Boost customer of 8 yes
I have been a boost customer for over eight years I started on A $50 unlimited plan and then upgraded to the iPhone SE in which they told me I had to go up to the $60 unlimited plan because they were switching to 5G network but I have never received 5G service ever I have also learned that the actual unlimited plan itself is a gimmick because you don’t actually have unlimited data they use the word high speed data and Limit that amount which would be OK if I could use regular services after my high-speed data runs out. Once your high-speed data runs out you are no longer able to use GPS, Siri, and are barely able to get on the Internet I called Costumer Service to try to find out how I could get on a plan with more high-speed data and was eventually hung up on after being told I would have to buy a data pack would you get some very expensive! It would seem like after being a customer for so long he would get some type of better treatment but I guess not and Cearley Armando Brown boost customer of eight years
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Boost Up Program Interception by 3rd Party
Be aware everyone of scammers! I know what to look for and how to avoid but some how my phone call to boost mobile to unlock my paid off iPhone so I can “Boost Up” was intercepted mid-call by a 3rd party claiming that “Boost Up Program just expired but luckily for me they have a 3rd party that has the same promotional services” I was looking at the current boost up webpage copyright for 2023 while on the phone so I immediately called her out saying “this is false advertisement if what your telling me is correct “ as I read the website details but then I hear a “click, brrrd welcome to boost mobile, for espanol press 1” automated services! She hung up and forwarded me back to the actual boost mobile line…. I’m not very happy with boost mobile in general it’s such a hassle every time to upgrade or with them sending me “bad” SIM cards.. I’ve been trying for a week to buy a phone!
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Worse customer service ever!
To begin with, I would like to get someone I could understand and someone who talk louder. I was on the phone half the day trying to get a new payment method and it kept declining my card. It was not my card. It was customer service. The problem was they never put my new address in when I called it in. I figured that out today and was finally able to get a card in I asked for a customer service rep, and the girl came back like 10 minutes later and pretended like she was her, then when I wanted her supervisor, she said she couldn’t transfer me and that a supervisor had up to 72 hours to call me back. Why did she transfer me to herself and pretend to be a supervisor but she couldn’t send me to her supervisor? I can tell you why because they live through their teeth they need to re-train them and get some English speaking people in there. 17 years I’ve been with the company and it just gets worse and worse as for the phone service it so it is good.
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No excuse for poor service
What a way to waste my time I couldn't believe the poor quality service I received from this app.. to call customer service is a joke . All I wanted was my account number to change company because of the awful quality of service and I got bombarded by idiotic advertising embedded in the phone call I can truly say I hate the way this company operates . I downloaded the app and it was a waste of space on my phone and could not provide me with my account number . They make you talk to somebody who is over seas somewhere else and dosent understand me and was no help at all on the contrary I got punished and put on hold multiple times and I am currently on hold as i typed this review I would give them a -0 if I could
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Manager Complaint
I talked to a representative named Victor and explained that 2 of the members on my family plan are in Florida without power and cell towers and what little reception they do have is rare to speak with them. I ask if there was anything Boost Mobile could do being a member with Boost Mobile for 11+ years and I never missed a payment and the one time I ask if there is any exceptions that can be made Victor said no it expired and I asked if they can help at all with making a partial payment and again was told no. I don’t know how low that customer service could be to be told no when I have been a member this long. I ended up having to pay the full phone bill even the 2 lines for the people I’m Florida and the rep showed no compassion or empathy for me at all. Said nothing could be done and no manager could do anything. I am telling everyone and posting this on all my social media platforms which all have a huge following about how Boost Mobile treats customers after they’ve used their service for over 11 years. Worst experience ever and now I’m considering changing cell phone providers.😡
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Set Due Dates
I love the service I get ,but it seems that other than dropping service then picking back up later ( risking losing your number) is the only way to change my payment date. I’m currently coming due around the end of the month and want to change it to the first week of the month. Tried making a PARTIAL payment like an agent suggested, but that didn’t work and I had to pay the full months balance to get service back on. Overall service is great, but this lil detail forced me to drop from the 50$ plan to the 35$ plan. If I can get service set to the time I want, I’ll go back to the 50$ plan.
