Glitchy
I don’t have screen sensitivity issues with any other app. Drives me mad. Apart from that it ‘works’ well and keeps me in check with my PT.
App features
I find the app useful for working with my PT as they can see what I’m doing what I’m eating etc however the features such as regular meals don’t update accordingly from
Week to week, I also find that setting templates for meals is difficult to navigate and should be improved
Week to week, I also find that setting templates for meals is difficult to navigate and should be improved
Horrible
It’s a horrible website
Can’t upload pics
Can’t upload pics anymore
Watch app does nothing!
Been using this (at request of my coach) for months now and have never got it to successfully log a workout using the watch app. When you click save it doesn’t actually save it or log it to your account. The timer stops your music when it goes off since last update. The timer doesn’t start itself like every other workout app does either when you mark a set as done. I’ve found the syncing with third party apps to be very temperamental too. Only about 1/3 of my fitness pal entries get synced and even less than that for my Apple health… clunky UI too. Definitely wouldn’t recommend using this app unless you, like me, are made to by a PT.
Show more
Great app
Great app, easy to use and track workouts and personal bests. Latest update cuts music when timer ends. Please fix this bug.
New Update Stops Music
Worked well before, the latest update stops my music the whole time I’m on the app. It’s very frustrating
Broken not useable
Why is that every time I open the app after installing it I have to delete and reinstall the app. Like I get a white screen and have to use chrome to access my information for my account and it’s so annoying this bug cause it’s repeated and nothing works only option is to reinstall each and every time I want to use the app fix this man
Show more
app makes my music pause
I have enjoyed this app, but after the most recent update every time I log something in the app, or the timer finishes, or if i switch out of the app and then back to it, it pauses my music. it is very frustrating to have to constantly restart my music during a workout.
I cannot find a way to make it stop. I gave up on music for the last half of my workout. Hoping the issue is fixed soon.
I cannot find a way to make it stop. I gave up on music for the last half of my workout. Hoping the issue is fixed soon.
Show more
Okay but not worth it
I used this app when I started out and it was great for the price due to my client pool being small.
Although I quickly realized why this app is so much cheaper than other fitness apps. The workout builder is frustrating and clunky. The nutrition programming is difficult to use and logging food for my clients was a constant complaint I got. There is no automatic workout or rest timer. You have to start the time independently and there is not difference between the work timer and rest timer. Meaning if you have programmed a 30sec set of body weight squats with a 20sec rest interval, you have to hit the timer button set it to 30sec let it complete. Then hit it again reset it to 20secs and start that timer. Then repeat that for every single set. It was not functionally easy and detoured me from programming timed workouts or exercises.
I submitted trouble tickets several times with a blanket response of “yea that’s a problem” or “thanks for your feedback”. But no resolutions or real contact.
The only contact I’ve had that’s consistent is when I decide to cancel my membership only to find out that I can cancel till a year is up from when my subscription started. Now this is month to month and the frustration comes from being offered a lower grade subscription instead of cancelling, rejecting it cause I wanted to be done, then now being forced to pay full price till this year is up. I asked to be put on the lower tear of subscription till my membership is done, since they won’t let me out of it. And they have said it’s now not available and doesn’t apply to me. Keep in mind I still have my subscription active till this year portion is up!
In short I don’t recommend because there’s better apps out there and the admin team is not helpful and ignores you till you try to cancel the account.
Although I quickly realized why this app is so much cheaper than other fitness apps. The workout builder is frustrating and clunky. The nutrition programming is difficult to use and logging food for my clients was a constant complaint I got. There is no automatic workout or rest timer. You have to start the time independently and there is not difference between the work timer and rest timer. Meaning if you have programmed a 30sec set of body weight squats with a 20sec rest interval, you have to hit the timer button set it to 30sec let it complete. Then hit it again reset it to 20secs and start that timer. Then repeat that for every single set. It was not functionally easy and detoured me from programming timed workouts or exercises.
I submitted trouble tickets several times with a blanket response of “yea that’s a problem” or “thanks for your feedback”. But no resolutions or real contact.
The only contact I’ve had that’s consistent is when I decide to cancel my membership only to find out that I can cancel till a year is up from when my subscription started. Now this is month to month and the frustration comes from being offered a lower grade subscription instead of cancelling, rejecting it cause I wanted to be done, then now being forced to pay full price till this year is up. I asked to be put on the lower tear of subscription till my membership is done, since they won’t let me out of it. And they have said it’s now not available and doesn’t apply to me. Keep in mind I still have my subscription active till this year portion is up!
