Boost customer of 8 yes
I have been a boost customer for over eight years I started on A $50 unlimited plan and then upgraded to the iPhone SE in which they told me I had to go up to the $60 unlimited plan because they were switching to 5G network but I have never received 5G service ever I have also learned that the actual unlimited plan itself is a gimmick because you don’t actually have unlimited data they use the word high speed data and Limit that amount which would be OK if I could use regular services after my high-speed data runs out. Once your high-speed data runs out you are no longer able to use GPS, Siri, and are barely able to get on the Internet I called Costumer Service to try to find out how I could get on a plan with more high-speed data and was eventually hung up on after being told I would have to buy a data pack would you get some very expensive! It would seem like after being a customer for so long he would get some type of better treatment but I guess not and Cearley Armando Brown boost customer of eight years
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Boost Up Program Interception by 3rd Party
Be aware everyone of scammers! I know what to look for and how to avoid but some how my phone call to boost mobile to unlock my paid off iPhone so I can “Boost Up” was intercepted mid-call by a 3rd party claiming that “Boost Up Program just expired but luckily for me they have a 3rd party that has the same promotional services” I was looking at the current boost up webpage copyright for 2023 while on the phone so I immediately called her out saying “this is false advertisement if what your telling me is correct “ as I read the website details but then I hear a “click, brrrd welcome to boost mobile, for espanol press 1” automated services! She hung up and forwarded me back to the actual boost mobile line…. I’m not very happy with boost mobile in general it’s such a hassle every time to upgrade or with them sending me “bad” SIM cards.. I’ve been trying for a week to buy a phone!
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Worse customer service ever!
To begin with, I would like to get someone I could understand and someone who talk louder. I was on the phone half the day trying to get a new payment method and it kept declining my card. It was not my card. It was customer service. The problem was they never put my new address in when I called it in. I figured that out today and was finally able to get a card in I asked for a customer service rep, and the girl came back like 10 minutes later and pretended like she was her, then when I wanted her supervisor, she said she couldn’t transfer me and that a supervisor had up to 72 hours to call me back. Why did she transfer me to herself and pretend to be a supervisor but she couldn’t send me to her supervisor? I can tell you why because they live through their teeth they need to re-train them and get some English speaking people in there. 17 years I’ve been with the company and it just gets worse and worse as for the phone service it so it is good.
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No excuse for poor service
What a way to waste my time I couldn't believe the poor quality service I received from this app.. to call customer service is a joke . All I wanted was my account number to change company because of the awful quality of service and I got bombarded by idiotic advertising embedded in the phone call I can truly say I hate the way this company operates . I downloaded the app and it was a waste of space on my phone and could not provide me with my account number . They make you talk to somebody who is over seas somewhere else and dosent understand me and was no help at all on the contrary I got punished and put on hold multiple times and I am currently on hold as i typed this review I would give them a -0 if I could
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Manager Complaint
I talked to a representative named Victor and explained that 2 of the members on my family plan are in Florida without power and cell towers and what little reception they do have is rare to speak with them. I ask if there was anything Boost Mobile could do being a member with Boost Mobile for 11+ years and I never missed a payment and the one time I ask if there is any exceptions that can be made Victor said no it expired and I asked if they can help at all with making a partial payment and again was told no. I don’t know how low that customer service could be to be told no when I have been a member this long. I ended up having to pay the full phone bill even the 2 lines for the people I’m Florida and the rep showed no compassion or empathy for me at all. Said nothing could be done and no manager could do anything. I am telling everyone and posting this on all my social media platforms which all have a huge following about how Boost Mobile treats customers after they’ve used their service for over 11 years. Worst experience ever and now I’m considering changing cell phone providers.😡
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