Service FeedBack
Service Not Strong Enough to play ps5 Pc gaming Nintendo switch without major lag or bad service
Terrible internet. Doesnt work
Had my router for 1 week and its completely useless
Billing
Billing is going up and no explanation
Lousy customer service
My internet has been going down every day for 3 weeks. Tech support on the phone is useless and takes forever and they’re always at least a week away from a technician appointment. I actively tell people to stay away from you guys.
The worst experience
This app is the worse app. You can’t see how much Your bill is. This app doesn’t work. What is the point of having an app that doesn’t work. You can’t make manual payments. What is the purpose of this app????
Very slow!
I pay for 1 gig speed and get 25 meg down and 4 up and yet they tell me it’s working fine and they show I and getting over 1 gig coming in.
It’s there router, and they can’t make it output the correct speed.
It’s a waste of money!
It’s there router, and they can’t make it output the correct speed.
It’s a waste of money!
Terrible
Terrible wifi always something
terrible service-worse customer service
there’s an outage in my neighborhood supposedly cleared been going on for about 18 hours even though I received a text that is cleared. I still have no access. Try to chat with an agent get disconnected bounced all over the place. There is literally no customer support for optimum. I wouldn’t recommend this company to anyone
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Internet outages
I’ve been frustrated in the last two weeks now due to the sudden internet outage. I work from home and at this point, optimum needs to do better.
Awful service in Oceanside
So many outages. No updates. No explanation. No estimate for restoration.
Internet
Internet has been out since 3am. And no updates
Stay away if you can
The most unreliable service around. Have the time the internet doesn’t connect or you intermittent signal all day.
Unacceptable internet outage
Fix internet connection!! Outage on weekends is uncalled for, ENOUGH IS ENOUGH!!
Constant problems
If you can avoid this company you should do so. And don’t get sucked in to their cellular service that you’ll never be able to cancel! All help comes from overseas. We have no other options and are stuck with them. The wifi goes out all day for periods of 1 minute to sometimes over an hour. I counted 37 drops in a 24 hour period. We call them and inevitably they can never help. They came to change their equipment and still we have problems.
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Terrible when it comes to paying every month of the headache. Never clear.
Terrible when it comes to paying every month of the headache. Never clear.
Internet sucks
Internet is always down and no one has helped me
Price not worth the service
I recently noticed my bill skyrocketed to 75 dollars and my service keeps dropping in and out.
Too much money
My wi- fi has gone out 2 nights in a row. I’m paying a ridiculous amount of money for this service and im stuck with you. Can’t you at least insure that my wi fi stays up??? What’s up with you ??? I’m
Had it with Optimum
Our internet has been dropping no less than 2 times a day for the last several weeks. If there was any other option available We’d be gone in a heartbeat!!!
MrsThrifty
I use to love Optimum, but not any more. There service prices are always fluctuating not stable especially in this times when incomes are not increase. I hate always having to call and complain about my bill. I am looking for a service provider that is more stable in prices for service. I hate to leave Optimum after being with them for decades. But…
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