Can’t connect to a real person
I been trying to connect to a representative and all they doing is looping me around with ai. Cannot connect to a real person to talk about my concerns. The option won’t even allow me to ask anything.
Refinancing ASAP
This apps easy auto pay feature doesn’t work at all! The worst part is the bank acknowledges that, but will still hold any unpaid bills against you. You would think they would fix the bug in the app that prevents making paying bills easier. I now have a repossession on my credit report due to this, which I will be disputing! I’m highly dissatisfied in the performance of this app
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terrible customer service, if any at all.
please get a real answering system, the ai response is a waste of time and is no real help.
Trash
I do not recommend taking out loans with this bank. The interest rates are simply exorbitant and the customer service is terrible.
Not great. Garbage company?
Unlike most banking apps I can’t find a way to see previous payments or really much detail in general other than upcoming payment.
I signed in on the day my first car payment was due to see that it said the next payment is scheduled for next month. Started an online chat on the website to verify they saw a payment for that day and was told the first payment has to be submitted manually. What?! Was I just going to be charged a late fee had I not checked?
I went in to immediately make a one time payment online from the website on a computer (not in the app) and noticed there is a $5 fee for using a debit/credit card that I don’t believe had been disclosed in the app. Maybe it was there but I didn’t remember seeing it. I removed that and added my bank account info instead.
I made the payment around noon eastern time on a Friday. I noticed the payment had not come out of my bank acct yet so I checked the app and could not see any acct activity. Once again I had to go sign back into the website from a computer where thankfully it did show the payment it had just not removed it from my account yet.
Not sure if this is a garbage company or just a garbage app. I only used them because that’s what this specific dealership offered. I’ll likely very quickly refinance through a different bank and get away from Westlake. They should be embarrassed of this garbage they put on the App Store.
I signed in on the day my first car payment was due to see that it said the next payment is scheduled for next month. Started an online chat on the website to verify they saw a payment for that day and was told the first payment has to be submitted manually. What?! Was I just going to be charged a late fee had I not checked?
I went in to immediately make a one time payment online from the website on a computer (not in the app) and noticed there is a $5 fee for using a debit/credit card that I don’t believe had been disclosed in the app. Maybe it was there but I didn’t remember seeing it. I removed that and added my bank account info instead.
I made the payment around noon eastern time on a Friday. I noticed the payment had not come out of my bank acct yet so I checked the app and could not see any acct activity. Once again I had to go sign back into the website from a computer where thankfully it did show the payment it had just not removed it from my account yet.
Not sure if this is a garbage company or just a garbage app. I only used them because that’s what this specific dealership offered. I’ll likely very quickly refinance through a different bank and get away from Westlake. They should be embarrassed of this garbage they put on the App Store.
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