My Pathlight User Reviews

Name: My Pathlight
Rating: 4.18567 (1438 reviews)

My Pathlight

Home Partners Holdings LLC

💼 Business

What users say

Summarized from real user reviews of My Pathlight. Based on 1.4K reviews and a 4.2/5 average, it highlights the 3 positives and 4 negatives reviewers mention most about this Business app.

Positive things

💳Easy payment processing
📝Convenient messaging and maintenance scheduling
🗓️Useful features like tracking lease details

Negative things

🤖Impersonal and detached experience
🔌Unreliable smart home integration
🔔Persistent notification issues
🗣️Poor communication and unresponsive support

Top reviews

Most Recent Highest Rated Lowest Rated

Good not great

Property management company themselves are trash but their app is fine. It’s easy to navigate and the basic needed functions are there.
-Pros: can easily make payments, send messages and schedule maintenance.
-Cons: the “smart home” part of the app is a joke, you can’t do anything except see if your door is locked and if the thermostat is on. Every thermostat since the 90s let you set a schedule but not this “smart”one. The smart home part of the app rarely works anyways due to connection issues. The recent app update seems to have caused a glitch with notifications so the bell always shows new messages even if all are read so the app badge notification won’t go away which is annoying despite multiple efforts to restart, refresh, select all messages as read etc. I also wish I could make comments or label when submitting a payment.

Lizzeybeeee

2 years ago

Great app, awful company

App is convenient and easy to use, however, when emailing and calling, prepare to be flat out ignored. This house hasn’t had heat since we moved in, they sent someone weeks ago who said we would need an entirely new unit to provide heat for the house, it’s almost Christmas and less than 50 degrees in the house most nights, and no matter how many times we try to call or email, no one gets back to us.

Good app but awful company

2 years ago

No access to see or change my smart home ledger

Hello. The app is no longer showing access to the thermostat, motion sensors and locks ledger. Please correct so I can be able to lock my doors or use my ac when I’m away.

Update: it has been 3 months snd STILL no help from Pathlight or the app. I’m still unable to use the app for my smart home. I don’t have access through the app. I’ve did all the resetting and taking the battery out and still not seeing the thermostat, Motion sensor or Lock Screen on the app.

Georgia leasee

2 years ago

Response from developer

Hello, Thank you for sharing your experience. We want everyone to be satisfied with their experience with us and it appears you are not. Please contact us directly at mypathlightmgt.com and provide us with as much information as possible including your property address so we help address this.

Renter Beware

Your request for maintenance will end up in a circle, no one knows anything or will direct you to someone or another department were they don't know anything, if you get a person they make promises that that they do not keep and have no follow up. If you are like us and put up your own money into repairs that should be Pathlights.. you will wonder if the rent they charge is worth it when their maintenance results are so lossy.

Pathlight is making me reqret my decision and I am sure this rant is falling on deaf ears, Pathlight is nothing but computer software running a business.

19 Days in and Fed Up

2 years ago

Response from developer

Hello, Thank you for sharing your experience. We want everyone to be satisfied with their experience with us and it appears you are not. Please contact us directly at wecare@pathlightmgt.com and provide us with as much information as possible including your property address so we can escalate your concerns.

Experience two months in.

This rating would be higher; however, my wife and I have tried to contact someone at the company for two days now and left multiple messages and no one is contacting us regarding a time sensitive issue. We are asking for 5 minutes out of the day to ensure that our questions are promptly, and properly addressed so we can continue to outstanding tenants.

Two business days is plenty of time to deliever on such a simple request. We pay a lot of money to this company. The least that can be done is simple communication. I am disappointed to say the least.

joededdy

2 years ago

Response from developer

Hello! We’re sorry to hear about your experience and would like to address your concerns urgently, but we are having trouble locating you in our system. Please get in touch with us at Wecare@pathlightmgt.com with your name and property address. Thank you, Pathlight Property Management

RENT SOMEWHERE ELSE

This company is absolute trash. I've rented from them for just over a month and they will not fix anything. The only reason my broken window (which was boarded up when I toured with the promise of it being fixed prior to move in - which it wasn't) was finally fixed was because the neighbors kept calling the city to complain. My other windows I can see outside they are so badly fitted won't be fixed. My basement door had water coming through on the first rain since I've been here, I called emergency maintenance since my basement was activly flooding and a. No one came out to help me b. no one even called! And the app is also trash.

