Poor directions
Maybe this will save someone some frustration- both the website and the app ask for your insurance card ID to register/login. It says if your card starts with three letters, to drop those. Well, my ID number does NOT start with three letters; it is letter, number, letter, so I didn’t drop them and kept getting a message saying it was an invalid ID. Turns out you have to drop the first three characters regardless of what they are. So try that if you are having a problem. Also, calling this company is exhausting; you can’t get a person, and it takes forever to even be able to check your balance on the automated system (which is why I downloaded the app). I’m only planning on using the app for balance checks. I’m not ordering online since they stopped using Walmart. I just use my card at the drugstore.
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An absolute disgrace
The user interface of this app is horrendous and the site is exactly the same. You expect the elderly to be able to use this!? It’s a mess. There is no back button and some of the items have absolutely no description whatsoever, add the fact that the prices are cartoonishly high, it’s like they’re being penalized for daring to order online.
I do all the ordering for my mother and it’s always a pain and it’s always too much. Before her insurance switched to this company she could effortlessly get whatever she needed with ease and within budget, now it’s a constant cycle of seeing what can wait till the next month.
It’s a disgrace, ABSOLUTELY EVERYONE involved in the conception of this app and company should be ashamed. Congratulations you’ve made the lives of the elderly worse. It’s despicable! I’m. I’m appalled and disappointed.
I do all the ordering for my mother and it’s always a pain and it’s always too much. Before her insurance switched to this company she could effortlessly get whatever she needed with ease and within budget, now it’s a constant cycle of seeing what can wait till the next month.
It’s a disgrace, ABSOLUTELY EVERYONE involved in the conception of this app and company should be ashamed. Congratulations you’ve made the lives of the elderly worse. It’s despicable! I’m. I’m appalled and disappointed.
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Horrible.
This is by far one of the worst apps I’ve ever used. How can a insurance company worth billions of dollars make a app that doesn’t function? There is no easy way to scan unless you tap on a product. Why not just put a button to tap to go to the scanner mode. No one knows what is eligible or isn’t eligible because you make it so complicated to simply scan a item in a store. It’s ridiculous, I’m scared to use my card out of embarrassment if something isn’t covered because there is no easy way to find out. Who wants to enter a UPC in 2023 almost 2024? What if someone can’t see well enough to type it? Then pick the store, and even if it’s covered 90% of the time, it won’t show it’s covered it says the product doesn’t exist. How does that make any logical sense? Literally just add a button to scan, that would make things 1000x more convenient for EVERYONE.
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No upc scanner
The Aop is trash. Went to Walmart could not even use app. First it was difficult to even register through the app. Had to call in to register. Rep was rude and pushy. I did tech support for a bank for 10 years and I know good service this was not it. Then after I registered I walked into Walmart only to realize upc scan tool did not work. I called back after 45 mins could not figure it out. I called my health plan to raise my frustration and was another 1/2 hour call no resolution. They tried to encourage me to use catalog. I advised them I want to buy otc no mail orders.
I called back a few days later and was told the scan feature no longer worked was on and off phone in 10 minutes. The guy was nice and professional. I wish that is what happened the first 3 calls.
This confirms my suspicion and frustration that the app developers don’t have it together. Sorry about the harsh feedback but GIVE US SOMETHING THAT WORKS AND IS NOT SO BUGGY! I am even thinking of switching health plans when that time comes because why have a benefit I can’t use.
I called back a few days later and was told the scan feature no longer worked was on and off phone in 10 minutes. The guy was nice and professional. I wish that is what happened the first 3 calls.
This confirms my suspicion and frustration that the app developers don’t have it together. Sorry about the harsh feedback but GIVE US SOMETHING THAT WORKS AND IS NOT SO BUGGY! I am even thinking of switching health plans when that time comes because why have a benefit I can’t use.
