Worst lender in the US
Unfortunately, my car loan was bought by this company, and they are one of the worst lenders I’ve ever dealt with. They suck! They take forever to answer the phone. You select the Spanish option and you get an English speaker. My main issue is with principal payments. I have made payments towards my main/principal balance, and they take that payment as my regular monthly payment. That happened so many times, and I’m so tired of them. Even though the app says that “principal payments go to the principal amount due, and don’t affect the monthly amount,” all the times I called them to have the issue fixed they said it didn’t matter, they said that “whatever amount you pay, we cover the interest first, and then the rest goes to the monthly balance.”
They really suck! Try to avoid this lender if you can. I can’t wait to finish paying my car loan so I don’t have to deal with their nonsense.
They really suck! Try to avoid this lender if you can. I can’t wait to finish paying my car loan so I don’t have to deal with their nonsense.
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VPN
If you use vpn you will have to turn it off to use the app or even online site 😠
Terrible App
Can’t add new bank account for payments. App is slow and full of bugs, very poorly made. For a business with such large portfolios, so to speak, one would think they would have better software to run their business. Please, pay attention to your reviews and do something about your terrible application.
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Making it easy
Westlake portfolio has made it real simple for me to pay and manage my auto loan. I love the fact that I do not have to go to a website. I can just open the app and take care of business.
Mobile app payment setup is misleading
Mobile app payment setup is misleading and caused me to be late for a payment while also accruing a late fee due to poorly designed mobile app payment system
