 to 10 I would give you a 5. I have unerolled myself in e billing and autopay like 8 times.
Your company is rife with
Incompetence including your people that answered the phone and cannot
fix a problem to save their lives. Your Chanel options are a joke. I am super sad I even signed up to be a part of user of your service.
Your company is rife with
Incompetence including your people that answered the phone and cannot
fix a problem to save their lives. Your Chanel options are a joke. I am super sad I even signed up to be a part of user of your service.
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STAY AWAY FROM THEM
The absolute worst
WiFi constantly shutting off around 7pm
It is super annoying to be right in the middle of something and my internet just goes out. Then it stays off for about 5 minutes. Usually good WiFi but the shut offs have been more and more frequent, very annoying
Kirk
I can’t get any help. My one gig service is 91 MB.
Internet
Internet goes out every day and then reboot itself. I wonder what the problem is fiber optics.
Bill/ service
It should show your service provided and bill but it doesn’t… needs improvements with this app it doesn’t show offers either
Major issues with DVR, WiFi and cable freezes
Very disappointing every single night we watch something that we have recorded on our DVR and without fail every single night we have to troubleshoot because we either can’t play the video or it freezes or it is blurry for the amount of money that we pay. This is absolutely unacceptable.
Optimum is the worst
Optimum has the most unuser friendly processes and even worse customer service. They are little to no help. They continue to charge more and more for less and less. Disgusting behavior.
Dishonest service
I find it incredible how dishonest this business is. I pay my bills on time every month. When the service price increased I called to see about getting a lower price. All that was offered was a lower price if I added my mobile service. So I switched. When I call to cancel my service. Not only do I have to tell them 8 times but now I am being offered better and better prices. As low as 25 dollars a month from 112. Seriously. So obnoxious! If you want to keep people. Give the people a better deal in the first place. Will NEVER have this service again.
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Can’t even sign in
The app has always been a little lacking but you can’t even sign into it now
STEALING MY MONEY
ALWAYS HIKING UP THE INTERNET PRICE:THIEVES
Over priced
OVER PRICED
Poor service and response
I reported slow internet connection three weeks ago and after 4 conversations it’s still the same problem, slow internet. Each time a service rep was scheduled and each it was cancelled because the spot check on the internet speed was good or they were certain it was my equipment. On the last call the lady said they had corrected a “glitch” but couldn’t tell me what that meant. 30 minutes after the appointment was cancelled it’s back to slow internet. It’s frustrating and disappointing that the customer support has evolved to this.
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Terrible app
I logged in but it is now connecting me to an old Optimum account from an old address from 10 years ago. I can’t see my bill or anything
Great service provider
We enjoy our video and internet services.
I can’t change the channel on the cable box!
First, I can change the channel, then I couldn’t, then I could change the channel and now we’re back again not being able to do it!!!!
Mr Keenan
The customer service is below incompetent!
