Good not great
-Pros: can easily make payments, send messages and schedule maintenance.
-Cons: the “smart home” part of the app is a joke, you can’t do anything except see if your door is locked and if the thermostat is on. Every thermostat since the 90s let you set a schedule but not this “smart”one. The smart home part of the app rarely works anyways due to connection issues. The recent app update seems to have caused a glitch with notifications so the bell always shows new messages even if all are read so the app badge notification won’t go away which is annoying despite multiple efforts to restart, refresh, select all messages as read etc. I also wish I could make comments or label when submitting a payment.
Great app, awful company
No access to see or change my smart home ledger
Update: it has been 3 months snd STILL no help from Pathlight or the app. I’m still unable to use the app for my smart home. I don’t have access through the app. I’ve did all the resetting and taking the battery out and still not seeing the thermostat, Motion sensor or Lock Screen on the app.
Response from developer
Hello, Thank you for sharing your experience. We want everyone to be satisfied with their experience with us and it appears you are not. Please contact us directly at mypathlightmgt.com and provide us with as much information as possible including your property address so we help address this.
Renter Beware
Pathlight is making me reqret my decision and I am sure this rant is falling on deaf ears, Pathlight is nothing but computer software running a business.
Response from developer
Hello, Thank you for sharing your experience. We want everyone to be satisfied with their experience with us and it appears you are not. Please contact us directly at wecare@pathlightmgt.com and provide us with as much information as possible including your property address so we can escalate your concerns.
Experience two months in.
Two business days is plenty of time to deliever on such a simple request. We pay a lot of money to this company. The least that can be done is simple communication. I am disappointed to say the least.
Response from developer
Hello! We’re sorry to hear about your experience and would like to address your concerns urgently, but we are having trouble locating you in our system. Please get in touch with us at Wecare@pathlightmgt.com with your name and property address. Thank you, Pathlight Property Management
