Internet problems
Your app and online internet is having bad problems. It loading too way long. I might will switch to different company if this still doesn’t work right and will not recommend to anyone. Because that’s no excuse smh. I am a new customer I’m kinda regretting joining this account. Please don’t give me a hard time. Don’t disappoint me. But I will give it a month and see how it goes…
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Worst app ever
This is the worse app I have ever used. It needed an update about 10 years ago. It didn’t allow u to make future payments and freezes all the time!! At this point I don’t even think the company cares what we think about the app because it often asks u to rate it and provide feedback but nothing ever happens. I will definitely be leaving this company when my term is up. I need better options when trying to make payments.
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App is slow
App is not loading fast enough. Wanted to see my bill but taking forever to load and use !
App never works
I have not been able to sign in to pay my bill for at least the past 6-8 months. Not sure what is going on but it would be helpful to have it fixed because it has been a pain looking for the website to go and pay my bill! Please fix it to make it easier on us! Thank you!
App doesn’t work
When I open the app, it just has the loading symbol. I set my phone’s auto lock setting at 5 mins to see if the app would ever load & it never did…in 5 minutes! Terrible app from a freaking internet service provider! How is that even possible?
Terrible app
Can never get into the app to see my bill it just says loading has been this way for over a year
Horrible me w/ no explanation
I can almost never access the app to make a payment. I does not show usage since I don’t keep the emails. Which I greatly appreciate them. But the app is a waste of money because it never works. Very faulty. Customer service d doesn’t offer anything but to call them to make a payment. When I attempt to access the app it just spins. I end up logging in online. Not cool.
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Boooooo 🍅🍅🍅
The app is TERRIBLE!!! It’s constantly malfunctioning and half the time I can barely log on to see my balance. Even when I go to the website on my desktop I have issues and it barely lets me log in. Y’all need to do better with technology. It’s 2022 for Gods sake 🙄
Does not work
I have used this app for years and the last 2-3 months when I’ve tried to log in, it continues to tell me my username/password is wrong.
Calling customer service is a nightmare!
Calling customer service is a nightmare!
Won’t even open!
I’ve never reviewed an app in my life. This is the worst app ever. I can’t even pay my bills and I have to call and pay my bill after being on hold for a ridiculous amount of time. So frustrating…
Horrible
Horrible app. It won’t even load in order for me to see any information regarding my account or bill. The actual website is just as bad. Useless sorry excuse for an app.
MyStream Review
Archaic, slow and poorly developed. I finally had to go to the Streamenergy web and use it. Even it was slow and difficult to maneuver. It cost me over an hour to finally pay my bill.
Omg!!
This app is so slow and doesn’t work half of the time. There REALLY needs to be some updates to this app. It takes 30 minutes just to load it up to pay a bill. That’s sad
App needs work
Now the open has not been able to open for about two months, have to login through the website. That original never let you see your bill in full or make changes. For some reason login for website and app registered different. A lot of things to update on the app, overall company has been good to me, just issues with their app.
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Worst app I’ve ever dealt with
This app is absolutely terrible! It takes forever to load, if it loads at all. Face ID has not worked for last two years, at least. I constantly have to change my password. It also won’t remember the password. It’s awful. I will be moving from my current location soon and I cannot wait until I never have to deal with this company again. It deserves no stars.
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Won’t let me see my bill😡
I’m trying to see my bill to pay and for the last : days I’m not able to do so! Quick to want to turn your service off but not quick to assist in your concerns. I’m switching to scana to see if I can get a better rate and better service!!!!!!😡😡😡😡
No longer opens
The app was decent for a couple years, with some problems here and there. But lately every time I try to open the app it’s stuck in a loading symbol and no longer opens.
It’s kind of funny how the app was promoted as an easier way to pay your bill, and then this happens. I remember when I first got it the FaceTime unlock was a thing. Then all of a sudden it stopped, and I had to manually log in. Now, it just doesn’t open.
It’s almost like the app is slowly removing everything as time moves on. If it randomly disappears it would make sense.
It’s kind of funny how the app was promoted as an easier way to pay your bill, and then this happens. I remember when I first got it the FaceTime unlock was a thing. Then all of a sudden it stopped, and I had to manually log in. Now, it just doesn’t open.
It’s almost like the app is slowly removing everything as time moves on. If it randomly disappears it would make sense.
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Seriously?
This app is the worst, I attempted to pay my bill from this thing and after it asks the amount to pay it just goes into this loop over and over again asking me to put an amount in…the website is just as bad! I can’t even select my back account info from the stored payments list, and when I try to add it, it says it’s already on file…ok? Well let me choose that option to get it paid! I swear this company is so incompetent as well as the “developers” who would even have this app available to download…it SUCKS…BIG time
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Great Service & App
I have been a customer for 10+ yrs and NO PROBLEMS! I have had Other light co. No names but bad service & FEES!
I also had the app on my phone & yes they updated IT and there were some difficulties IN THE BEGINNING.
However, I am Happy to say it WORKS GREAT, I can see my BILLS & MAKE PAYMENTS ON the app.
I hope this helps future customers or current!
I also had the app on my phone & yes they updated IT and there were some difficulties IN THE BEGINNING.
However, I am Happy to say it WORKS GREAT, I can see my BILLS & MAKE PAYMENTS ON the app.
I hope this helps future customers or current!
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Won't show anything
When I login my information is not there I can't even check my history of bills I paid not anything and it use to work fine for me
