HORRIBLE CUSTOMER SERVICE
After months I still haven’t received my “accepted, and issued” state refund. Customer service is just ai and bots with preset questions and answers, called issuing company and they said it has to be the company holding it or having it stuck processing with turbo tax or Credit Karma because it was issued to the correct account already. And yes I checked the irs find my refund website as the bots suggested numerous times and it says issued.
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Needs an update for IPad 9th gen
Not able to click on any of the bottom options in order to continue because of the bottom row options.
Terrible help after service
I did the payment plan option to make monthly payments for what I owed and it has been a nightmare ive talked to probably over 50 different people in the last 3 months and the bank and nobody can answer what the issue is thay say it good but the payment does not go through and if you schedule a call for help and don’t answer with in 5 seconds there are suddenly no longer available they say there take the problem to higher up then you only get a rejected payment and a notice that it needs to be paid I would if i could but unfortunately they don’t feel the need to actually do there jobs or care for any issue that isn’t a single push of a button fix i highly doubt not recommend this company especially if there not going to finish the service you paid them to do
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Just go to a person
The AI chat bot it’s no help. I’ve been waiting on my returns for months and turbo tax helper does absolutely nothing. I can’t believe I paid my own money to do my own taxes. Just pay a human person to do them. This is not longer the convenience it was when it was free.
Gotnothingoutifthedeal
So I have used turbo tax before and I am noticing a pattern that I don’t like. Turbo tax each time says I am due a refund but I never receive one for various reasons. Turbo tax gets there money 212 dollars and I get nothing. By the way turbo tax uses an ACH withdrawal from my bank account in the middle of the night to make sure they get paid while I get nothing seems unfair. Each time a review is written regardless of the company if it is bad the company says this “you don’t have to use our service or product “ because they don’t care about you just want your money
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Scam
I didn’t receive my refund as promised under the terms of service., but yet you’re still attempting to charge me for an early refund
Witness me. See you in court
Witness me. See you in court
Low refund
How can someone with 40k a year only get a couple hundred back. Please explain this to me in great detail cause it doesn’t make sense.
Scam
I chose the free version but turbo tax picked the TurboTax Online Do It Yourself Premium 2025 which is an extra $139. Won’t let me switch because they claim I already paid but I haven’t even filed yet. Wouldn’t recommend to anyone.
Garbage
I would like to personally thank the person who is responsible for the thousands of spam calls Ive gotten as result of my information being sold, apparently the deceptive “free file” didnt bring in enough revenue.. so thankful i can trust you with my SSN and income info, just not my phone number
Disappeared
My turbo tax expert hasn’t messaged me in a month and I finally called to get reassigned and now the calls just drop when I get call backs. When I do get people they are nice, just likely will do my taxes in person next year after this experience.
5/18 update
I ended up getting a great expert to help - sadly, I signed up in April for the $150 offer and the price ended up being $536.75. Being 2 different experts couldn’t file in time for by April 15 even though I had my documents done in time. That price wasn’t told to me until I saw it after the process was done. Didn’t even know there prices got that high
Tough tough experience this year
5/18 update
I ended up getting a great expert to help - sadly, I signed up in April for the $150 offer and the price ended up being $536.75. Being 2 different experts couldn’t file in time for by April 15 even though I had my documents done in time. That price wasn’t told to me until I saw it after the process was done. Didn’t even know there prices got that high
Tough tough experience this year
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Not happy at all
I usually file with these guys every year. And every year there is an option to file free ad they advertise on tv. Well, this past year when I filed, I get an email saying that my bank will be charged $119.00 for a deluxe option that I never wanted and never selected. I’m moving on from these thieves. They are no better than the IRS. I learned my lesson. I just wanted let everyone here know it’s not free!! One star from me.
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No more. H&R Block is cheaper
It USED to be good. This year I had to buy the $350 tax package. $350!!! I’ve used turbo tax since the first year available For single use software!!!! Ive been rejected 3 times now. Their “expert advice” (yes I have unlimited help!) sits there asking me stupid questions for 30 minutes that have nothing todo with the problem
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Scammy
Don’t waste your time there’s better free tax filing programs and their ‘experts’ are scammers. I’d give no stars if I could. They charged me for a tax expert for a tax year I didn’t need and when they couldn’t get the payment they auto drafted from my savings account and now I am short for my rent money!! LITERALLY GO ANYWHERE ELSE. I’ll never use this service again. And can’t even reach support to complain.
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Longtime user no more
I’ve used TurboTax for years and appreciate the convenience of it having my tax history, BUT I WILL NOT BE USING IT AGAIN. This past year, I used the tax expert to do my taxes and encountered so many problems with the expert, the software, and the website that it cost me time and money. I’ve given detailed feedback to TurboTax and they don’t care and don’t take ownership of the problems. I even applied for a refund of the purchase of the software and received a negative response saying once payment has been received, I’m not eligible for a refund EVEN IF THE RETURN IS REJECTED BY THE AGENCY! I will not be using TurboTax again and DO NOT RECOMMEND IT!
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Taxes
How does it feel to be so incompetent that the only thing you’ve done is help the government extort money from your fellow citizens so that our money can be sent to Israel and be part of the Epstein island funds, as well as funding wars and genocide. You know, instead of getting a real job and contributing to humanity?
The only reason I use this is because I’ll go to jail under threat of extortion if I don’t.
The only reason I use this is because I’ll go to jail under threat of extortion if I don’t.
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They incorrectly filed my taxes.
I’m a single person with no dependents who owns no property and has had one employer. I received a letter from the IRS shortly after filing my 2025 taxes (on time) with a $100+ penalty for miscalculating my 2025 taxes (I already paid $2,800.)
TurboTax is supposed to have a penalty guarantee for this kind of thing, but I’ve received no help at all and only get AI responses. If you don’t want an audit, don’t use TurboTax, even/especially if your taxes are extremely simple and straightforward.
TurboTax is supposed to have a penalty guarantee for this kind of thing, but I’ve received no help at all and only get AI responses. If you don’t want an audit, don’t use TurboTax, even/especially if your taxes are extremely simple and straightforward.
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Refund
Tax return
Horrible Service
I purchased a full service plan, it was passed around five different advisors as they continue to drop with no explanation a restart every time. They have no customer service representation, only tax advisors can speak to you. They are authorized to do nothing for you for all the service problems.
They hide behind their terms and conditions and put all the work on you- the customer - should you have a complaint, which three out of five years I have.
I’m finished with TT and recommend you dont get hooked. It’s garbage.
They hide behind their terms and conditions and put all the work on you- the customer - should you have a complaint, which three out of five years I have.
I’m finished with TT and recommend you dont get hooked. It’s garbage.
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DO NOT USE TT- 10+ yr Customer Leaving for Good Reasons
Over the years turbo tax’s increasing greed has really been a turn off. It went from actually being free, to being over a $100 to file while every commercial still falsely advertises it “free” for the most basic. Well this year I went elsewhere and got faster filing that was ACTUALLY free. To top that off it’s very concerning to hear data is being shared with other non US entities this year (I’ll leave the genocidal country unnamed, I’m sure you can guess.) Why do they need American’s tax information? It’s giving treason. Thank GOD I switched and will not be back, ethically I refuse to support this evil company. Telling everyone I know to avoid Turbo Tax like the plague they have become.
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Not so expert
My tax refund was messed up even though I paid filing with expert review. Two or three different “experts” tried helping but now I end up needing to protest for my tax return. I previously didn’t need to do an identification validation quiz but I was prompted to do it, but it was too late and my tax return was adjusted to zero which now requires the protest.
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