Doesn’t work properly
There are bugs. You go to pay a bill and ApplePay doesn’t work even though it is an option.
My ER experience
Thank you to the doctors and nurse they put me and my family during this scary time
Trying to charge twice
I paid my bill for visiting my provider but they are refusing for receiving any of my payment. As a proof I have given them my statement and shared my health insurance records but still the past due bill announcement is there. I’m emailing them again and again but either they don’t reply or if they do then they say only one thing that the money couldn’t be traced out . It’s frustrating as someone in there is keen on smooching more money from me or perhaps they want me to pay twice.
From a very frustrating and disappointed patient
From a very frustrating and disappointed patient
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Severe abdominal pain patient
I went in with severe abdominal pain and they tried blaming it on acid reflux disease. I have had my acid reflux disease under control for 30 years using Prilosec. They did nothing to help me. Never go to that hospital
Outstanding
The doctors really listen to their patients here at Rush, they go above and beyond to find the cause of your problem compared to the last hospital that I went to two and a half hours away from Rush in a different town, here at Rush their technologies are better, I’m very happy and proud to be a patient here at this hospital and I really found a doctor that really cares for me.
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Social worker
The social worker was very rude on the phone with me. Telling me my family doesn’t not even care about me. Suijun said said this
Needed the Flu vaccination
Why I am unable to make an appointment via the app for vaccinations? I’m forced to call, be put on hold, get a call back, and then be told that I can only get a vaccination via an appointment? Since you don’t offer walk-ins shouldn’t there be a category of making appointments to be seen by a doctor and also needing to have immunizations administered by a nurse?
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Dependable
Rush has not steered me wrong yet! I always feel as though I’m in great hands!
Labs and progress notes
My lab results have not been showing up like they used to ei. Pulmonary function tests and ultrasounds. Also, progress notes after a doctor visit has not been appearing on the ‘past visit’ area. Also notes left for my doctor go unanswered. There is so much information and different sections to go to it is very cumbersome and useless. It’s all AI and it gets you nowhere with no answers.
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Unstable
Various windows reset or drop mid-progress. During appointment check in the questionnaire may drop and app will refresh the records, or while reviewing records the screen will refresh and the process restart. Same happens on iPhone and iPad.
Heart failure
I had heart failure May 22. I was in the hospital for two weeks. I had excellent care. Got a lot of follow up appointments. So far the crew has been nothing but excellent and patient with. Me.
Not functional
The app doesn’t remember me for even one second if I switch apps or put the phone down and the screen dims.
The assistant can not do anything, but is always there trying to get me to use it.
I can’t book appointments in the app.
The one good thing: it remembers message drafts when it shuts down (which it does at least once per message because I need to check an address or something typically)
The assistant can not do anything, but is always there trying to get me to use it.
I can’t book appointments in the app.
The one good thing: it remembers message drafts when it shuts down (which it does at least once per message because I need to check an address or something typically)
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Can’t help
No, Doctor seems to be able to answer any questions at all you run test but you can’t give me the reason why I’m getting these results. It’s just nothing wrong move on there is something wrong with me and I can’t find a doctor to help me. No doctors care anymore about people’s health or what’s going on when they have no life because of what’s happening to them.
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Rush
Hi,I been with Rush for about four years now since becoming an adult, Honestly I can say I was so afraid because it was a big /Huge change I had to adapt to ,and I wasn’t ready to completely abandon my old lifestyle,like it was an over night routine that just can just happen. But the more I opened up and worked with them yes I can definitely say it was really ,Really ,Really Challenging at Hard Difficult moments,that I thought were impossible to achieve and accomplish. But the more and more they worked together with me and became patient I had encouragement,positive attitudes,a wide range of support systems ,and excellent understanding of staying loyal to my healthy eating commitment lifestyle goals . But I say that to say that I LOVE YALL RUSH UNIVERSITY THANK FOR IT ALL, the Most Challenging,Important,Confident,non so happy or confident days and just sticking with me through it all🥹🥹💕🙈😍
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Not Only the Best Hospital—The Best Doctors
I truly believe that Rush is one of the finest hospitals in America, but what makes Rush exceptional, in my experience, is the extraordinary physicians who provide care there. I can honestly say that I have been blessed with some of the best doctors in the world.
