The app won’t load
I have the the mobile app up to date (no update needed) yet, the app won’t pass the first screen where it says “Welcome to Sprint, Wait until we try to validate you over the Sprint network”
It was taking so long to “verify” that my screen kept going on locked mode, so I turned off my Lock Screen and let it run for the validation and it passed over 25 minutes with the same “Welcome message”
I’ve been having this issue for over two months and after coming here to see if there was an update that I might have missed which could be the reason Not to work properly but nope.. app still showing up to date on my App Store, so as of right now I’m deleting the app and letting you guys know that the app does not work anymore, it used to work good a few years back but as of recently (months) it has not and I won’t recommend it. just use the desktop version, it’ll be faster than the mobile version (as weird as it sounds.. this time around the desktop version will save you time and frustration)
It was taking so long to “verify” that my screen kept going on locked mode, so I turned off my Lock Screen and let it run for the validation and it passed over 25 minutes with the same “Welcome message”
I’ve been having this issue for over two months and after coming here to see if there was an update that I might have missed which could be the reason Not to work properly but nope.. app still showing up to date on my App Store, so as of right now I’m deleting the app and letting you guys know that the app does not work anymore, it used to work good a few years back but as of recently (months) it has not and I won’t recommend it. just use the desktop version, it’ll be faster than the mobile version (as weird as it sounds.. this time around the desktop version will save you time and frustration)
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This app is possibly for you… maybe… IDK🤷🏾♂️
If you’re looking for an app to pay your sprint bill with, then this app is for you! Because that’s literally all it’s good for I constantly have login problems (on their end) and when I have access to early phone upgrades it’s the longest process ever and sometimes it will bug out on you at the last step forcing you to have to repeatedly enter your info over and over again! It’s honestly frustrating to use and frustrating to look at! Sprint is huge company that deals with tech yet they can’t get an app layout correct! Trying to take the old fashioned route and surfing the web isn’t much better due to the comparable lack of ingenuity and care shared between the website and this app! As you can tell I’m obviously not the biggest fan of this app but as a loyal Sprint customer I think this is a big “Wiff” on Sprints behalf and there is definitely room for improvement!
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Easier than having my tooth pulled
When I went to my local T Mobile store to upgrade my tablet, they were not helpful in any way, shape, or form. I was told they had nothing to offer or show me, in tablet devices. They told me to look for other T Mobile stores to see what they “might” have to offer. Other than that , they didn’t suggest where those places might be located , or in any other way, try to direct me in a direction that I might be able to solve my dilemma. So my end though on how T Mobile in Gilroy, Ca., handled my problem, was , I will not go into that store again, will not recommend anyone to go to that store, and would like to think , that I would be compensated for such poor service ( which more than likely will go unanswered), but I have been with Sprint/ T Mobile for so long , I’m all but relegated to remain a customer (a paying customer) until whatever unforeseen event happens ,to end this relationship . To think that going online, and not talking to an actual human being, and solving my problem, by myself has opened my eyes, to the change in society, it’s belief in problem solving, and how so much of a disconnect there is amongst ourselves as a whole. I’m so glad I’m nearing the end of my time here, cause this world is nearing the end of its existence here also. All due to the the disconnect in humans
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App ok, desktop unusable
The app works as it should. it has easy accessibility to your usage and billing data. Let’s you quickly pay your bill if needed and can connect you to customer support easily.
When you use a desktop its much less intuitive. Pages load very slow and the layout is terrible on the main page and inconsistent on others. The entirety of it needs to be updated. For instance, while in checkout, It automatically charges you a $10 overnight shipping charge to the final bill when purchasing a phone, UNLESS you search the phone out again and change the how you want it sent. The next screen prompts a “modify delivery” but has no other option to choose. So what’s the point there. The cart page is not very user friendly oddly enough.
It’s not streamlined and it all has a lawyery-read-the-fine-print vibe to it. Colorful and friendly when shopping, but not when checking out.
When you use a desktop its much less intuitive. Pages load very slow and the layout is terrible on the main page and inconsistent on others. The entirety of it needs to be updated. For instance, while in checkout, It automatically charges you a $10 overnight shipping charge to the final bill when purchasing a phone, UNLESS you search the phone out again and change the how you want it sent. The next screen prompts a “modify delivery” but has no other option to choose. So what’s the point there. The cart page is not very user friendly oddly enough.
It’s not streamlined and it all has a lawyery-read-the-fine-print vibe to it. Colorful and friendly when shopping, but not when checking out.
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Oh please. Mister Sprint Please!!!!!!!
