Was great until 2025 taxes
It’s been good for several years. For my 2025 taxes, it took me forever to check out. It kept crashing on my Apple payment. It was frustrating enough that for this years taxes, I’ll be trying TurboTax.
Pseudo sincerity
You should know, they will overhype their app, keeping it up to date FOR security, etc, but even the most basic functions (e.g. changing your hone address), they force
you to the browser to do so.
you to the browser to do so.
Racket
Trying to charge me to access my own tax returns
Faulty H&R Block Product
I’m a disappointed regular customer.
I filled my 2025 taxes with H&R Block and paid to utilize their product. I received a notice from the IRS indicating that I was receiving a penalty for ‘failing to pay 2025 estimated amount’. Long story short I found that even though I had manually inserted the correct numbers from our W2’s, H&R Block’s product generated and utilized an incorrect “Federal Income Tax Withheld” value. Meaning, that the values were correct in the confirmation window, but overrode once it processed into the last step and what was reflected on the Tax Return Summary. I spoke to several operators, walked them through the situation and provided them proof. I was either told to take it up with the IRS, I needed to pay an additional fee to speak to an H&R Block specialist to review my tax filing, or that they only dealt with mistakes as a result of their product. Needless to say, this was a product miscalculation output. I’m not sure why we are asked to pay to utilize H&R Block services (regardless what service you utilize) to file our taxes and they don’t take responsibility when their product is faulty — wether intentional or intentional.
I was asked to submit a claim explaining all of this in detail, keep in mind that the deadline to pay this to the IRS was way before my claim would be addressed. H&R Block declined paying back for their products miscalculation output.
I’m sure I’m not the only one that is experiencing this. Please keep an eye out for this type of theft. I’m not using H&R Block’s services ever again - they lost my trust.
I filled my 2025 taxes with H&R Block and paid to utilize their product. I received a notice from the IRS indicating that I was receiving a penalty for ‘failing to pay 2025 estimated amount’. Long story short I found that even though I had manually inserted the correct numbers from our W2’s, H&R Block’s product generated and utilized an incorrect “Federal Income Tax Withheld” value. Meaning, that the values were correct in the confirmation window, but overrode once it processed into the last step and what was reflected on the Tax Return Summary. I spoke to several operators, walked them through the situation and provided them proof. I was either told to take it up with the IRS, I needed to pay an additional fee to speak to an H&R Block specialist to review my tax filing, or that they only dealt with mistakes as a result of their product. Needless to say, this was a product miscalculation output. I’m not sure why we are asked to pay to utilize H&R Block services (regardless what service you utilize) to file our taxes and they don’t take responsibility when their product is faulty — wether intentional or intentional.
I was asked to submit a claim explaining all of this in detail, keep in mind that the deadline to pay this to the IRS was way before my claim would be addressed. H&R Block declined paying back for their products miscalculation output.
I’m sure I’m not the only one that is experiencing this. Please keep an eye out for this type of theft. I’m not using H&R Block’s services ever again - they lost my trust.
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Scammy
Awful experience. First of all, I was only able to do my federal thru the app. Second, I had to do the state portion thru web browser, then it tried to force me to choose a ‘tax pro’ that I needed to see in person. The single worth tax experience of ALL TIME.
Horrible app
I’m honestly debating doing my taxes somewhere else because this app is such a pain. It makes me put my password in and then I have to also send a text message or an email with a code and even if I choose and not put my password in and do the email or the text message. It still makes me put my password after. You can’t transfer funds out and I tried to add a linked account four times and it would finally add it and then the next day it would be gone and I would have to add it again. The app just doesn’t make any sense at all and the settings are so bar and horrible. It’s not helpful and then when you try to call customer service it says the hours of operation or 7 AM to 10 PM and even when I’m in between that timeframe, it still hangs up on me.