Dr. Folmsbee has been my physician since the days when he was an intern. Over the years, he has consistently demonstrated the qualities I value most in a doctor: knowledge, compassion, attentiveness, and genuine concern for his patients. I have never had an issue with him. He is welcoming, approachable, extremely knowledgeable, and, most importantly, he listens. I have always felt heard and respected in his care, and that means more to me than words can fully express.
Then there is the wonderful Dr. Yoder, who oversees my pulmonary care. I honestly don’t know which adjectives could adequately describe him. Every appointment with him is a genuinely positive experience. He is exceptionally knowledgeable, but he also brings something just as important to the patient-doctor relationship—humanity. He has a wonderful sense of humor, listens carefully and attentively to my concerns, and takes the time to offer thoughtful advice based on what is actually realistic for me.
What I appreciate most about Dr. Yoder is that he never simply tells me, “Do this” or “Do that.” Instead, he talks with me. He asks whether a particular recommendation is feasible for me and takes my circumstances and concerns into consideration. That level of respect, collaboration, and understanding makes me feel like a partner in my own care rather than simply a patient following instructions.
I love and deeply appreciate both of these physicians. Their knowledge and expertise are remarkable, but it is their compassion, their ability to listen, and the genuine respect they show their patients that make them truly exceptional.
Dr. Folmsbee and Dr. Yoder are two of the reasons I can confidently say that Rush is great. They don’t simply provide medical care—they make a meaningful difference in the lives of the people they care for. And for that, I am sincerely grateful.
Dr. Folmsbee has been my physician since the days when he was an intern. Over the years, he has consistently demonstrated the qualities I value most in a doctor: knowledge, compassion, attentiveness, and genuine concern for his patients. I have never had an issue with him. He is welcoming, approachable, extremely knowledgeable, and, most importantly, he listens. I have always felt heard and respected in his care, and that means more to me than words can fully express.
Then there is the wonderful Dr. Yoder, who oversees my pulmonary care. I honestly don’t know which adjectives could adequately describe him. Every appointment with him is a genuinely positive experience. He is exceptionally knowledgeable, but he also brings something just as important to the patient-doctor relationship—humanity. He has a wonderful sense of humor, listens carefully and attentively to my concerns, and takes the time to offer thoughtful advice based on what is actually realistic for me.
What I appreciate most about Dr. Yoder is that he never simply tells me, “Do this” or “Do that.” Instead, he talks with me. He asks whether a particular recommendation is feasible for me and takes my circumstances and concerns into consideration. That level of respect, collaboration, and understanding makes me feel like a partner in my own care rather than simply a patient following instructions.
I love and deeply appreciate both of these physicians. Their knowledge and expertise are remarkable, but it is their compassion, their ability to listen, and the genuine respect they show their patients that make them truly exceptional.
Dr. Folmsbee and Dr. Yoder are two of the reasons I can confidently say that Rush is great. They don’t simply provide medical care—they make a meaningful difference in the lives of the people they care for. And for that, I am sincerely grateful.
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Messages
This app is horrible. I can’t even leave a message for my provider or get a response back. If I try to put a mess in it, it only saves as a draft.
Always a problem
They tell you to do one thing, you go to do that and it’s something else. They have open like automatic, you click on open it’s constantly rerouting me back to update. I am done for today! I do appreciate it after the frustration!
After Care Summary too soon
It’s been twice now that Ive received the After Care Summary while waiting in the waiting room for my visit. It’s odd to read about how I stated I had no fevers and I consented to an injection before that actually happened. I dont know if this is a user mistake by the providers or if Rush MyChart is automatically generating these summaries when a provider opens up visit notes for a patient.
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Great App
Love the new App, so quick easy to navigate
Very good AND Not
There are many excellent uses. Truly helpful once you figure out which things work well, and which ones don’t. Some information is OUTDATED, such as medications listed that had to be stopped because of their side effects. There are Care Team doctors on here that NEED to be removed from my list and can’t be.
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