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Future E-SIM Support ?
Been with Boost all my life (don’t know if that’s a good thing or bad). The times are changing now.. iPhone 14s are around the corner & they’re coming out as E-Sim’s (digital sim cards). As of right now you guys don’t support E-Sims🙃.. If you want to keep me as a loyal customer of 20+ years I suggest you get with the program Boost Mobile! Because I’ve already pre-ordered the iPhone 14 Pro Max & I’ll use it with or without your service😬
Sidenote: When paying your bill or viewing other plan options, why do you force out of the app & into the safari browser? I thought the point of the app was for users to do everything IN THE APP🫤
(my reasoning for giving 3 stars)
Sidenote: When paying your bill or viewing other plan options, why do you force out of the app & into the safari browser? I thought the point of the app was for users to do everything IN THE APP🫤
(my reasoning for giving 3 stars)
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Disappointing
I’ve been with this company since 2006 I go way back from when you had the walkie-talkie phones I started out with sprint but when boost came along with the walkie-talkies I went to them
I have paid my bill on time every month no problem never been shut down I just purchased a new phone that I’ve had problems with from day one the first problem was I wanted a iPhone 12 that was purple I got I phoneI 11 red I’ve had so many problems with this phone and no one was willing to help me resolve it I want to go somewhere else I know you don’t care but you ask for my review but I’m scared I might get treated worse off than what I already feel as though I am the representative I talked to was very intimidating to me I could go on about a lot of things that happened within the time I purchased my phone but I want thanks anyway for your service from a 62 yr old that feels intimidated
I have paid my bill on time every month no problem never been shut down I just purchased a new phone that I’ve had problems with from day one the first problem was I wanted a iPhone 12 that was purple I got I phoneI 11 red I’ve had so many problems with this phone and no one was willing to help me resolve it I want to go somewhere else I know you don’t care but you ask for my review but I’m scared I might get treated worse off than what I already feel as though I am the representative I talked to was very intimidating to me I could go on about a lot of things that happened within the time I purchased my phone but I want thanks anyway for your service from a 62 yr old that feels intimidated
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Boost Service
I purchased a phone from Boost mobile in April of 2020. All was well , in Nov of 2021 I received a new SIM card and was told that I had to replace my SIM card in order for my phone to be compatible with the new 5G network. I put the new SIM card in and my phone has been dropping calls every since, I have called Boost every month several times a month and my calls are still dropping, a supervisor informed me that my phone might not be compatible with the new network, I need to upgrade my phone, I don’t know about you I can’t afford to purchase a new phone that I just purchased because you told me my phone would not work anymore after January if I don’t change my SIM card which was working just fine before the change. I have been a member of Boost mobile since 2009 and have never had a problem, I don’t think should be acceptable, They have no problem receiving my payment every month, my service should be forthcoming like my payments, I shouldn’t have to purchase a new phone that should still be in working order, I have been a loyal customer and I should be eligible for a new phone considering my phone was working just fine before you asked me to change my SIM card.
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One problem has been fixed in years
This app, for the most part, works as intended. I am able to add funds to my account so that they can take out the appropriate amount each month, which is great. But the one thing I am unable to do, which hasn’t been fixed in years, is that I am unable to make advanced payments. Whenever I do attempt to make one it says it can’t do the technical issues and I should try again later, but it never happens. Every month I am fearful that it won’t take out the amount and my service will end, and my shrinking bill will go back up to its original amount. It doesn’t help that I get texts/notifications warning me to pay my bill. When I switched to the new iPhone I was hoping this issue would have been fixed, but it wasn’t. While this is not a major issue, making an advanced payment would give me a peace of mind.
