Optum Personal Care User Reviews

Name: Optum Personal Care
Rating: 4.78899 (21095 reviews)

Optum Personal Care

Clockwork Active Media Systems, LLC

💪 Health & Fitness

🏥 Medical

What users say

Summarized from real user reviews of Optum Personal Care. Based on 21K reviews and a 4.8/5 average, it highlights the 5 positives and 5 negatives reviewers mention most about this Health & Fitness app.

Positive things

🚀Easy ordering
🚀Convenient home delivery
👍User-friendly app
👍Clear order tracking
👍Helpful customer service

Negative things

🐛Unexpected logouts
🐛Glitchy navigation
🐛Incorrect item information
💰Overpriced products
🤔Limited product selection

Top reviews

Most Recent Highest Rated Lowest Rated

New order for first time

My original doc first received had the wrong name for the ordering site, also when I got online for the products picked out my items , called in to order all the numbers I had were incorrect. A lot of time wasted, I got on the proper site and then had a bunch of sign on problems and got locked down for 20 minutes. When I got on line looking for items is slow as a snail, the system couldn’t go from page one to the next page what a joke system. I was using an iPhone 12 with 17 op system.

BOA screw up

3 years ago

Response from developer

Thank you for the feedback, because of this and feedback like it from others we were able to identify an issue and escalate it with our tech team, we’re currently investigating ways to improve the speed to place an order.

Catalogue

It’s very frustrating to use this app. You search “Hearing Protection” and it gives you one hearing amplifier, and then it skips to Tooth paste and works its way to diapers. WHAT has any of that got to do with hearing protection. NOTHING. I haven’t had much luck looking for anything. There’s the paper catalogue that used to come, but I haven’t seen one of them n a while. That’s just one example. Maybe they’ll catch on some day.
Once you place your item in the shopping cart, you can’t check the size you picked to verify it. It says to verify, but it doesn’t allow you to do it.

NLA365

3 years ago

Response from developer

Thanks for your feedback. With every new app version we are introducing new features and improving existing ones. Your feedback will help us improve further.

2-step verification

The website works fine with a couple of changes needed.

First - a TEXT option needs to be added for 2-step verification. I have my phone set up to send unknown callers directly to voice mail. Each time the call comes in for verification it’s from a different number so that makes it a little difficult to add into my contacts list. I finally got the call by turnoff my call filtering, but it is so easy when a website uses TEXT instead of voice calls.

Second - I haven’t found a way to go directly to the shopping cart without scrolling all the way to the top of the page. Either add a “return to top” option or a hot key that takes you directly to the cart.

Make these changes and your website will be much friendlier to use.

CucharaRed

3 years ago

Response from developer

Thanks for your feedback! We'll pass your suggestion along to our product team; they're always considering ways to make the app better!

Unexpected logouts

When browsing the items on my iPad this Saturday morning, after about 5-10 minutes, bam, all of a sudden, the log in screen would pop up and I’d have to log in again. This happened about 5-10 times today. I never had that problem with my desktop.

Carl21yale

3 years ago

Response from developer

Prices are High

The items for purchase are higher than outside retail. It would be better if the excess $ that you can’t use could be carried over to the next quarter. Since there isn’t anyway to use the $ amounts that are too small.

It would be nice to just have the $ amount to use at any retail place

Gweedee

3 years ago

Response from developer

Thanks for your feedback! We'll pass your suggestion along to our product team; they're always considering ways to make the app better!

Not happy when chains left

I don’t understand why your price’s doesn’t match the little amount that is provided. If I have a couple of changes left over you take it away knowing no one can afford any items on your list with the extra change left over, but if I go over the $40 you want to charge me for it. If anything is left over it should be carryover until the end of year.

WAJ 1

3 years ago

Response from developer

Thanks for your feedback. With every new app version we are introducing new features and improving existing ones. Your feedback will help us improve further.

Navigation for items

It took a great deal of moving around the site to find the option to search for products. IMHO, this should be one of the easiest options to find. In addition, I was logged out 3 times over the space of 5 minutes. It is not clear what was triggering the disconnection, but it seemed over-aggressive.

Jonny.WM

3 years ago

Response from developer

Optimum 1

The app is stupid hard to use. A double call to the same number? Another call to that same number to check out? The search feature can’t find anything, it’s glitchy and clumsy. Why would you have red flags on all items until you cross the $35 rubicon? How many times do you go grab something at the drugstore and spend $35 ?
The entire site is a rip-off to get folks to buy only the crap you’ve bought in huge bulk. It’s very inconvenient, very bothersome and intended to keep older retirees from receiving their benefits purposely so you will make more money !

payneles

3 years ago

Response from developer

Thanks for your feedback. We'll pass your suggestion along to our product team; they're always considering new products to add and ways to make the app better. Our customer support team tracks product and feature suggestions and may be able to help find products at 1-844-564-2198, TTY 711 or by emailing shopfirstlinebenefits@optum.com.

