Worst business ever
I don’t recommend ADT to nobody they are scam artist tell you have no contract turn it in if you don’t need it then turn around and say you signed a contract and you’re stuck unless you break contract to pay $400 wow I don’t even know how it’s legal to tell people no contract and advertise no contract on the commercials which is why we called them and then tell you oh no you signed a contract if you break it is $400 so unless somebody plans on keeping this forever I would recommend not using them in their 24 hour monitoring is garbage their cameras are garbage they don’t even see 2 feet in front of them you have to literally be waving your arms in front of the camera for it to even work I acted like I was breaking in my window it caught nothing on camera it’s a scam and trash I recommend any other security services than ADT everybody beware make sure you know what you’re signing even if they say no contract there is. And when you tell them to stop taking payment out of your bank they don’t you will have to change your bank card. This is the worst business out there and to do this to people on a fixed income adt should be ashamed of themselves smh garbage people
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Response from developer
Hello. We are so sorry for this negative experience. Please reach out to us at 1-800-238-2727 so we can help address these concerns with the camera or arrange for a service tech if needed. Thank you.
Worst business ever
I don’t recommend ADT to nobody they are scam artist tell you have no contract turn it in if you don’t need it then turn around and say you signed a contract and you’re stuck unless you break contract to pay $400 wow I don’t even know how it’s legal to tell people no contract and advertise no contract on the commercials which is why we called them and then tell you oh no you signed a contract if you break it is $400 so unless somebody plans on keeping this forever I would recommend not using them in their 24 hour monitoring is garbage their cameras are garbage they don’t even see 2 feet in front of them you have to literally be waving your arms in front of the camera for it to even work I acted like I was breaking in my window it caught nothing on camera it’s a scam and trash I recommend any other security services than ADT everybody beware make sure you know what you’re signing even if they say no contract there is
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Response from developer
Hello. We are so sorry for this negative experience. Please reach out to us at 1-800-238-2727 so we can help address these concerns with the camera or arrange for a service tech if needed. Thank you.
ADT
My name is Andrea I’ve only had ADT for three weeks and I love it. I love the system I had to Foss alarms. The operator that called me was very nice. We was able to figure it out and get down to the bottom of it. You guys are the best home security ever, I think God for blessing all of you. Good job everyone you are well appreciate it. I continue to keep everybody at ADT in my prayers. God bless and thanks again so very much from Ms. Andrea 😁😁😁😁😁😁😁😁😁😁🙏🏽🙏🏽🙏🏽🙏🏽🙏🏽🙏🏽🙏🏽🙌🏽🙌🏽🙌🏽🙌🏽🙌🏽🙌🏽🙌🏽🙌🏽💕
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Response from developer
Thank you so much Andrea for your 5 star rating and review! We're so happy to hear that you love the system!
Login error
The app is giving me authorization error when i try to login from my iPad despite having the correct email and password. However when I used the MyADT app on my phone I have no issues.
What is going on with the IPad version of MyADT.
What is going on with the IPad version of MyADT.
Login Isn’t Working
It’s so frustrating! I’m trying to pay a bill and keep getting an error message when I try to login. The app will let me change my password but continues to tell me that my login information is incorrect. Furthermore, I can’t pay online because of the “authorization error” that keeps popping up there. Ya’ll need to get it together.
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ADT company has been a disappointment to me!
ADT has been a great disappointment for me! I have been with these people for 19 years! And they did me an injustice! They took from my bank account twice without permission nearly $300! Which put me in the red in my account, which THE BANK charged me. And to this day they have not satisfied their obligation. If you chose ADT for a alarm service, please be very careful and listen to what they say have them to repeat it several times. I will never trust them again.
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Door camera
We have had you guys our several times and the door bell stainless isn’t working properly along with the outside camera on the garage as far as notifications.. my dogs are better at security right now! I want it fixed and fixed correctly.. we have had your guys install boosters etc and it doesn’t seem to work properly
VR
Scott Nicholson
101 Kingsfield Ct
VR
Scott Nicholson
101 Kingsfield Ct
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Don’t do reoccurring billing
Made the mistake of getting this service when we moved into our new house.. signed a 3 year contract and started doing reoccurring billing.. after a year of doing it I decided to stop letting them charge my credit card and removed it. They have charged my credit card for the past 4 months without my permission.. this seems to be a common thing with this company they will keep charging a card even when you take the card off.. one year and 7 months can’t go fast enough. Have already started looking at other companies to go with once my contract is up.. also too they just upped my bill even though I signed a contract for a set price for 3 years but you call customer service to sit on hold and get told you will get a call back 90 minutes.. thank god it’s not an emergency because your house will completely robbed before you can talk to anyone..
