Poor service
I have a detailed problem but I want to talk with a real person. I am 87 years old and need help.
App doesn’t work!
Version 8.6.9 and the app still doesn’t work!
Going on for months now!
Going on for months now!
4 Stars for improving
All apps have room for improvement.
Absolutely no functionality.
Keeps asking me to log in over and over. Most of the buttons are dead. Good for checking your minutes and data. Other than that, it’s useless.
Garbage
This app was written by monkeys with a typewriter
TracFone sucks
The app rarely works. I go to the website and it is super slow and won’t accept payment. I’m beyond frustrated. I’ve been with TracFone for 20+ years and they have progressively gotten worse since Verizon bought them out. It looks like it’s time to find a new carrier. It certainly won’t be Verizon. Long gone are the days of caring about long term customers!
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App is Almost Useless
The basic thing the app should do is show expiration date and how much data/etc is left. It no longer shows expiration date. It also reports the plan for my iPhone is “paygo android”.
iPhone 7+ 15.8.8
Write one for version 7 iphones
Glitches
I deleted the app and reinstalled, didn’t work. The app is glitchy and slow as hell. It’s just about useless.
Can not upgrade through the app have to call
No upgrade option since the app was updated a few months ago. Previously I was able to upgrade or downgrade my plan monthly as I felt necessary. If I was going on a trip I would upgrade for more data etc. There is a button to tap to upgrade however it takes you to a checkout page with your previous months plan and no option to upgrade. App is great if you keep the same plan forever but good luck changing your plan if you ever decide to. No user friendly. To change my plan I have to call. Doesn’t work on the website either.
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If I could give zero stars I would
I used to use the app all the time. Went to use it today and it won’t even give me the option to log in. It says I need to log in and when I click on it, it proceeds to a blank screen. Had to log in on my computer to be able to see my account. The most recent update is terrible!!!! If I could give it zero stars I would, since it is now unusable.
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Glitching
Glitching sense recent big update. Unusable for me.
App Used To Be Great
The app was always useful to keep track of the account and buy a plan but it seems as though it’s no longer functional. I have to use the website now 🤷🏻♂️
Awful
This app has so many issues I cannot list them all. My main problem was that the app would not let me update my credit card information. The app kept asking me to login every time I tried it went back to the login screen. Eventually I had to login from my computer. Just awful and I don’t recommend using it. Looking into other providers.
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Tracfone great service
Best phone service period.
Reliable
5g good
Update still doesn’t work!
Today’s update version 8.6.8 and it still doesn’t work for my iPhone 13!
Subpar
Service is extremely spotty and subpar even in lower traffic environments, chat support feature is limited and inconvenient to deal with. Auto renewal feature is a scam and habitually problematic
Needed help
When I need to pay my phone bill at the airport, they refused to help I could not access my email and give them a password code. They wanted to send me a code on my phone that did not exist because my phone bill was not paid. I would not trust this company any longer because they do not my safety, I was raped in between these actions of my phone, not being on, so yes, I will hold you cannibal
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Inaccurate
Never shows my correct date and service days. I’ve talked to representative told him they act like I don’t know what I’m doing.