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I can’t afford this app
What I mean by that is this app is supposed to help the elderly… It’s steals from the elderly. Highway robbery at its best. They want us to mail order from this company, let me give you an example. Soup: $3.80. I can’t even write this review without getting my blood pressure up to stroke level. This is the worst app worst company worst everything that I have ever used and I am 66 years old so that’s a lot of stuff I have used but this is got to be the all-time WORSE! I ordered the medicine lockbox. Was I in for a treat or so I thought. I paid $45 for a PLASTIC lock box… seriously ALL plastic, $45! This doesn’t help the elderly, all it does is rip the elderly off. We used to be able to order through Walmart online. Oh no, not now. Do you have to be there personally to use your card at Walmart. What about the Elderly that doesn’t drive? What about the elderly that doesn’t even have a vehicle?. Will you get my point I wish I knew who to complain to about this. Good luck, because you’re gonna need it.
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App is trash
The Nations Benefit app is trash! Each time I try to log in using my membership ID number & push enter the screen just goes blank. I called customer service line & they informed me that it was a glitch in the app & there was nothing they can do. Told me to force close the app by swiping up & try again which I did, same results. Told me next to delete the app & reinstall which I did , same results. The last program called Healthy Benefits was way better & user friendly. Healthy Benefits app had a scanner that you could scan products in stores to see if they qualified for reimbursements. I feel that National Benefits don’t want you to go to Walmart, CVS, etc to do your shopping. Nations Benefits wants you to strictly shop online.
Joe Fletcher
Joe Fletcher
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only works on app itself
you can not go to walmart with these benefits like it says and many otc and healthy food items are not covered like it says. I would say only get the utilities 50 dollars a month option because it does cover my phone bill when i pay my phone bill with the debit card luckily for now. it could possibly change. i will change the review lower if that happens. for the food benefit of 75 dollars a month, i only use the app and get the food through that and it is ok. food cost more on the app than at walmart but its better than nothing. i only use the over the counter items on the app as well when i purchase the canes they sell and other nick knacks. i would definitely buy something way better if i had the money myself but its better than nothing and you still get health insurance coverage as well which is better than not getting any at all. its a light 3. very light. only reason its not 1 star is because i need the health insurance and silver sneakers is nice
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Totally Unimpressive
I'm writing this review AFTER updating the app.. which according to the update description, would fix "minor" bugs, but unsurprisingly, nothing has changed.
As with another reviewer, I also have to provide info two separate times to log in despite choosing the biometric option several times; the "old" app (recently discontinued in Jan 2023) biometric worked just fine, so it's not my mistake!
I'm also having the issue of not being able to order items I see in the print catalog.. I will enter the item number and get a screen saying there's no match; so I will enter the item's NAME and still get told there's no match. So I tried searching under the category of the item I want and it's a hit or miss.. sometimes it's successful and sometimes not.
When I'm simply browsing, I'll be scrolling along and about the time I see something interesting and stop scrolling, the page reloads or refreshes?.. whatever it's called, suddenly I'm back at the top of the page and have to scroll again, hoping to find the item I had wanted to examine, and again it's a hit or miss if I can find the item... and when I stop scrolling, POW, it refreshes or reloads or whatever AGAIN.
And the barcode scanner never has worked, neither the old app, the new app, or the updated version.
So, basically in my opinion, the app is only useful to check your balance, and frankly that's easier to do on the website because you don't have to jump through hoops to log in on the website.
As with another reviewer, I also have to provide info two separate times to log in despite choosing the biometric option several times; the "old" app (recently discontinued in Jan 2023) biometric worked just fine, so it's not my mistake!
I'm also having the issue of not being able to order items I see in the print catalog.. I will enter the item number and get a screen saying there's no match; so I will enter the item's NAME and still get told there's no match. So I tried searching under the category of the item I want and it's a hit or miss.. sometimes it's successful and sometimes not.
When I'm simply browsing, I'll be scrolling along and about the time I see something interesting and stop scrolling, the page reloads or refreshes?.. whatever it's called, suddenly I'm back at the top of the page and have to scroll again, hoping to find the item I had wanted to examine, and again it's a hit or miss if I can find the item... and when I stop scrolling, POW, it refreshes or reloads or whatever AGAIN.
And the barcode scanner never has worked, neither the old app, the new app, or the updated version.
