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Optum Personal Care

Optum Personal Care

OTC Benefits, Made Easy

21K ratings
60 reviews
💪 Health & Fitness
🏥 Medical

Archived App (Last seen on 7 Mar 2025)

This is an archived listing of the app previously available on the App Store.

Although the app is no longer distributed by Apple, you can still view its description, screenshots, version history, ratings, and metadata for reference.

Details

  • Released
  • Updated
  • November 26, 2020
  • December 17, 2024

Developer

Clockwork Active Media Systems, LLC
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Optum Personal Care screenshot #1 for iPhone
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Optum Personal Care screenshot #6 for iPhone
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Reviews summary↘︎
⭐60
Reviews↘︎
🔄6+ apps
Alternatives↘︎
❓5 answered
FAQ↘︎
📦w/o updates
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About

Manage your over-the-counter (OTC) benefits easily with this app. Access your benefit details, check your credit balance, and shop for essential items from an online catalog. Home delivery and order tracking are available.

✓Manage OTC benefits
✓Check credit balance
✓Shop online catalog
✓Home delivery
✓Order tracking
✓Account management
Show original description

What users say

Summarized from real user reviews of Optum Personal Care. Based on 21K reviews and a 4.8/5 average, it highlights the 5 positives and 5 negatives reviewers mention most about this Health & Fitness app.

Positive things

  • 🚀Easy ordering
  • 🚀Convenient home delivery
  • 👍User-friendly app
  • 👍Clear order tracking
  • 👍Helpful customer service

Negative things

  • 🐛Unexpected logouts
  • 🐛Glitchy navigation
  • 🐛Incorrect item information
  • 💰Overpriced products
  • 🤔Limited product selection
See all reviews

What's New in Optum Personal Care

1.7.98

December 17, 2024

Updated benefits content

User reviews

Most RecentHighest RatedLowest Rated

New order for first time

My original doc first received had the wrong name for the ordering site, also when I got online for the products picked out my items , called in to order all the numbers I had were incorrect. A lot of time wasted, I got on the proper site and then had a bunch of sign on problems and got locked down for 20 minutes. When I got on line looking for items is slow as a snail, the system couldn’t go from page one to the next page what a joke system. I was using an iPhone 12 with 17 op system.
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BOA screw upBOA screw up

Response from developer

Thank you for the feedback, because of this and feedback like it from others we were able to identify an issue and escalate it with our tech team, we’re currently investigating ways to improve the speed to place an order.

Catalogue

It’s very frustrating to use this app. You search “Hearing Protection” and it gives you one hearing amplifier, and then it skips to Tooth paste and works its way to diapers. WHAT has any of that got to do with hearing protection. NOTHING. I haven’t had much luck looking for anything. There’s the paper catalogue that used to come, but I haven’t seen one of them n a while. That’s just one example. Maybe they’ll catch on some day.
Once you place your item in the shopping cart, you can’t check the size you picked to verify it. It says to verify, but it doesn’t allow you to do it.
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NLA365NLA365

Response from developer

Thanks for your feedback. With every new app version we are introducing new features and improving existing ones. Your feedback will help us improve further.

2-step verification

The website works fine with a couple of changes needed.

First - a TEXT option needs to be added for 2-step verification. I have my phone set up to send unknown callers directly to voice mail. Each time the call comes in for verification it’s from a different number so that makes it a little difficult to add into my contacts list. I finally got the call by turnoff my call filtering, but it is so easy when a website uses TEXT instead of voice calls.

Second - I haven’t found a way to go directly to the shopping cart without scrolling all the way to the top of the page. Either add a “return to top” option or a hot key that takes you directly to the cart.

Make these changes and your website will be much friendlier to use.
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CucharaRedCucharaRed

Response from developer

Thanks for your feedback! We'll pass your suggestion along to our product team; they're always considering ways to make the app better!

Unexpected logouts

When browsing the items on my iPad this Saturday morning, after about 5-10 minutes, bam, all of a sudden, the log in screen would pop up and I’d have to log in again. This happened about 5-10 times today. I never had that problem with my desktop.
Carl21yaleCarl21yale

Response from developer

Thank you for the feedback, because of this and feedback like it from others we were able to identify an issue and escalate it with our tech team, we’re currently investigating ways to improve the speed to place an order.

Prices are High

The items for purchase are higher than outside retail. It would be better if the excess $ that you can’t use could be carried over to the next quarter. Since there isn’t anyway to use the $ amounts that are too small.

It would be nice to just have the $ amount to use at any retail place
GweedeeGweedee

Response from developer

Thanks for your feedback! We'll pass your suggestion along to our product team; they're always considering ways to make the app better!

See 55 more reviews

User experience

🐞

Reported Bugs

3 issues

Issues removing items from cart

Bug

Inconsistent pricing and taxes

Bug

Trouble with credit card payments

Bug
✨

Requested Features

5 requests

Add text-based 2-step verification

Feature

Improve search functionality

Feature

Provide more product details

Feature

Allow saving items for later

Feature

Implement better order management

Feature

FAQ

What is the Optum Personal Care app?

The Optum Personal Care app is designed for members who have over-the-counter (OTC) benefits through their health plan, employer, or other group. It allows you to easily manage your benefit, check your credit balance, and shop for essential OTC items from an online catalog for home delivery.

How do I use my OTC benefit with this app?

After creating an account and registering your eligibility, you can use the app to browse the online store, select products, and purchase them using your available benefit credits. The app also allows you to track your order status once it has been placed.

Is there a cost to use the Optum Personal Care app?

The app itself is free to download and use. Your ability to purchase items depends on the OTC benefit provided by your health plan, employer, or group. The app helps you manage and utilize those existing benefits.

What kind of products can I buy?

The app provides access to an expansive online catalog of essential over-the-counter (OTC) items. These are typically products that can be purchased without a prescription and are covered under your specific Optum Personal Care Benefit plan.

Who is eligible to use this app?

Eligibility is limited to individuals who are members of Optum Personal Care Benefits through their health plan, employer, or other group. You must be eligible to register your Optum Personal Care Benefits account to use the app's features.