Sorry CSR I have been very unhappy with them since I got started to upgrade by one CSR Rep Because Before the coronavirus our screens were broken I tried to get an appointment at city Avenue Sprint the snot turned around and spoke very nasty like someone of the street all up in how I was hurting her business or bothering her distasteful,disrespectful to me on the phone saying that I can’t get in any time for an appointment well I don’t want to get any coronfrom customers so she be like I called Sprint and complained just these were her exact words were I will explain why I am not getting my phone fixed and then she said my husband and I have a upgrade for new ones so we chose the I phone 11 like I put my faith in to this middle aged woman whom doesn’t know what she is saying Now they are charging us all these fees for the app more than regular amount for our 2 phones but Oh good grief not to mention they were saying that we were not able to get upgraded to new phone’s cause we had cracked screen yad yad yada. Now I have to get things straightened out soon as I can Thaxy
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Amazing
I got the free line promotion and I was excited to buy a phone for that line. The only issues was when I wanted to buy the phone it wouldn’t let me so I decided to call sprint and a guy named Michael help me out. He tried various things to help my issue but he said the only way to get the phone is to go to a sprint store because the system wouldn’t let him however, the issue with that is that I tested positive for COVID 19. Therefore, I could go outside he told to wait till July 2 and that he was going to call me to give an update luckily I was able to buy the iPhone for my mom and I was excited. I mean than you so much especially during these times making it easier to buy item from the site. Thank you Sprint
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Check out
The only problem I sa with the app was at checkout. Somehow I managed to change the color I wanted through the process and I needed to go back and change it. The old app one could just go back by tapping the item, fix it and then come right back to checkout. This app one can’t do that for any mistake. One has to erase all your work and start over. A second thing I saw is on shipping address. I moved several years ago and updated all my addresses. It however did not update on this and I really did not think it would however. I could not type in my new address and have the app save it. When I went back and changed my color I found it had not updated what I had just typed in for my new address.
Little things but Annoying.
Little things but Annoying.
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Service and review
I also have been having a horrible experience with Sprint . I have been a customer since 2005 with 5 phones on my account. We leased the phones for 18 months then after 26 months they tell me I still owe 250 per phone because I didn’t go online and state after the lease that the money I was still being charged was not going towards paying for the phone so in essence the iPhone 7 Plus that I had already paid 1000 plus dollars on . I still owed 750 on them before they were mine.... Really come on that’s bs !!! I finally got it fixed when I had to get a attorney involved. Never had a problem with sprint up until this point. But the employees are terrible they don’t have a clue about customer service. I must say in the end it worked out but I understand your frustration. Hope Sprint takes these reviews and does some serious cleaning house.... or employee training!
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No!
If I could give it negative stars I would. I leased 4 phones from sprint... one of them came out defective. I had to pay for a new phone AGAIN! And they didn’t even refund me back my money completely. I had the service no more than 15 days because the service was just so terrible! I would disconnect from the WiFi of my home and it wouldn’t let listen to music or do anything. My iPhone messages were coming out green and not even sending. I decided to deactivate the lines and return the phones. Sprint made me drive all the way to the place where I bought them(3 hours away from where I live!!) just to return them. I get to the corporate store by brickyard in Chicago and they won’t let me return them or cancel my line without having the headphones and chargers. I went to another sprint store nearby and they gladly took them. They told me to call customer support to cancel the lines and customer support told me to tell the sprint store to cancel the lines. It was very frustrating. I ended up FINALLY being able to cancel the lines and return the phones. I paid 944 dollars to start the service and for the phones. I got back 300 dollars. TERRIBLE! Don’t get Sprint!!! They will do everything in their hands to not let you deactivate your account!!!!
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Sprint app has come a LONG WAY
I had an Apple iPhone 6S & went to upgrade my phone using the Sprint app about a year and a half ago and there was no option to switch to anything but Apple, which made me very unhappy. I don’t like going to the Sprint store because the associates are snarky and rude. When I went to upgrade today, the Sprint app has increased their functionality one hundred fold. Not only was I was able to look for different phone brands, I was able to sort lowest monthly payment to high, which is great. Now a minor inconvenience was, when u click on a phone for more details and then go back to the list, it automatically puts the sort back to the ‘Featured’ which was not fun having to update back to lowest monthly payment. It was a fast, overall process to upgrade this time around and I am surprised that Sprint was able to enhance the app this much. Good job, Sprint.
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Cell phone service
I don’t know how to rate them they don’t follow up on information concerning your bill or account..also they don’t respect customers request nor conversations!! I don’t think that all representatives have the same information to give or tell customers, nor do they take down the proper information to put in the system or give to the next rep.. I think that big companies don’t respect the knowledge of the customers nor do they listen half the time when we are talking to them!!!! I have about three or four reps. that I’ve been talking to for the last three months to no results that only made my bill increase for lack of communication and improper information.... I will be reporting you all to the proper authority unless we solve this matter immediately. Someone needs more training or your representative are not doing a proper or well enough job to be dealing with peoples account and livelihood for this much confusion!! Hope to hear something soon not later. Suppose to get a call back today, we’ll see!