So, basically in my opinion, the app is only useful to check your balance, and frankly that's easier to do on the website because you don't have to jump through hoops to log in on the website.
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Scam?
Cannot scroll to view items on their store, search function shows me Tomato sauce when looking for Vitamin D supplements. What they do list is almost over 2x the price you’d find at your local pharmacy. Card doesn’t work except for a select few stores and even then says half of your items aren’t eligible even though it’s the same product listed on their personal shop. I assume they do this to force people into using their storefront instead. So essentially you’re only really receiving half of the shown benefits because of the inflated prices.
I’m very sad Aetna switched to this over my Healthy Foods benefits card as I used that for all my fresh produce. Especially now that EBT has been lowered due to the Covid slowdown we’re back to receiving only $26 and the Healthy Foods benefits was so important for me. It goes to show that where insurances can save money they most certainly will at the expense of their customers.
You really can’t invest money into at least making the app functional since we can’t really use the card in stores?
I’m very sad Aetna switched to this over my Healthy Foods benefits card as I used that for all my fresh produce. Especially now that EBT has been lowered due to the Covid slowdown we’re back to receiving only $26 and the Healthy Foods benefits was so important for me. It goes to show that where insurances can save money they most certainly will at the expense of their customers.
You really can’t invest money into at least making the app functional since we can’t really use the card in stores?
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Going on two months
You can not logon without an account number… Since the middle of December I have been trying and trying …. Call them - go on hold - two hours then hang up … get someone on the line and they transfer you … 30 minutes later they hang up …. Over and over again .. Have gone through Aetna several time … they are no help … 10 - 14 days you will have you card … two months later still calling and waiting … I am totally disgusted with these people.
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Lacking quality
You can’t even login if you were lucky enough to actually get it, download it and get your information in. And once you have your information in it doesn’t recognize Face ID or save your information you better memorize your 10 digit member number because you’re gonna have to put it in every single time. It just keeps going and going and times out and there is nowhere on the app that you can actually scan a barcode. If you’re in the store to see if an item is covered it is just about useless.
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App doesn’t work
My wife and I used it a couple of times and since a few days ago, when we enter our Aetna member ID, it says there’s no match for the information. Then it let you try another way to log in, where you have to enter your last name, DOB and 4 last digits of your SS number. That does not work either. Called Nations Benefits and they say it’s an Aetna problem. Called Aetna and they told me our accounts are fine. Can SOMEONE fix this problem?
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Horrible
If I could give zero stars I would. I’m still waiting on ghost order reimbursement . Two months now. I ordered what I thought was Lipton tea bag and pam cooking spray. Only to be sent the cheapest brand. Completely false advertising. Using one brand only to send another. It took 3 weeks for my order to be sent. The camera and barcode scanner doesn’t work. Customer service doesn’t have any answers. You get told something different from each customer service rep. Also my acidophilus came tampered with. It had been completely cut open with a box cutter! Horrible! Basically our insurance companies are being taken for a ride with company! We are the ones left dealing with it.
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WORST APP WORST COMPANY
My company switched from Healthy Benefits to Nations Benefits. This is the worst app & worst company to deal with. My ID number didn’t work for almost the entire month of January. Then I was finally able to register and log in. The app is useless and the benefits are just as bad. Can’t scan products on app, can’t select your wallet to check eligible products, only Walmart and CVS is in network in my area and who grocery shops at a pharmacy full time? My HR department told me to continue shopping at my local stop & shop & submit my receipts for reimbursement. Did that - get a call from Nations Benefits saying my claim is denied. I have nowhere to shop & my funds just sitting in this stupid account. So so so NOT happy with Nations Benefits.
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Where’s the scanner??
Even though the scanner was pretty unreliable to use in the store, at least it was something. Now it’s not even there. I called customer service and he started reading off a list of items that were eligible and it sounded like the same items as last year. I asked if there was a place where I could read the list. Nope. Only available to them. This grocery benefit is nice but they do everything possible to make sure you can’t use it.