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Doesn’t fully work…
None of the “Learn more” links, or any other links for that matter, open up so you can actually read them. The “Print return” button at the end also doesn’t open. So…. You inevitably have to login to your laptop or login via a web browser outside of the app to download any paperwork. It filed successfully, so 3 stars. But it doesn’t work 100%
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Cost to much to file
Had to pay 222 dollars even after a 50 dollar discount
Emerald card who??
I’ve been an HR Block client for many years and never have I ever had more trouble with the Emerald Card than I have had this year. No where in the myBlock app (on my phone) does it say “add card” and when I try the log in for the Emerald Card via HR Block web site, it takes me back to the myBlock app. (on my phone), And NO WHERE on this app is an Emerald Card ‘log in ‘ place , or ‘available balance’, etc. Yes I know, “call the 1800 # on back of card “ , I have & it too, has got me No where. *Will someone PLEASE show me I’m wrong. I really, really want to be wrong.
Thank you.
Thank you.
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Disappointed
I’ve used this app for several years and this (by far) was the worst experience. Most links didn’t work if I needed more information. Leaving my tax return and coming back to it was a nightmare. I either had to start over or spent a lot of time hitting the back button. I’ve always paid my taxes through the app and this year I couldn’t, which is fine, but it was not clear whether I had paid them. My credit card information was in the system after paying for the service. Was it used to pay federal also? No instruction and I don’t feel confident at all in this service this year.
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Horrible
First year filing online with H&R and I’d just like to say I’m never doing it again. I don’t have the money to hire a tax professional but there’s no way to downgrade to file yourself if you accidentally upgrade, the site tells you to call and the bot is useless and gives you false information. I called my local H&R Block and they have no idea how to do anything either! I’m tight on time and already stressed enough, this app (and the site!) did nothing to help accept for make me more upset and frustrated.
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Deceptive behaviour
You spend hours filling the forms and then they log you out and demand biometrics for you to access your forms. Phone, email, and any identifiable information is not enough. They also share your data with Google and Meta as per their privacy policy
Literally doesn’t work
H&R Block has proven they don’t have to care about the user experience. And why would they when they’ve built themselves a monopoly?
The app renders UI items outside of the screen, making certain functions impossible to use. It constantly logs you out. Etc.
All of these positive reviews must be fake.
The app renders UI items outside of the screen, making certain functions impossible to use. It constantly logs you out. Etc.
All of these positive reviews must be fake.
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Federal Return Rejected with No Explanation
My federal return was rejected and HR Block's software refused to show me the IRS rejection code - information the IRS sends to them automatically. Instead I was sent through an endless loop back to a section their own accuracy review had already cleared. With no way to know if the problem was a data error or too many filing attempts, I was forced to mail my return on the April 15 deadline instead of e-filing. I paid for a service that failed me at the worst possible moment. Requesting a refund of my filing fee. Unacceptable.
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Noncompliant
We does it freeze every single time I try to click on a link the find info? Why why why
Nimrod
I went into this experience hoping to get some assistance with my 2024 taxes done. The man named Don in the Hawaiian shirt wasn’t able to assist me in any way what so ever. Don was only able to refer me to phone numbers that ultimately lead me nowhere. Don seems too be only able to make light of a situation that to others can be a stressful situation. Dons’ repetitive and undesired jokes made me feel like he didn’t take his job seriously. He was able to talk me into working my 2025 taxes which I was more than capable of doing myself, then charged me 50~% of my return. I will never do business with H&R Block again after about 7 years of my service to you. Dons years of work with H&R Block and especially his time in the service did not show prevalent that day and I doubt his ability to do his job professionally. I truly feel as though your business failed me that day.
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All the links for more info don't work
As others have complained you click "what is this?" And nothing happens. Not useful. Will try turbotax app
FaceID Broken
Why is your app broken
Nope
Junk app. Makes me re sign in every single day unless I enable face ID. What year do we live in? At least let me enable ‘keep me signed in’
Waste of time
I never was in love with this product. I kept using it because it had previous years tax info stored. This year, I clicked one box wrong and was informed that I would need to re-enter everything. I am done with this company.
