Losing time and money
This app just make me lose more time and money the regular ones i try to se how work but i loss so much so never use turbo tax again.
Gente solo es pérdida de tiempo y dinero con esta app la probé aver si me servía pero no termine pagando mucho más que con las tiendas de taxas y perdí mucho tiempo buscando sacar documentos y enviarlos esto es lo peor que pude hacer usar turbo tax el peor error
Gente solo es pérdida de tiempo y dinero con esta app la probé aver si me servía pero no termine pagando mucho más que con las tiendas de taxas y perdí mucho tiempo buscando sacar documentos y enviarlos esto es lo peor que pude hacer usar turbo tax el peor error
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Eva Raquel Aguilera
Taxes 2025 sin cobertura por incumplimiento de Turbo Tax
Got Screwed by TurboTax
Watch out guys. I chose the FREE TurboTax. I used the standard 1040 return. Had only one W-2. I did however have the Child Tax Credit, and the Earned Income Tax Credit but these were included so why am I being billed? It never came up telling me I was going to be billed. What a lie. A month later I get an email that tells me; For the online state DIY I owe $64 + For the deluxe I owe $79 for a total of $143. You cannot respond to the email. You can only call them so I called them. Went round and round with the AI that responds to their calls, until I finally got an agent. They will not reverse the charges. They said it continuously tells you through out the filing process that you’re going to be charged. It did not do that. I wouldn’t have entered my credit card information if I’ve known that. How stupid do you think I am? I’ve done taxes using software for years never been charged. Funny thing is they aren’t even my taxes I was doing my son a favor by doing his taxes. Even though it’s supposed to be free, it’s still requires you to enter in a payment method at the end or you cannot continue. Bad thing is I use my debit card in the filing process so I’m the one gonna be billed. I’m 66 years old and live on a disability check. I know one thing for sure I’ll never use the “FREE” TurboTax again. And I’m going to blast this all over social media.
Here is what TurboTax’s standard reply is “Our system is designed to detect the complexity of your return based on the information provided. Free Edition filing is intended for simple 1040 returns only not including any schedules except Schedule 1-A, Child Tax Credit, Earned Income Tax Credit and student loan interest.”
Here is what TurboTax’s standard reply is “Our system is designed to detect the complexity of your return based on the information provided. Free Edition filing is intended for simple 1040 returns only not including any schedules except Schedule 1-A, Child Tax Credit, Earned Income Tax Credit and student loan interest.”
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Scammed me
I’ve used TurboTax for years and for some reason this year after signing up, sending in my state, and federal taxes I got denied multiple times. So I decided to use another app and had 0 issues. Now, TurboTax is trying to charge me for filing my taxes that never went through. I’ve been trying to get a hold of somebody through customer service and it seems impossible. If you get denied for some bogus reason like I did after quadruple checking and even starting over twice, you’ll have to pay regardless of the lack in support pre or post tax filing
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Great app
Filed my return seamlessly, no complaints! Thank you TurboTax 5 star
Mala experiencia
Me tocó hacerlos de nuevo no hay un número que te responda cuando un agente presenta mal tu declaración de impuestos
Misleading free e-file
After selecting the free versions and inputting all of my information before I could submit it there was a pop up saying I had to pay $70 for state and $70 for federal. Pretty scummy to wait until someone is almost finished to suddenly require money.
Help interface doesn’t address the actual app
As mentioned in title, the help ai addresses something entirely different than the app itself. If you have questions for the app, the app assumes you’re on a computer using an entirely different app. I didn’t figure the is out until realizing that every hint or idea it gave me had morning to do with the actual app and it started mentioning that the iOS app may differ from the desktop app or something. I don’t even know which desktop app it’s even referring to.