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Response from developer
Please contact us at 1 800 238 2727 when you have a moment. Thank you! - Mazen
ADT Security App.
Great app. 4 ADT Home Security. Very intuitive & easy 2 use. Provides exactly what u need w/o providing unnecessary information. Def. takes the place out of having to use the website.
Payment issues
Would be a very useful app if they fixed the billing issues. Doesn’t matter what card I use Credit or Debit it gives me an error saying “The date chosen is in the past” it also doesn’t matter if I change the date for it to process. It also will not allow me to add a bank account I’ve tried different ways and accounts. I’ve already called their customer service the last time this happened and they were at a loss but found a difficult way to get it to work over the phone. I hope they get this fixed.
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Response from developer
Thank you for the review and feedback. We will certainly look into any issues with our billing system that may be causing this.
Poor system
The system is very poor. A lot of the time cameras will not connect to WiFi. When you watch playback it skips around, you might see someone walk up to the door but then they just disappear. Other times they might show up leaving the door but it will not show them coming to the door. Twice the alarm has gone off because we forgot to disarm the system but no one called to see if it was us and no alarm went out to the police. Not sure anybody is even monitoring the system. Will definitely drop this company when contract is finished
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Response from developer
Hello. Please connect with our technical support team at 1-800-238-2727 at your convenience as they would be more than happy to assist with the issues you're having with the service. Thank you.
Can’t manage more than one location
I have been an ADT customer for 5 years. I recently added another ADT control system to another location. The older pulse system is still being used at a different location. I manage access through two different apps. The My Control app cannot distinguish between the two different locations which have different email addresses. Trying to manage more than one location is a problem. Otherwise I would give the rating a solid 4 compared to other alarm solutions I have experience with.
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Response from developer
ADT PULSE and ADT command are completely different platforms and operating systems therefore cannot be integrated. Our apologies.
Very frustrated
Unable to log into my ADT Account and pulse account. When I call I am told it is high volume thus a increased wait time. Have called different times and always the same answer. Spoke with Gina on 6/30 and she began working with me and told me she would call me back at 4pm — never received a call. On 7/1 I was informed by Nigi the system was down. Today a 24minute wait — call back later or tomorrow. I am EXTREMELY frustrated. Have been with ADT for a long time and never had this issue.
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Service
I was supposed to install a new device on a sliding glass door. I accidentally knocked the old one off. I 82 and hard if hearing. My new hearing aid is still in the adjustment stage and I was having difficulty hearing/understanding the technician. He stayed calm through my outburst and arranged for a technician to come to my house to install the device I thanked him and apologized. He said, no problem. What a gentleman !!! Thanks Mike
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Response from developer
Hello. Thank you for the review and feedback! We greatly appreciate it!
ADT alarm system
Had lots of problems with my system and living in the Saint Louis area it has been very hard to get qualified personnel out to fix problems.
I am hoping to buy a new monitor system.
I am hoping to buy a new monitor system.
20 years strong
I have been using ADT for 20+ years and have been very pleased with their service and reliability.
I recently had my panel updated and the process was quick and simple.
Having peace of mind especially during these times is a blessing.
Thank you ADT
I recently had my panel updated and the process was quick and simple.
Having peace of mind especially during these times is a blessing.
Thank you ADT
Need work on my Adt
My ADT is OK it take me so long get hold of customer service I’ve been without my service for several months now and I’m still paying for it when I called customer service they told me to take 48 hours for someone to come to my house but it’s been a month nobody got here yet someone supposed to be here today between 12 and four I hope they come so we can get this problem solved if not I’m going to cancel my service which I want to keep what I’m tired of paying you guys and I have no service sincerely David Dysart happy New Year’s and have a blessed day
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Response from developer
Hello. We are sorry to hear of your experience, and we will be happy to assist you. Could you please email us the full address and telephone number associate with your account along with a copy of your review to alwaysthere@adt.com. Thank you!
Great
The app is great. The only change I would like to see is for it to show that my payment was accepted after I pay the bill, just for confirmation instead of going to my email.
Perimeter disarm feature needed
I can only guess that there is no perimeter disarm feature due to security concerns/issues, but I would like to have that functionality. If we can perimeter arm the system through the app, then perimeter disarm is obvious available.
Service the system
It would be nice to havre a person to come out to service my system as they told me they would instead of of just sending the new parts in the mail and expecting me to take the wires out and reword it back in.