Boom Toom

2 years ago

Run away from this place

Terrible company takes forever to get responses. Who ever gives this more than 1 star is someone working for them. Don’t believe the five star ratings pure bull****. They want there money now but if you move expect to wait at least 30 days for response. Corporate companies are the worst. They don’t give a **** about you. Girlfriend had cancer and asked to move out a month early and they pretty much told me to **** off.

DaHcXxX

2 years ago

Response from developer

My experience with Pathlight

I don’t like how impersonal and detached everything is. I don’t like that I can’t talk to a live person. I don’t like not having someone to show me the working details of the house. I don’t like how there’s fines and penalties for everything. I feel like I’m renting from a robot that doesn’t speak my language and it doesn’t have feelings to connect with anyone.

1638(94

2 years ago

Response from developer

Hey there! We’re sorry to hear about your experience and would like to address your concerns urgently but are having trouble locating you in our system. Please contact us at Wecare@pathlightmgt.com with your name and property address. Thank you, Pathlight Property Management

App won't connect

I had the app previously and it was very useful. I had anupdate and the app will not open to my account- message is "oops something went wrong..." tech help link says something about too many attempts ....deleted app 3 more times - the app is cache-ing something that won't connect. Pathlight has no answer. The fact that no one can fix this means the app is a failure.

perry adsms

2 years ago

Response from developer

Hi Perry, Thank you for the feedback; please feel free to contact us at mypathlightsupport@pathlightmgt.com if you need any assistance utilizing the app. Thank you, Pathlight Property Management

Horrible maintenance

Unfortunately all the reviews are true about renting a house from Pathlight are true. It took them over a month to get our stove fixed, and recently the refrigerator went out, they sent someone about 4 days after reporting it, the guy said the compressor is shot. So Pathloght has been reviewing the repair quote for a week now and nothing is being done as of yet since the guy came and diagnosed the refrigerator. We have been without a refrigerator for 2 weeks now. They simply could have ordered a new fridge from one of the nearby places and could have been here the following day. We are paying over priced rent for the city we live in and the call thia a luxury home, well I’m paying luxury price for a luxury home I should get luxury service when it comes to maintenance. After my experience with them this year, I will not be renewing my lease

McIntee

2 years ago

Response from developer

Hi there! We’re sorry to hear about your experience and would like to address your concerns urgently but are having trouble locating you in our system. Please contact us at Wecare@pathlightmgt.com with your name and property address. Thank you, Pathlight Property Management

Maintenance and Pathlight communication

We are trying to get a window and door replaced. Plathlight sent out a vendor after several days their bid was not approved. A new vendor came out and took new measurements. He does not know what is going on. When we call Pathlight we get routed to voicemail. We are frustrated with the lack of communication from Pathlight people.

Frustrated residents

2 years ago

Response from developer

Hello there! We’re sorry to hear about your experience and would like to address your concerns urgently but are having trouble locating you in our system. Please contact us at Wecare@pathlightmgt.com with your name and property address. Thank you, Pathlight Property Management

App is frustrating

App needs work I’m new to company I can log on resident center from computer but I go to my Pathlight app and it tells me my account is not found so I click the first time user it requires my email then says if there’s an account it will email set up instructions that never come. I call main number they tell me to email support I do that they tell me to message from message icon in app and there is NO message icon in app this is VERY FRUSTRATING!!!!

Mikeymike513

2 years ago

Response from developer

Hi Mikey, Thank you for the feedback; please feel free to contact us at mypathlightsupport@pathlightmgt.com if you need any assistance utilizing the app. Thank you, Pathlight Property Management

Messaging within the app

I just downloaded the updated app on an iPhone 15 and writing an actual message is painful. Every few words typed the screen jumps to the top or another app that’s opened. Very annoying. Hopefully an easy fix so it’s easier to use that part of the app.

color challenged already

2 years ago

Response from developer

Hello there! I am sorry to hear you haven’t had a good experience with the app. Please reach out to mypathlightsupport@pathlightmgt.com, and we will be happy to help you. Thank you, Pathlight Property Management.