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HORRIBLE CUSTOMER SERVICE
After months I still haven’t received my “accepted, and issued” state refund. Customer service is just ai and bots with preset questions and answers, called issuing company and they said it has to be the company holding it or having it stuck processing with turbo tax or Credit Karma because it was issued to the correct account already. And yes I checked the irs find my refund website as the bots suggested numerous times and it says issued.
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Needs an update for IPad 9th gen
Not able to click on any of the bottom options in order to continue because of the bottom row options.
Terrible help after service
I did the payment plan option to make monthly payments for what I owed and it has been a nightmare ive talked to probably over 50 different people in the last 3 months and the bank and nobody can answer what the issue is thay say it good but the payment does not go through and if you schedule a call for help and don’t answer with in 5 seconds there are suddenly no longer available they say there take the problem to higher up then you only get a rejected payment and a notice that it needs to be paid I would if i could but unfortunately they don’t feel the need to actually do there jobs or care for any issue that isn’t a single push of a button fix i highly doubt not recommend this company especially if there not going to finish the service you paid them to do
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Just go to a person
The AI chat bot it’s no help. I’ve been waiting on my returns for months and turbo tax helper does absolutely nothing. I can’t believe I paid my own money to do my own taxes. Just pay a human person to do them. This is not longer the convenience it was when it was free.
Gotnothingoutifthedeal
So I have used turbo tax before and I am noticing a pattern that I don’t like. Turbo tax each time says I am due a refund but I never receive one for various reasons. Turbo tax gets there money 212 dollars and I get nothing. By the way turbo tax uses an ACH withdrawal from my bank account in the middle of the night to make sure they get paid while I get nothing seems unfair. Each time a review is written regardless of the company if it is bad the company says this “you don’t have to use our service or product “ because they don’t care about you just want your money
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Scam
I didn’t receive my refund as promised under the terms of service., but yet you’re still attempting to charge me for an early refund
Witness me. See you in court
Witness me. See you in court
Low refund
How can someone with 40k a year only get a couple hundred back. Please explain this to me in great detail cause it doesn’t make sense.
Scam
I chose the free version but turbo tax picked the TurboTax Online Do It Yourself Premium 2025 which is an extra $139. Won’t let me switch because they claim I already paid but I haven’t even filed yet. Wouldn’t recommend to anyone.
Garbage
I would like to personally thank the person who is responsible for the thousands of spam calls Ive gotten as result of my information being sold, apparently the deceptive “free file” didnt bring in enough revenue.. so thankful i can trust you with my SSN and income info, just not my phone number
Disappeared
My turbo tax expert hasn’t messaged me in a month and I finally called to get reassigned and now the calls just drop when I get call backs. When I do get people they are nice, just likely will do my taxes in person next year after this experience.
5/18 update
I ended up getting a great expert to help - sadly, I signed up in April for the $150 offer and the price ended up being $536.75. Being 2 different experts couldn’t file in time for by April 15 even though I had my documents done in time. That price wasn’t told to me until I saw it after the process was done. Didn’t even know there prices got that high
Tough tough experience this year
5/18 update
I ended up getting a great expert to help - sadly, I signed up in April for the $150 offer and the price ended up being $536.75. Being 2 different experts couldn’t file in time for by April 15 even though I had my documents done in time. That price wasn’t told to me until I saw it after the process was done. Didn’t even know there prices got that high
Tough tough experience this year
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Not happy at all
I usually file with these guys every year. And every year there is an option to file free ad they advertise on tv. Well, this past year when I filed, I get an email saying that my bank will be charged $119.00 for a deluxe option that I never wanted and never selected. I’m moving on from these thieves. They are no better than the IRS. I learned my lesson. I just wanted let everyone here know it’s not free!! One star from me.
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No more. H&R Block is cheaper
It USED to be good. This year I had to buy the $350 tax package. $350!!! I’ve used turbo tax since the first year available For single use software!!!! Ive been rejected 3 times now. Their “expert advice” (yes I have unlimited help!) sits there asking me stupid questions for 30 minutes that have nothing todo with the problem
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