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Incompetence perfected
This app was made by totally incompetent idiots. Nothing works as it should. Logging is a nightmare. FaceID scans but you still have to enter ID and password. Stored password info does not come up correctly, if at all. OTC item presentation is ridiculous... duplicate items, known items do not come up in a search, UPC codes are not shown, only some obscure item number. Ridiculous! The scanner that is supposed to be there, is not. How are we suppose to see if in store items are eligible. Useless app for anything other than checked balance... if you can log in. Programmers and app design staff should look for another line of work.
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Worst app I have ever used
I would give it lower than a 1 star but it won’t let me. I am stuck using this app because my insurance company requires it. The scrolling doesn’t work most of the time. There is no back button when scrolling products. I registered (after several days of trying) and went to log in 2 weeks later and my password wasn’t working. I had to set a new password so I used the one I was entering thinking it was not correct. Received a message that I couldn’t use my current password. Jeez! I had just tried to log in with it and it wouldn’t work. Finally got logged in and set up to use Face ID. Tried to log in that way and it again required me to log in. I’d like to choose my own log in and not have to find my insurance card every time for my member number that is really long. The product thumbnails are too small to tell what they are.
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Check Product Eligibility doesn’t work. Can’t look up eligible items in the app!
When trying to see if an item at the store is eligible on the “Check Product Eligibility” page in the app, everything I look up does not show. It is clearly not functioning and needs to be fixed!
The Benefits Prepaid Flex card does not cover many food items at Walmart. These are items your website and membership paperwork specifies that should be covered. We are stuck being humiliated standing at the checkout counter and having to either put items back or pay out of pocket. There is no definitive list of eligible items. The receipt does not indicate which items were not covered so there’s no way to plan purchases accordingly to prevent this from happening again. Plus the Nations My Benefit customer service is non existent. I spent 3 hours waiting on hold (and an hour several other times) with no answer. The phone is the ONLY way to try and reach them. There is no email or chat support.
If you read the complaints at the Better Business Bureau, you will see many of us are very dissatisfied and contemplating changing our Medicare Advantage provider. When will you address the problems we’re having?
The Benefits Prepaid Flex card does not cover many food items at Walmart. These are items your website and membership paperwork specifies that should be covered. We are stuck being humiliated standing at the checkout counter and having to either put items back or pay out of pocket. There is no definitive list of eligible items. The receipt does not indicate which items were not covered so there’s no way to plan purchases accordingly to prevent this from happening again. Plus the Nations My Benefit customer service is non existent. I spent 3 hours waiting on hold (and an hour several other times) with no answer. The phone is the ONLY way to try and reach them. There is no email or chat support.
If you read the complaints at the Better Business Bureau, you will see many of us are very dissatisfied and contemplating changing our Medicare Advantage provider. When will you address the problems we’re having?
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Portal down for 6 days…they don’t notice it!
Inexcusable behaviour from this app & website! Portal is down 6 days & they are completely unaware of the problem? Someone obviously doesn’t need a job to be doing such SLOPPY work! I spoke with a representative, “Eddie”, who was nice enough, but STILL was unable to lig me in to portal to obtain OTC items. Too much lack of caring & concern for patients let’s me know, Aetna needs to be more concerned themselves! I feel a report to FTC & FCC along with Medicare & other FEDERAL AGENCIES, might light a fire under the developers. The fact that there is NO TECHNICAL SUPPORT PERSONNEL IR SUPERVISORS AVAILABLE to speak to, makes me very uncomfortable that I chose Aetna Medicare as my new insurance provider.
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I hate this app!!!
I really hate this app and this company! Trying to use this app drives up my blood pressure my anxiety and my frustration! It’s bad enough that everything is so triple the cost of what it should be for the quality that it is but then to have to deal with this frustrating app which you have to go back to the beginning every time you click on some thing and try to go back and shop some more it starts over completely!!! It finally allowed me to use touch sign in but yet I still have to enter my member number and my password to be able to access my account. This is the most frustrating thing I have ever dealt with and I have dealt with a lot of apps! If it wasn’t for the fact that I needed these benefits I would never use this app!!!
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