HORRIBLE CUSTOMER SERVICE
After months I still haven’t received my “accepted, and issued” state refund. Customer service is just ai and bots with preset questions and answers, called issuing company and they said it has to be the company holding it or having it stuck processing with turbo tax or Credit Karma because it was issued to the correct account already. And yes I checked the irs find my refund website as the bots suggested numerous times and it says issued.
Show more
Needs an update for IPad 9th gen
Not able to click on any of the bottom options in order to continue because of the bottom row options.
Terrible help after service
I did the payment plan option to make monthly payments for what I owed and it has been a nightmare ive talked to probably over 50 different people in the last 3 months and the bank and nobody can answer what the issue is thay say it good but the payment does not go through and if you schedule a call for help and don’t answer with in 5 seconds there are suddenly no longer available they say there take the problem to higher up then you only get a rejected payment and a notice that it needs to be paid I would if i could but unfortunately they don’t feel the need to actually do there jobs or care for any issue that isn’t a single push of a button fix i highly doubt not recommend this company especially if there not going to finish the service you paid them to do
Show more
Just go to a person
The AI chat bot it’s no help. I’ve been waiting on my returns for months and turbo tax helper does absolutely nothing. I can’t believe I paid my own money to do my own taxes. Just pay a human person to do them. This is not longer the convenience it was when it was free.
Gotnothingoutifthedeal
So I have used turbo tax before and I am noticing a pattern that I don’t like. Turbo tax each time says I am due a refund but I never receive one for various reasons. Turbo tax gets there money 212 dollars and I get nothing. By the way turbo tax uses an ACH withdrawal from my bank account in the middle of the night to make sure they get paid while I get nothing seems unfair. Each time a review is written regardless of the company if it is bad the company says this “you don’t have to use our service or product “ because they don’t care about you just want your money
Show more