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Worst Phone Company Out There
I put $400 down on a new iPhone 6s in 2016 when i began a new service with Sprint. This was aside from the other fees to begin service. As I paid off the phone, I never received a notification that I had completed paying my phone off. I come to find out in 2019 I was still getting charged for a lease after overpaying about $400 on this phone over the years. Because I didn’t call in or specify that I wanted to “own” the phone...they assumed I wanted to keep paying for a lease...which just blows my mind. Who in the right mind would put a down payment of $400 just so they could keep paying more on top of that later. (This was the explanation of the customer service rep) Anyways, upon asking for a refund they were unhelpful and I got hung up on a total of 5 times while being pretty chill about it all. I suspect sprint customer service knows the problem exists and their trained to avoid it. Another friend has gone through this same thing with Sprint. Needless to say I have Verizon now...it’s better service....I have a way better phone....and I’m paying $4 less a month. I’ll never be back sprint. Thanks for making my choice easy.
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App works great, their network though is garbage
App works well enough, the sprint network is utter garbage, a brand new iPhone 11 and barely any service in a major city (Portland) it used to be halfway decent until October...then boom if I ain’t on WiFi I pretty much have a $1000 paper weight, the chat feature within the app is nice if you like vague, and canned responses, and constantly being “handed off” to another rep or tech, just to be constantly disconnected, or fed “our techs are working hard on the problem” with no resolution date or timetable of any fix to the network issue. It’s pretty bad when druggies on government issued Obama phones have better network connectivity. Than someone who pays almost $200 a month for a shoddy service....save your money go to Verizon
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Worst service I have EVER had, hands down
My experience with Sprint has been one disappointment after another. My service is absolutely terrible, I can’t even get a signal at my work, on the road to work, and if I head into Chicago, forget about it. I went several times to the sprint store, and they offered me some booster box that looked like a window air conditioner and said that I could connect to that while at work to make my signal better.....great, but what about everywhere else?
The employees at the store I went to promised that I would be reimbursed for changing from Verizon (worst decision ever if I have made that perfectly clear already), I wasn’t reimbursed at all. They promised two tickets from ticket master as part of the sign up promo, never got them. Best thing ever, they told me that yes, Verizon was a lot more expensive and that’s why you get better service. Sadly, that only aggravated me more. I would gladly pay their expensive cost for a phone that is actually reliable.
When they did that 100% satisfaction guarantee, I called to see if I could get out of my contract because of all the issues I have been having, and they said no, it was only for new customers.
Please heed my warning!!!! I won’t say who to go with, but certainly do you research better than I did. An old saying comes to mind about this whole situation, YOU GET WHAT YOU PAY FOR!
The employees at the store I went to promised that I would be reimbursed for changing from Verizon (worst decision ever if I have made that perfectly clear already), I wasn’t reimbursed at all. They promised two tickets from ticket master as part of the sign up promo, never got them. Best thing ever, they told me that yes, Verizon was a lot more expensive and that’s why you get better service. Sadly, that only aggravated me more. I would gladly pay their expensive cost for a phone that is actually reliable.
When they did that 100% satisfaction guarantee, I called to see if I could get out of my contract because of all the issues I have been having, and they said no, it was only for new customers.
Please heed my warning!!!! I won’t say who to go with, but certainly do you research better than I did. An old saying comes to mind about this whole situation, YOU GET WHAT YOU PAY FOR!
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Pretty user friendly app and acceptable service
It’s far from perfect but I switched over after being with AT&T for over a decade. AT&T seemed to have a small (to the point of being negligible) advantage when it comes to signal strength but it’s barely noticeable. For the better price and the exceedingly better customer care, my only regret is that I didn’t ditch AT&T way way sooner. AT&T is a thoroughly crooked company that ashamedly lies to and steals from its customers.
So, comparing the experience between my current service from Sprint and my past experiences dealing with AT&T (like the way they format their billing statements statements to be practically impossible to decipher) has given me an appreciation for Sprints superior customer care and less aggressive practice of adding fraudulent fees on top of whatever the agreed upon monthly service plan was supposed to be.
So, comparing the experience between my current service from Sprint and my past experiences dealing with AT&T (like the way they format their billing statements statements to be practically impossible to decipher) has given me an appreciation for Sprints superior customer care and less aggressive practice of adding fraudulent fees on top of whatever the agreed upon monthly service plan was supposed to be.
