Allergic to feedback
For years after year, people on this site appropriately complain about Resmed’s inability to sync AirSense and AirMini machines into one reporting view. Never any meaningful response from Resmed other than the “we’ll look into it” drivel. But… hopeful sign on the horizon! My pulmonologist who is also frustrated with Resmed’s overall “we’re the best” attitude is starting to recommend an alternative brand CPAP to new patients! Maybe meaningful competition will nudge Resmed into actually listening to what patients need.
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Worst App Ever
Constantly wrong on events, Constant errors so not connecting I deleted it , My machine tells me what I need to know. This is just dumb.
Widget support
What’s happened in recent updates that altered widget behavior? With some fiddling within your widget the display eventually updates and the “feature not supported“ comment goes away. No similar issue with your app. iPhone 16 pro max is the apple phone I’m using.
No Answers To Simple Questions
This APP keeps score of your nights sleep. One of the metrics being scored is the number of times you remove the mask. You’re allowed 2 removals before loosing points. One of the removals is taking the mask off when you wake up!!! In other words, if you get up to use the bathroom more than once, you get gigged.
I’m 69 years old and I often get up twice to use the washroom. So I get gigged as a result.
Here is the real problem: there is no way one can express this concern, and ask the question, to a tech support agent!! I asked the “AI bot”, Dawn, and the response was to “contact my healthcare provider”!! Now I ask, why would my healthcare provider have an answer to a logistical question for the APP creator??
Bottom line is this APP is poorly written and serves no real function. It’s useless and has no meaningful tech support.
I’m 69 years old and I often get up twice to use the washroom. So I get gigged as a result.
Here is the real problem: there is no way one can express this concern, and ask the question, to a tech support agent!! I asked the “AI bot”, Dawn, and the response was to “contact my healthcare provider”!! Now I ask, why would my healthcare provider have an answer to a logistical question for the APP creator??
Bottom line is this APP is poorly written and serves no real function. It’s useless and has no meaningful tech support.
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Quit working the first day
I connected the Bluetooth earlier today . Tonight, tried to use it and it’s disconnected. So useless.
The Streak Function
The streak function is at times counter productive. It makes missing the 4 hours a night usage a negative when you miss that mark but has zero ability to configure the system for example people that have to work a night shift or on call for work 1-2 days a week. People who have Insomnia and can’t fall asleep. Yes the CPAP helps immensely when I can sleep but I don’t need reminding and badgering from a system that’s supposed to help that I’m failing to sleep it’s mandatory 4 hours a night.
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Newest version problem
The newest app for Canadians now won’t let me start/stop/adjust humidity for my air sense 11 from my phone anymore. Wish that was an option again! Otherwise with my Apple Watch I get a lot of great information on how sleeping with the CPAP is going!
Worst Device Integration and Customer Service Support
I have spent hours trying to resolve a very basic issue - getting access to change settings, which I cannot do because of a Bluetooth connection issue. Except AI instructions are wrong, except, ‘contact us’ is just an FAQ sheet, except ResMed says it’s a MyAir issue and MyAir says it’s a ResMed issue. Oh, but you can schedule a telehealth appointment, at a cost to you, if you want to speak with a human who does not handle technical issues. Between sleep tests, equipment, insurance questions,
Etc,I have spent over $1000 and over 10 hours and still don’t have a working cpap??!!
Etc,I have spent over $1000 and over 10 hours and still don’t have a working cpap??!!
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Not working
More & more days where data is missing, not at all helpful.
App is disappointing
Cannot use any of the blue tooth functions. Can’t change any of the settings on the machine or in the app. Only good for tracking a couple of dat points.
Won’t connect by Bluetooth
The old version allowed me to connect to my machine and change the machine settings. This new version does allow me to change the settings through the app.
App doesn’t work half the time
Since it was “updated” app keeps having errors and won’t open.
Excessive battery usage
Uses an incredible amount of battery in the background for some reason, sometimes up to 3 hours. No idea why. Can’t find any answers in support.
Terrible
I’ve been using this app for close to three weeks. It has been inaccurate almost every night. My Cpap machine shows that On average I use it between 4-5 hours a night. The app only shows that I used it 1.5 hours a night. Junk
No Apple Health support
The app works fine for what it does, but it only syncs data from Apple health, and does not send any data to Apple health. Most people want the opposite!
How is this still broken after my last review?
Still no communication between cpap and phone after last update
Widget options
Can we please get a widget that takes up one square instead of two
No Apple Health Integration, one way data mining. Not helpful.
They will take your Apple Health Data but will not share any data with Apple Health. That is not Apple Health integration, that is data mining. This is in no way helpful. Do better.
Before you tell me the limitations of Apple Health Integration maybe instead work with Apple to make data that would be useful for the user.
With some sources showing a global estimated 25% - 35% of the population potentially having some form of Sleep Apnea this could be a benefit for millions of people.
Will be looking for a brand that gives the end user more control over our own data, yes our data.
Before you tell me the limitations of Apple Health Integration maybe instead work with Apple to make data that would be useful for the user.
With some sources showing a global estimated 25% - 35% of the population potentially having some form of Sleep Apnea this could be a benefit for millions of people.
Will be looking for a brand that gives the end user more control over our own data, yes our data.
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Poor Apple health integration
I am trying to consolidate my health data in one place. All the other apps work out of box but only this app does not share my cpap data to health app. They only pull data from health app, which is not useful at all.
Unstable app
When trying to open the app is crashes 3/4 of the time and can’t even get into the app. Tried closing and reopening the app. Tried restarting my phone and nothing seems to help just keeps crashing again and again.