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You guys are “FRAUDS”
You signed me up into a program without telling me. I feel that though I was scammed by a retailers. I should have known when his sales rep told me that I can get a phone for $300 and I would not have to pay a phone bill for a whole year. But the kicker was that I could not use my credit or debit card it was cash only. Thinking back you so much credit or debit card would’ve left a paper trail and there’s something you guys didn’t want. You have no right to sign someone up in a program and then you didn’t even tell me the dues and don’ts. It was no contract just so there was no fine print. I will not accept what you guys have done to me so I will not go away quietly I’m going to call every and anyone with boost mobile so that they can rectify the situation I’m not going away and since you’re tired my service is all I paid your two months I mean twice and by time I finish with y’all I want my money back good day
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Jr Soli
Its got its good and it wrong’s, but the good out ways it’s wrong’s.!! One of the good’s is that the coverage area. And one of its wrong’s is after there been a 6 months being they don’t give you a grase to up to five days to be paid . And still be able to call out, because the time right now the inserting with what going on in the world people need to communicate and with everything changing. We need a little time. My mouth needs feeding but I need to speak up, We herd it (( SAID A CLOSED MOUTH DOSES NOT GET FEED )). So it true But it seems to me that we don’t lessen! Jr Soli and I will give a referral to everyone get BOOST IT A GOOD BUY AND A GRATE SERVICE!!
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Not Kool
I am unable to text while on the phone. Other than. That it’s okay. Wait, also, traveling, I may lose service. You turned my phone off after I made a payment. I added a feature after payment and the computer stated I will pay $7 extra on my next bill. Yet, although I was current minus the new feature, you turned my service off within 2 days. Not Kool!😔
Okay, its a new day since I wrote the comment above. When I apparently used all my data for the hotspot it messed up my phone use. I was unable to log into My Boost. That was annoying. I wanted to chat to see if I could buy more services or something. It is okay because apparently you do not value your long term customers. Today you should be unlocking my fully paid phone. We dont have to know what will be next. Peace and Blessings!
Okay, its a new day since I wrote the comment above. When I apparently used all my data for the hotspot it messed up my phone use. I was unable to log into My Boost. That was annoying. I wanted to chat to see if I could buy more services or something. It is okay because apparently you do not value your long term customers. Today you should be unlocking my fully paid phone. We dont have to know what will be next. Peace and Blessings!
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Don’t ever buy a cell phone device from Boost mobile
I bought an iPhone 12 max Pro through them over a year ago and, at the time, they said I can get it unlocked after a year of service with them. So now I want to use it to travel and asked to get it unlocked. Spent $25 at the store and the next day got a notice that it can’t be unlocked. Spent 2 hours on the phone and now they are saying it can only be unlocked domestically. Don’t buy it from them. Go online and get it unlocked from the beginning. I was defrauded and it doesn’t make me happy to have this hunk of junk that I can’t use when I travel. The unlocked phones through the apple store directly or from brandsmart USA are even cheaper anyways.
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Bad service!
I was waiting to post this but this should had been posted wayyyyy sooner.
Boost reps sent putting on my service AFTER I paid my bill and receive the text saying I paid. The rep and supervisor refused to turn my service on and in the same tone, accuse me of lying and saying I could had made that text🤡.
Not only that, but I ended up going to an emergency room that day (how ironic) and I could not call anyone. I had to use the hospital WiFi to reach my family, then I used it to reach a rep who saw my payment and saw what the issue was and addressed and helped. But all in all that was a horrible experience and to be still with them 😫🤦🏾♀️
But……
The ceo replied back to my message (after I harassed every other ceo in different countries 🤦🏾♀️but I ain’t know who I was forwarding my message to boost terms and conditions is in the grey area. Funny, when they reached back out to me they knew that couldn’t have happened in their countries 😂😂😂😂they was like this sounds like it happened in America 🤞🏾😞
But the ceo or whoever he was offer 15 dollars on my next bill pay, to apologize for their inconvenience. All in all these companies are frauds and it’s just sad, they only care about entertainment and nothing else and that’s just what it is, this too shall pass and this company will be bought out or sold based off that, imagine what other people experienced from them. God will fight all my battles ❤️
🤡
Boost reps sent putting on my service AFTER I paid my bill and receive the text saying I paid. The rep and supervisor refused to turn my service on and in the same tone, accuse me of lying and saying I could had made that text🤡.
