The app won’t load
I have the the mobile app up to date (no update needed) yet, the app won’t pass the first screen where it says “Welcome to Sprint, Wait until we try to validate you over the Sprint network”
It was taking so long to “verify” that my screen kept going on locked mode, so I turned off my Lock Screen and let it run for the validation and it passed over 25 minutes with the same “Welcome message”
I’ve been having this issue for over two months and after coming here to see if there was an update that I might have missed which could be the reason Not to work properly but nope.. app still showing up to date on my App Store, so as of right now I’m deleting the app and letting you guys know that the app does not work anymore, it used to work good a few years back but as of recently (months) it has not and I won’t recommend it. just use the desktop version, it’ll be faster than the mobile version (as weird as it sounds.. this time around the desktop version will save you time and frustration)
It was taking so long to “verify” that my screen kept going on locked mode, so I turned off my Lock Screen and let it run for the validation and it passed over 25 minutes with the same “Welcome message”
I’ve been having this issue for over two months and after coming here to see if there was an update that I might have missed which could be the reason Not to work properly but nope.. app still showing up to date on my App Store, so as of right now I’m deleting the app and letting you guys know that the app does not work anymore, it used to work good a few years back but as of recently (months) it has not and I won’t recommend it. just use the desktop version, it’ll be faster than the mobile version (as weird as it sounds.. this time around the desktop version will save you time and frustration)
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This app is possibly for you… maybe… IDK🤷🏾♂️
If you’re looking for an app to pay your sprint bill with, then this app is for you! Because that’s literally all it’s good for I constantly have login problems (on their end) and when I have access to early phone upgrades it’s the longest process ever and sometimes it will bug out on you at the last step forcing you to have to repeatedly enter your info over and over again! It’s honestly frustrating to use and frustrating to look at! Sprint is huge company that deals with tech yet they can’t get an app layout correct! Trying to take the old fashioned route and surfing the web isn’t much better due to the comparable lack of ingenuity and care shared between the website and this app! As you can tell I’m obviously not the biggest fan of this app but as a loyal Sprint customer I think this is a big “Wiff” on Sprints behalf and there is definitely room for improvement!
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Easier than having my tooth pulled
When I went to my local T Mobile store to upgrade my tablet, they were not helpful in any way, shape, or form. I was told they had nothing to offer or show me, in tablet devices. They told me to look for other T Mobile stores to see what they “might” have to offer. Other than that , they didn’t suggest where those places might be located , or in any other way, try to direct me in a direction that I might be able to solve my dilemma. So my end though on how T Mobile in Gilroy, Ca., handled my problem, was , I will not go into that store again, will not recommend anyone to go to that store, and would like to think , that I would be compensated for such poor service ( which more than likely will go unanswered), but I have been with Sprint/ T Mobile for so long , I’m all but relegated to remain a customer (a paying customer) until whatever unforeseen event happens ,to end this relationship . To think that going online, and not talking to an actual human being, and solving my problem, by myself has opened my eyes, to the change in society, it’s belief in problem solving, and how so much of a disconnect there is amongst ourselves as a whole. I’m so glad I’m nearing the end of my time here, cause this world is nearing the end of its existence here also. All due to the the disconnect in humans
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App ok, desktop unusable
The app works as it should. it has easy accessibility to your usage and billing data. Let’s you quickly pay your bill if needed and can connect you to customer support easily.
When you use a desktop its much less intuitive. Pages load very slow and the layout is terrible on the main page and inconsistent on others. The entirety of it needs to be updated. For instance, while in checkout, It automatically charges you a $10 overnight shipping charge to the final bill when purchasing a phone, UNLESS you search the phone out again and change the how you want it sent. The next screen prompts a “modify delivery” but has no other option to choose. So what’s the point there. The cart page is not very user friendly oddly enough.
It’s not streamlined and it all has a lawyery-read-the-fine-print vibe to it. Colorful and friendly when shopping, but not when checking out.
When you use a desktop its much less intuitive. Pages load very slow and the layout is terrible on the main page and inconsistent on others. The entirety of it needs to be updated. For instance, while in checkout, It automatically charges you a $10 overnight shipping charge to the final bill when purchasing a phone, UNLESS you search the phone out again and change the how you want it sent. The next screen prompts a “modify delivery” but has no other option to choose. So what’s the point there. The cart page is not very user friendly oddly enough.
It’s not streamlined and it all has a lawyery-read-the-fine-print vibe to it. Colorful and friendly when shopping, but not when checking out.
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Oh please. Mister Sprint Please!!!!!!!
Sorry CSR I have been very unhappy with them since I got started to upgrade by one CSR Rep Because Before the coronavirus our screens were broken I tried to get an appointment at city Avenue Sprint the snot turned around and spoke very nasty like someone of the street all up in how I was hurting her business or bothering her distasteful,disrespectful to me on the phone saying that I can’t get in any time for an appointment well I don’t want to get any coronfrom customers so she be like I called Sprint and complained just these were her exact words were I will explain why I am not getting my phone fixed and then she said my husband and I have a upgrade for new ones so we chose the I phone 11 like I put my faith in to this middle aged woman whom doesn’t know what she is saying Now they are charging us all these fees for the app more than regular amount for our 2 phones but Oh good grief not to mention they were saying that we were not able to get upgraded to new phone’s cause we had cracked screen yad yad yada. Now I have to get things straightened out soon as I can Thaxy
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