SLOW
I cannot express how frustrating this app is. Every month when I renew my plan I run into the same problem. SLOW. It takes 5-8 minutes, if not MORE, to log into my account. There’s always a new update where they take you through hurdles just to pay. They try to add more to your plan. NO THANK YOU. It shouldn’t be this slow and complicated to log into an app to refill your plan.
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sucks
sucks
Could be better
Unfortunately after seven years I have to switch to a different provider. I kept having to call and reset my service, it would not let me make or receive calls or texts I finally had enough,an have to change my service provider. The app is terrible and not user friendly, it has allot of pop ups that you constantly have to close out of. The service you pay for seems to stop working days before you got to refill your plan, even though you pay for unlimited they limit the usage.
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Needs work
Wish the app worked like the screenshot show because it’s all blank and doesn’t load.
Slow af
The app needs work
Doesn’t work
None of the features actually work, how did Apple even let this become an app?
Terrible app
I never can sign in and using correct credentials.
long time customer
I know yall have made a fortune and this is year 2026. please for the love of anything, make a working app thats isnt glitchy and log in redundant. I can never access my rewards easily. Or any tab other than payment for that matter. step up.
Issue with app
Lately the app has not been allowing access to my account. I would put in my password (which is correct) and just sit and load with no progress. I have deleted the app to see if that would fix the issue and now it’s not working at all.
I like it
Great benifits
Smooth operator
It seems to be less wonky and runs smoother. It was a hassle before. Was having to sign in here,sign in there. By the time it took to pay a bill I was able to drink 3 mtn dews. Now I can barely drink 1! Quick and easy like the self checkout at Walmart on a Tuesday morning.
Service/App
Service is decent but the app is absolutely aggravating. Seriously considering switching companies just to get away from that.
Glitches
The app often glitches and won’t let me pay my bill. It’s pretty useless
Buggy App
worst app in my life. pwa app kind of feel buggy. worst ever
Loss of service days
I am filing a complaint against my mobile carrier for repeated billing inaccuracies and loss of paid service days. Every time I renew my phone plan, the carrier removes one to two days from the service period I paid for. I renewed my plan today, July 5, and the app immediately showed an expiration date of August 3, which is shorter than the 30‑day plan I purchased.
This is not an isolated incident; it happens with every renewal.
Additionally, the carrier’s mobile app is extremely glitchy, outdated, and often unusable. It frequently fails to load, freezes, or displays incorrect information. Their website has similar issues, making it difficult or impossible to verify my plan details, monitor my service period, or manage my account. These technical problems prevent me from accessing the service I am paying for and make it impossible to track billing accuracy.
I am requesting an investigation into their billing practices and technical failures, as they are causing financial harm and preventing me from receiving the full service period I purchase.
This is not an isolated incident; it happens with every renewal.
Additionally, the carrier’s mobile app is extremely glitchy, outdated, and often unusable. It frequently fails to load, freezes, or displays incorrect information. Their website has similar issues, making it difficult or impossible to verify my plan details, monitor my service period, or manage my account. These technical problems prevent me from accessing the service I am paying for and make it impossible to track billing accuracy.
I am requesting an investigation into their billing practices and technical failures, as they are causing financial harm and preventing me from receiving the full service period I purchase.
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Updates are terrible
50/50 chance you can’t log in after an update. Awful app.
Love it!
Just redeemed my points for 1 month of service! 😁
It’s scam company
I have ordered a line and s card and paid for it but I never received anything
Sucks
This app by far is the most frustrating, glitchy, slow pos I’ve ever had to deal with. I hate it. The online version is no better. For a giant company you could invest in some decent apps that don’t make your long time costumers want to huck their phone at a puppy. HORRIBLE.
This App is not working correctly!
Up until recently, May 15. Had no problems with this app and now this app is refusing to accept my username and password at login screens. What ever got changed is now causing issues. Customer service is a nightmare when resolving issues the network creates. Quality of service is lacking and dropping off. As a result I’m looking for a different carrier as a result. It’s always around the month of June when these problems start.
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