Not only that, but I ended up going to an emergency room that day (how ironic) and I could not call anyone. I had to use the hospital WiFi to reach my family, then I used it to reach a rep who saw my payment and saw what the issue was and addressed and helped. But all in all that was a horrible experience and to be still with them 😫🤦🏾♀️
But……
The ceo replied back to my message (after I harassed every other ceo in different countries 🤦🏾♀️but I ain’t know who I was forwarding my message to boost terms and conditions is in the grey area. Funny, when they reached back out to me they knew that couldn’t have happened in their countries 😂😂😂😂they was like this sounds like it happened in America 🤞🏾😞
But the ceo or whoever he was offer 15 dollars on my next bill pay, to apologize for their inconvenience. All in all these companies are frauds and it’s just sad, they only care about entertainment and nothing else and that’s just what it is, this too shall pass and this company will be bought out or sold based off that, imagine what other people experienced from them. God will fight all my battles ❤️
🤡
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I Used to Love Boost But….
I’ve been a customer with boost since US Cellular traded me off like a football. I never liked T-Mobile. Ever!! After the Boost T-Mobile “merger” I was treated like a snotty nosed stepchild. My service has become less than adequate since Boost sold me out to T-Mobile. Currently I get so many scammer calls a day it’s ridiculous. The reception is so bad now, when I do get a call from actual family or friends I hear them clearly but they can’t hear me. I used to recommend Boost to family and friends but the service speaks for itself when they can barely hear me. I used to recommend Boost to everyone but I’m currently looking for my family and friends to give me some referrals. Boost dropped the ball
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Satisfied Customer!
I have had different contract, cell phone service, and by far this is the best service which is pre-paid that I have ever seen which can out perform any contract I’ve ever had. Also with good quality phones and you can get a iPhone 11 with no credit. Never any problems with connectivity or service areas. My wife has a contract phone and pays almost double per month. Call me a hater or whatever you like but boost Mobile is the best thing that ever happened to Mobile devices. Please Save Your Money!
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Worst service with the attitude and crappy app ever
First, this app really bad. Every time try to contact agent thru chat, it drops before even type the message, it takes me more than a dozen signing in to ask one question via chat. Second, so I ended up calling agent directly, complain about lousy service (data not be available, when it should be plenty)they agree to credit $10 for the inconvenience, but only credit a half of it, so I complained again about the credit, the supervisors was very rude with the attitude, although he agree to credit the remaining half, their way to credit back the customer is do strict that it gave me further inconvenience to just to use the credit towards the billing was the extra huddle they put me through. I was with virgin mobile for 10 years, now that boost took over, I’ve been having nothing but bad experiences with their service since. I’m so done with them.
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17 years
In 1997 I bought my first cell phone it was a green Nokia flip phone w/ fake plastic antenna. Back then there wasn’t many carriers to choose from so I had sprint. They were not very good for about 5-6 years. I’ve been w/ boost now going on 17 years! I still have the same phone number from 1997 and I only pay $50 a month for unlimited talk and text. I get 2gb a month of data and I pay additional 10 bucks for 2 extra gbs and it’s so worth it! I have cell phone reception in areas most Verizon and at&t customers don’t. Boost mobile is the jam!
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Tired of it
Honestly, the pay-as-you-go plan is a heaven-sent for people who are not financially responsible. It was for me 8 years ago when I first got it, I'm almost into my thirties and a lot of things have changed for me but a few things have changed for boost mobile, the merger with sprint and the payment plans for more up to date phones/technology. All wonderful things. The one thing that hasn't changed and honestly my biggest complaint is the coverage. It's gotten so bad that once my plan is over I'll be switching phone carriers. I pay 80$ a month for a good phone with poor coverage. So if you live in the cities or somewhere that isn't in a small town like myself, then maybe boost mobile is for you. As for right now in my life, not so much.
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