In short I don’t recommend because there’s better apps out there and the admin team is not helpful and ignores you till you try to cancel the account.
Show more
Just okay
it’s good for a community and working with a remote personal trainer, but it’s horrible for logging workouts and finding logged body measurements. On more than one occasion, the app has lost all of my logged exercise exercises sets, and reps just when I was almost done with my workout. Also, I have logged body measurements that I can never find so I’m switched to an app called Hevy. It’s easier to use. I haven’t lost any workouts. I can find my previously stored body measurements. A bunch of other nice features like being able to log my sets and reps on my Apple Watch and the fact that it will automatically start the rest timer a set. My PC Hub really needs to step up its game
Show more
Great when it works
I was really excited to start using this app, however it has crashed out a few times, once or twice it’s lost my entire workout and another time it refused to submit it. It also added in an exercise I wasn’t supposed to be doing… At least it’s interesting! I’m very much hoping these are teething problems because it is a really useful app.
Show more
Progress Lost Mid Workout
My PT Hub is a very frustrating app to use. The main problems are related to the functionality of the app. To begin with, the app tracks your history of workouts and weights, which is great, but really struggles to load that information. You’ll often wait 30 seconds or more for that history page to load, leaving you to slow down your workouts for that reason.
My main problem, which seems to have gotten worse since the last update, is that the app will close on its own and delete your current workout. Mid-workout, I’ll often go to another app to adjust my music or otherwise. Once I go back to My PT Hub to log my workouts, I’ve found the app refreshed and deleted my current workout. I have to go back, restart the workout, and try to remember the weights I used for each lift.
If my trainer didn’t use this app, I would never use My PT Hub. Don’t use this app unless you have to.
My main problem, which seems to have gotten worse since the last update, is that the app will close on its own and delete your current workout. Mid-workout, I’ll often go to another app to adjust my music or otherwise. Once I go back to My PT Hub to log my workouts, I’ve found the app refreshed and deleted my current workout. I have to go back, restart the workout, and try to remember the weights I used for each lift.
If my trainer didn’t use this app, I would never use My PT Hub. Don’t use this app unless you have to.
Show more
Workout Review
Awesome
Sick app
Best app ever
Very good app
This app is amazing. Works perfectly fine and has no bugs
PT app!
The best App!!!
Horrible Customer Service
Don’t waste your time submitting issues to be resolved within the app - the customer service is absolutely awful, they will waste hours & days asking dumb questions while not even looking into the problem & submit an email back to you with a note - I will wait for your response (to this stupid question) meanwhile they’re doing nothing!!!!
Show more
Personalized, Fun, and Effective Training with Ketsy Santiago on My PT Hub
Training with Ketsy Santiago through My PT Hub has been an amazing experience from start to finish. She truly took the time to understand my needs, my goals, and even my weakest areas so we could work on them effectively. Ketsy was always reachable, checking in on me regularly to make sure I was staying on track and feeling supported. Each workout she created became more challenging over time, but also more fun, which kept me motivated and excited to show up.
One thing I really appreciate is how adaptable she is—Ketsy works with people of all ages and always has a plan tailored specifically to each client’s abilities and goals. She knows exactly how to push you in the right way, while still making sure you feel comfortable and confident.
Using My PT Hub alongside our training made everything even easier. I could quickly see my workout plans, track my progress, and communicate with Ketsy whenever I needed to. The reminders, clear instructions, and video demonstrations in the app kept me consistent and focused.
Overall, I would recommend Ketsy Santiago to absolutely anyone looking for a trainer who is knowledgeable, caring, and results-driven. She’s not just a trainer—she’s a true motivator and partner in your fitness journey.
One thing I really appreciate is how adaptable she is—Ketsy works with people of all ages and always has a plan tailored specifically to each client’s abilities and goals. She knows exactly how to push you in the right way, while still making sure you feel comfortable and confident.
Using My PT Hub alongside our training made everything even easier. I could quickly see my workout plans, track my progress, and communicate with Ketsy whenever I needed to. The reminders, clear instructions, and video demonstrations in the app kept me consistent and focused.
Overall, I would recommend Ketsy Santiago to absolutely anyone looking for a trainer who is knowledgeable, caring, and results-driven. She’s not just a trainer—she’s a true motivator and partner in your fitness journey.
Show more
First time user
Love it. So easy to use, and so valuable
