Disconnects Often
Our internet was great at first and now it disconnects often.
Stressed out
Every month
No service
Third night in a row with no service. Goes out in the evening, then comes back on in the morning around 10am! Very frustrating!
Internet
Internet goes out whenever.. then I find out it’s because of construction but yet I have to pay regular prices for my internet everyday and I only get to use it half the day.. I’m getting tired thinking about going with someone else
Nice work
It was pretty easy to set up
Disappointed
I recently had to swap out my WiFi router because it wasn’t connecting to the internet. Now the new router is working but my WiFi extender isn’t connecting to the new network. I am also getting error messages from my tv box.
App Good Company Bad
Don’t even know where to start. It’s been a horror show. Replaced old legacy boxes in July after 3 months to pixelating channels. Optimum mailed me a new 1 gig router and 4 streaming boxes. I returned the old gear at a local store and added one more streaming box. Everything was great after installing. Jump to October and they said I have unreturned equipment? An extra $500 was on my bill. My TV’s streaming boxes showed an account error on the screen. 6 hours on the phone and they tell me my streaming boxes were stolen? What? They mailed them to me and I never missed a payment. Escalated to a supervisor and he proceeded to brick my internet trying to fix it and told me to wait until 3 pm tomorrow for him to try again. This company is the absolute worst.
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Billing
The most difficult billing system I’ve ever dealt with I always have the money in my account for the bill so I unlock my card on due date yet y’all don’t actually take the money until several days later when I’ve locked my card back then charge me a ridiculous amount for returned check and another fee for late payment
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False internet speed
Speed test on Optimum app, it lies and says 1gb, but secondary speed test only says 136mb/second
Auto Pay
Absolutely ridiculous that the app OR website doesn’t allow customers to edit the day of the month for autopay.
Optimum is in the dark ages on this and forces a customer to call customer service who then tells me “I have to place a request with management”.
Total joke.
Optimum is in the dark ages on this and forces a customer to call customer service who then tells me “I have to place a request with management”.
Total joke.
Overthinking my plan
Yesterday I called optimum a couple of times thinking that I was going to be charged for a particular service. I spoke with several representatives and was more frustrated each time I spoke with a new person . I was being treated very kindly, even though my behavior was not!
I want to thank the kind, wonderful representatives who I spoke with yesterday. You were very kind to an anxious person who thought they were getting ripped off!!!
I was even given an amazing offer!!
Thank you all again.
I want to thank the kind, wonderful representatives who I spoke with yesterday. You were very kind to an anxious person who thought they were getting ripped off!!!
I was even given an amazing offer!!
Thank you all again.
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Egypt
Love this app very easy to used
Poor service
If you have the option, go with a different company. They will bring the equipment for the install, but you are allowed to have local control of the router that YOU are paying for.
Miserable experience
We are on our 3rd visit request for Optimum to come fix the internet. They schedule, we wait, and they cancel. So frustrating! Can’t wait for Verizon to come to our neighborhood! Correction. Now 4th visit. GO WITH VERIZON!!!
Internet keeps going down
Our internet keeps going down during the day, during the night, it doesn’t matter what time of day it was.
WiFi keeps restarting every few hours
WiFi keeps restarting every few hours
Worse customer service
I don’t have an extender and every month they want to charge me extra for an extender, I call customer support they say it’s fixed and removed and the next month I have the same thing, been calling customer support for the last 4 months
Billing
My bill went up 20 dollars bills
Samuel
Samuel did not resolve my issue and avoided answering questions that I asked repeatedly. He accused me of fraud but never explained what I was asking him about this new account. I’ve been auto-charged for a month of service that I have not received. I repeatedly asked for a supervisor and was denied each time. I will be calling first thing tomorrow to speak with a supervisor, because I’ve been charged and charged a return fee when I did not knowingly sign up for autopay and did not authorize the charge. I love optimum internet service but this is rude and ridiculous.
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Need to learn technology
I would like to say the first year was good then after Internet kept dropping. Ik the issue on how to fix it but the tech over the phone doubted me. GIVE ME A NEW ROUTER obviously this one I got is burnt out if it keep dropping my internet while the technician says it’s good on there end SMH train ur ppl optimum.
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