Server Breaks Connection
Any line of message won’t serve as our advocacy to know–how taxpayers. Options continue to be exhausted for defunding of ‘sage counselling.’
CBChief Boyardee
Don’t ever do full service
My 2024 taxes dude said he messed something up and I had to do something I never figured it out and he was super unhelpful. Your mistake is now my problem? 2025 taxes same story don’t recommend full service to anyone 13 years of experience my rear end if your so experienced do better.
PPandaPuddinLegacy
Forces Tax Expert Plan and makes IMPOSSIBLE to remove
Last year I filed using the tax expert plan because I had specific taxes that I needed assistance on. This year I wanted to just use the basic option and I couldn’t change it through the app or through the mobile Internet version of TurboTax. I had to go to the desktop version of turboTax and completely restart my tax filing in order to switch to the basic version. It is ridiculous that I have to go through all of these hoops in order to switch back to the basic version, it’s extremely frustrating that I had to navigate through three separate versions of the application in order to avoid paying a premium just to file my taxes.
I didn’t select the tax expert option and they didn’t provide me a clear way to switch back to the basic version.
Make it easier TurboTax. This is ridiculous.
I didn’t select the tax expert option and they didn’t provide me a clear way to switch back to the basic version.
Make it easier TurboTax. This is ridiculous.
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Jjmurp107
Unable to use this year due to weird tech glitch
After upgrading to having someone do my taxes, and then downgrading back to self serve, I landed on an error that wouldn’t allow me to move forward with my taxes. I tried calling every support number there is but it would only direct me to a tax specialist who were unable to help with account issues. It went on for weeks until I realized what am I doing lol, so I switched to HR block and it was fantastic start to finish. Really good customer service too. Kinda glad this silly glitch helped me see the light.
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JJohnnyboyofluxcapacitor
Deceptive user experience
Purposefully trying to make you share your data with third parties and purchase add-ons on accident through misleading user interface.
EErasmus123