The absolute worst I’ve ever experienced

Absolutely horrific management company.
I have requested over 20 repairs and I can’t get a response or anything repaired. I have lived here almost 3 years I’m paying almost $2600 a month in rent air-conditioning doesn’t work. Fridge is leaking toilet is leaking wood rot in the master bathroom. The deadbolts on my doors don’t work window locks are broken and I can’t get anybody to repair them or to respond I have never seen anything like it.

reveal jmajor

2 years ago

Response from developer

Thank you for sharing your experience. We want everyone to be satisfied with their experience with us and it appears you are not. Please contact us directly at wecare@pathlightmgt.com and provide us with as much information as possible including your property address so we can escalate your concerns.

Terrible assistance

Pathlight does not provide support when required, takes long time to answer and schedule vendors, I have a problem going on for almost three months without resolution and my property manager is ignoring my messages. I spent hours on the phone with multiple agents and nobody was able to help me. I’m paying full price on the house but I’m not able to use the master bathroom because of a problem Pathlight created during a maintenance and did not fix properly.

Luis Lazzari

2 years ago

Response from developer

Plumber named Charles

I had called about a toilet that was running nonstop. I called and they gave me a couple of options on dates…They sent a young man named Charles out to our home 🏡 on Terracotta Terrace, he was so very nice, polite and got the job after checking all the other water sources!!! Very effective! I can not tell u how nice and quickly he got the job done❤️❤️❤️ again his name was Charles, a plumber thatPath light sent out on April 1

cindy brooks 4

2 years ago

Response from developer

We greatly appreciate you taking time to share your experience with us and we are pleased to hear you are enjoying the app. Thank you, Pathlight Property Management

Work orders

We moved into our home about three weeks ago. We have submitted around 6 work orders dealing with mainly electrical and plumbing issues. So far Pathlight has been extremely efficient about getting a vendor sent to correct the problem. I’m very satisfied with the work order process.

PE gear

2 years ago

Response from developer

Hello! Thank you so much for taking the time to leave us a review. We are happy to see you are enjoying the work order submission process through our app! If you have any suggestions or feedback, please feel free to submit it via your My Pathlight App. Thank you, Pathlight Property Management

Scammers beware of who you try to rent from

This company denies everyone even if your credit is above 650 without any criminal record and never any evictions. They automatically take everyone’s applications fee and denies everyone for lack of credit or failed background checks. When we are employees with the federal government and child care how did we get these jobs with a criminal record? When you view the requirements for property and know that you qualify they still deny your application. I am doing my best to help other rentals avoid wasting money when you are going to be denied. This should be illegal for a so call management company to deny all applicants with the same lie.

I even had multiple people apply to make sure I was correct about the scams this company is running.

Rom1982$

2 years ago

Response from developer

Hi there. We evaluate household income, rent-to-income, debt-to-income , Resident Scores, and credit, housing, employment, payment, and criminal history in addition to other considerations. Unfortunately we are unable to locate you in our system with the information provided, however, all applicants are emailed more information about their application decision. Thank you, Pathlight Property Management

Best company I have ever done business with

I can’t say enough about Pathlight Property Management. They are outstanding. After 8 years, they have always been considerate, understanding, compassionate and helpful. They helped me through a very difficult time, and for that I am truly grateful.

Outstanding DC

2 years ago

Response from developer

Hi there! Thank you so much for taking the time to leave us a review. We are happy to see you are enjoying the app and your home. If you have any suggestions or feedback, please feel free to submit it via the "Provide Feedback" link under your profile. Thank you, Pathlight Property Management

Frustrated

The app is stupid can’t get past the login screen every time I try to log in it just goes to a white screen and no farther. Can’t even access my account on the regular browser anymore either cause it just redirects me to redownload the app. I have stuff that I need to be able to put in for that I have to wait until I’m around some than can access the app and sometimes that’s days.

AyeJessica1

2 years ago

Response from developer

Hey there, I am sorry to hear you haven’t had a good experience with the app. Our software team is aware of the issue causing the white-screen and will be releasing an update soon to rectify the issue. Please reach out to mypathlightsupport@pathlightmgt.com and we will be happy to speak more about this with you. Thank you, Pathlight Property Management