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Horrible on all fronts!!!!
I will not take too much more of my time to waste with sprint. However, I will make it known that Sprint has DEPLORABLE customer service, they are shameless thieves, and to top it off they have horrible connection (dropped calls, loses data on a regular, and more!!!).
I signed up with sprint in June of this month and that has been the BIGGEST mistake. They charged me from May- June for an ENTIRE month of service that I didn’t even have! Now everytime I call to ask why I was charge for a month I didn’t have I get the runaround, I hear it will be escalated or just some BS while I wait HOURS on the line for people to try to come up with an answer. This was also IN STORE. NO ONE CAN GIVE AN ANSWER AS TO WHY I WAS CHARGED FOR A MONTH WHEN I WAS NOT A PART OF Sprint AND THEY WILL NOT RETURN MY MONEY!!
You guys said guaranteed or you get your money back?? WELL I WANT MY MONEY BACK!! Take back your crap phone and crap service and I will gladly get my money back and move the hell on!
I signed up with sprint in June of this month and that has been the BIGGEST mistake. They charged me from May- June for an ENTIRE month of service that I didn’t even have! Now everytime I call to ask why I was charge for a month I didn’t have I get the runaround, I hear it will be escalated or just some BS while I wait HOURS on the line for people to try to come up with an answer. This was also IN STORE. NO ONE CAN GIVE AN ANSWER AS TO WHY I WAS CHARGED FOR A MONTH WHEN I WAS NOT A PART OF Sprint AND THEY WILL NOT RETURN MY MONEY!!
You guys said guaranteed or you get your money back?? WELL I WANT MY MONEY BACK!! Take back your crap phone and crap service and I will gladly get my money back and move the hell on!
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They rip people off
I drive a long distance to work and most of the way I get little to no service. I switch from Verizon to Sprint because I was promised better service and better price and I realized on my first bill that I made a grave mistake. Not only the service was bad but I found out about the hidden fees. Almost 3 three years later I decided to cancel my account and I found out that I had to still pay for my phone if I wanted to keep it because what I as initially promised, was that I would pay for my phone for two years and it was mine. Almost two months after my cancelation they are still changing (full price for two line) because because canceling my line is not enough, I have to call to cancel my automatic payment as well. Reading all the review here, I realized that I’m not the only one. Too bad I can’t give negative stars!! Costumer service acts like you are a idiot and don’t know anything “because I’m the expert about your bill, let me tell you why you are wrong” (this is what they told me).
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Worst service and company ever
As a 20 year plus customer who has spent 6 k a year with this company I am completely disgusted with everything about sprint. When you call you get transferred around and spend 2 hours minimum on the phone listening to how they will fix things but fail to do so. I have not had good audio service on any of our lines this entire year and have not only complained, hours on the phone, in store, even another brand new phone and being sent to the apple store an hour away. Sprint store told me they don’t know how to work with apple phones. This was the repair store. The service quality is horrible in fort Myers everywhere. I have done all they asked and it took 6 months to finally get their magic box. I have been lied to by their employees and they never follow up as promised. My phone cuts out and my family can only hear every other word. This company is a joke and I was promised a big discount on my very high bill and not one penny removed. WE ARE LEAVING THIS JOKE OF A COMPANY!!!!!
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Sprint is the best
I tried all of Sprints competitors before I became a Sprint customer. This review is for the Hooper Ave., Toms River, NJ store. I have never had any problems with Sprint. I never had to return anything I bought there and the price is right. Their store manager and sales people are friendly and they will go out of their way to help you. They have the same people working there 4 years ago when I first walked into that store. They only sell phones, tablets, speakers, and accessories. They don't sell home security or whatever else their competitors are selling. And Sprint has great sales at different times. I have no problem with wi-fi or cellular and no dropped calls. Thank you Sprint for your great service and being honest with me when I wasn't sure what to buy. Keep up the great work and do not change, please keep it just a phone store.
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Okay only in USA
I travel outside the USA a great deal. The mobile app and website both are fine if you are in the US. However, despite paying for Sprint Open World, there was absolutely NO WAY to receive help from Sprint outside the country. When I tried to pay bill recently while traveling, neither the app nor the website were available. The app said I was not an authorized user and the website said it was not authorized for use on that server. If you are going to offer what you call international service, you need to make sure you have a way for customers to contact Sprint when they are abroad. YOUR texts asking for payment came through fine (you charged for them!), but when in desperation I tried to text Sprint—even to call customer service, your customer help was completely unavailable. It was frustrating enough for me to think about seeing if another carrier has better international support, despite my being with Sprint a long time. Very disappointing.
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