Good App

This is easy to use although for some things (1,2,3 choices at the bottom of the area) I had to push several times to get the view to change.
I also did not see where to add an item # from the online catalog.
Some items do not have a description.
Overall, I had a good experience with this app.

Gramma player

3 years ago

Response from developer

Thanks for your feedback! We'll pass your suggestion along to our product team; they're always considering ways to make the app better!

Save For Later

I was unable to access the “Save For Later” feature on my iPhone. I went completely out of the app and, with an advocate in the help center directing me, could not access this feature. I would find this access extremely helpful, and was disappointed that I could not see this feature on my iPhone. I got “No shopping list.”

hyacinthwoman

3 years ago

Response from developer

Thanks for your feedback. With every new app version we are introducing new features and improving existing ones. Your feedback will help us improve further.

appreciative

It is so nice to know that I can check my Firstline app from time to time and find that I can order useful products for no cost (even free shipping and no tax on my part). I'm appreciative of this opportunity. It really helps my budget. Thank you.

zookeeperz

3 years ago

Response from developer

Thanks for your review; we’re glad you like the app!

App

Much better than trying to do it on Google!It was a nightmare and I sent messages back on my email!This app is a much better set up and try to do it on Google!

younutcase

3 years ago

Overall a Very Good App, but needs improvement in the Shop area.

I think overall this is a Very Good App, but I feel it needs improvement in the Shop area. It is very frustrating and time consuming to shop looking at a small window with only one item at a time that’s visible to select. I would like to see a full screen displaying multiple items at a time that can be selected individually for additional information or for adding to cart. I think that improvement would tremendously improve the shopping experience.

Winkydinkydew

3 years ago

Response from developer

Thanks for your feedback! We'll pass your suggestion along to our product team; they're always considering ways to make the app better!

Taxes are included now so no guesswork !

PROS: All of United Healthcare’s previous health benefits sites didn’t include their tax. They were very hard to make the total as close as we can now.
CONS: These Medline products are way overpriced ! I can’t get what I used to get with Walmart. Choices are VERY limited.

Shi Shi Gaga

4 years ago

Weird math

My order came to exactly $40 which is my benefit amount. Items were rounded up, 2.99 became 3.00 etc so it was an even $40. I went to the check out page and the total was $40 with zero tax and zero shipping. When I submitted the order it said I exceeded my benefit by .53 (53 cents). Ok I don’t get the math but whatever. So I had the option to add a credit card to pay the overage so I added my credit card and the app “said “ credit card successfully added so when I advanced to the next page to check out I got an error message so I tried 5 more times and each time the same thing happened. I only tried 5 times because you know the definition of insanity…. So I took a tube of toothpaste off my order to get it to go through and it did. I’ll try customer service to try to work around the credit card issue when I have time.

Last8

4 years ago

Response from developer

Hello, thanks for your review! When you do have time, please feel free to provide additional details to our customer support team at 1-844-564-2198, TTY 711 or by emailing shopfirstlinebenefits@optum.com.

The App

I see this app is to help me get items offered to me quarterly by my health insurers. This is helpful, I just wished I had been given an explanation instead of the app just appearing out of nowhere.

Jedi Cat

4 years ago

Communicate more clearly

I wasted tons of unnecessary time setting up the app and account because they do NOT make clear that the member id number is everything that PRECEDES the dash. Why didn't the user interface make that clear? I wouldn't have needed to call customer service to figure that out if it was clearly stated in the app.

Otherwise, once I got in, everything was fine.

DragonflyDiva

4 years ago

Over priced items

While it may help out for those who cannot get about to purchase cheaper in stores, why are the prices so high? Also how come the online app and catalog are not the same? Looking for bandaids online, didn’t see them online but are in the catalog; didn’t see a search feature ( this would be helpful). I am not saying it is not worth it as it is free just the fact it could be improved.

JZVCH

4 years ago

Response from developer

Thanks for your feedback. With every new app version we are introducing new features and improving existing ones. Your feedback will help us improve further. There is a product search feature in the app that will let you search for a product. Our customer support team may be able to help at 1-844-564-2198, TTY 711 or by emailing shopfirstlinebenefits@optum.com.

Remove item.

Trying to remove an item that’s not on sale any more, I understand it’s not on sale I’m not trying to buy it. It’s the fact I’m hitting removed item and it wants me to contact support at 10:56 pm and I have to wait tell 7:00am when it’s a easy issue I can fixe when I know customer support going to treat me dumbfounded on a system issue not removing items after I buy and keeping it there. Also love the program just issue with app.

s&h1997

5 years ago

No info on products

The app does not give any info on the products. It gives no info about each product, I.e., the disposable pads for $35 with no number of pads listed; the electric heating pad with no info on levels of heat, as in, low, med, high, or just low and high?? And no idea what material the cover is, or if it’s removable, washable??
I appreciate getting the products, but it would be helpful to know more about them.

DeeceeRN

5 years ago

Response from developer

Thanks for the message, and we're sorry to hear that you’re having trouble finding the product info you need. Our customer support team may be able to help at 1-844-564-2198, TTY 711 or by emailing shopfirstlinebenefits@optum.com.