Poor directions
Maybe this will save someone some frustration- both the website and the app ask for your insurance card ID to register/login. It says if your card starts with three letters, to drop those. Well, my ID number does NOT start with three letters; it is letter, number, letter, so I didn’t drop them and kept getting a message saying it was an invalid ID. Turns out you have to drop the first three characters regardless of what they are. So try that if you are having a problem. Also, calling this company is exhausting; you can’t get a person, and it takes forever to even be able to check your balance on the automated system (which is why I downloaded the app). I’m only planning on using the app for balance checks. I’m not ordering online since they stopped using Walmart. I just use my card at the drugstore.
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An absolute disgrace
The user interface of this app is horrendous and the site is exactly the same. You expect the elderly to be able to use this!? It’s a mess. There is no back button and some of the items have absolutely no description whatsoever, add the fact that the prices are cartoonishly high, it’s like they’re being penalized for daring to order online.
I do all the ordering for my mother and it’s always a pain and it’s always too much. Before her insurance switched to this company she could effortlessly get whatever she needed with ease and within budget, now it’s a constant cycle of seeing what can wait till the next month.
It’s a disgrace, ABSOLUTELY EVERYONE involved in the conception of this app and company should be ashamed. Congratulations you’ve made the lives of the elderly worse. It’s despicable! I’m. I’m appalled and disappointed.
I do all the ordering for my mother and it’s always a pain and it’s always too much. Before her insurance switched to this company she could effortlessly get whatever she needed with ease and within budget, now it’s a constant cycle of seeing what can wait till the next month.
It’s a disgrace, ABSOLUTELY EVERYONE involved in the conception of this app and company should be ashamed. Congratulations you’ve made the lives of the elderly worse. It’s despicable! I’m. I’m appalled and disappointed.
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Horrible.
This is by far one of the worst apps I’ve ever used. How can a insurance company worth billions of dollars make a app that doesn’t function? There is no easy way to scan unless you tap on a product. Why not just put a button to tap to go to the scanner mode. No one knows what is eligible or isn’t eligible because you make it so complicated to simply scan a item in a store. It’s ridiculous, I’m scared to use my card out of embarrassment if something isn’t covered because there is no easy way to find out. Who wants to enter a UPC in 2023 almost 2024? What if someone can’t see well enough to type it? Then pick the store, and even if it’s covered 90% of the time, it won’t show it’s covered it says the product doesn’t exist. How does that make any logical sense? Literally just add a button to scan, that would make things 1000x more convenient for EVERYONE.
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No upc scanner
The Aop is trash. Went to Walmart could not even use app. First it was difficult to even register through the app. Had to call in to register. Rep was rude and pushy. I did tech support for a bank for 10 years and I know good service this was not it. Then after I registered I walked into Walmart only to realize upc scan tool did not work. I called back after 45 mins could not figure it out. I called my health plan to raise my frustration and was another 1/2 hour call no resolution. They tried to encourage me to use catalog. I advised them I want to buy otc no mail orders.
I called back a few days later and was told the scan feature no longer worked was on and off phone in 10 minutes. The guy was nice and professional. I wish that is what happened the first 3 calls.
This confirms my suspicion and frustration that the app developers don’t have it together. Sorry about the harsh feedback but GIVE US SOMETHING THAT WORKS AND IS NOT SO BUGGY! I am even thinking of switching health plans when that time comes because why have a benefit I can’t use.
I called back a few days later and was told the scan feature no longer worked was on and off phone in 10 minutes. The guy was nice and professional. I wish that is what happened the first 3 calls.
This confirms my suspicion and frustration that the app developers don’t have it together. Sorry about the harsh feedback but GIVE US SOMETHING THAT WORKS AND IS NOT SO BUGGY! I am even thinking of switching health plans when that time comes because why have a benefit I can’t use.
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I can’t afford this app
What I mean by that is this app is supposed to help the elderly… It’s steals from the elderly. Highway robbery at its best. They want us to mail order from this company, let me give you an example. Soup: $3.80. I can’t even write this review without getting my blood pressure up to stroke level. This is the worst app worst company worst everything that I have ever used and I am 66 years old so that’s a lot of stuff I have used but this is got to be the all-time WORSE! I ordered the medicine lockbox. Was I in for a treat or so I thought. I paid $45 for a PLASTIC lock box… seriously ALL plastic, $45! This doesn’t help the elderly, all it does is rip the elderly off. We used to be able to order through Walmart online. Oh no, not now. Do you have to be there personally to use your card at Walmart. What about the Elderly that doesn’t drive? What about the elderly that doesn’t even have a vehicle?. Will you get my point I wish I knew who to complain to about this. Good luck, because you’re gonna need it.
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