Money Didn’t Transfer
I cannot find a number to call a real person to solve my issue. A credit card purchase was made two days ago and still the money has not reached my bank account. It shows the card was charged but bank account has still not received the money. What a frustrating app already. Will find a much better, trustworthy and reliable app to use.
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Horrible customer service - TAP TO PAY DOESN’T WORK!
I’ve spent close to 4 hours on the phone with QuickBooks customer support talking to multiple different people and have multiple “tickets”opened to try to resolve this issue.
Zero answers and it seems like everyone I talk to has never even looked at this app before.
Completely useless.
As a business owner, my time is valuable and having to spend multiple hours trying to help you resolve an issue that your own customer service agents recognize as a problem on your end is a MAJOR problem.
You might as well try out stripe or one of the other payment processors because this app is junk!!!
Oh, and not to mention that Melissa the customer service supervisor called me to today to discuss again and when I called back they told me she closed the ticket and now I have to start all over again!!! Why would you close the ticket when the issue hasn’t been resolved!!!
Zero answers and it seems like everyone I talk to has never even looked at this app before.
Completely useless.
As a business owner, my time is valuable and having to spend multiple hours trying to help you resolve an issue that your own customer service agents recognize as a problem on your end is a MAJOR problem.
You might as well try out stripe or one of the other payment processors because this app is junk!!!
Oh, and not to mention that Melissa the customer service supervisor called me to today to discuss again and when I called back they told me she closed the ticket and now I have to start all over again!!! Why would you close the ticket when the issue hasn’t been resolved!!!
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No tap to Pay
This is a great app until you need help! I have tried every correction listed in support and nothing works to get tap to pay. I have a newer phone and a better OS but no go. In 12 years I never had to contact Intuit for help…it’s a good thing because‘there ain’t none!” I got 1 email from ‘qb cares.com telling me to contact them and I don’t but then no response.
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Deposits placed on hold with no clear explanation!
QuickBooks Payments placed all of my customer deposits on hold and said I should have received an email requesting additional documentation. I checked my email multiple times, including spam and junk folders, and I never received any request or clear instructions.
All of my business information and documents were already completed inside QuickBooks, but there is no visible checklist in the app, no clear explanation of what is missing, and no clear timeline for when the funds will be released.
This creates a serious cash-flow problem for a small business. If QuickBooks needs more documents, the request should be clearly shown inside the app and resent by email immediately. Holding customer deposits without clear communication is unacceptable.
All of my business information and documents were already completed inside QuickBooks, but there is no visible checklist in the app, no clear explanation of what is missing, and no clear timeline for when the funds will be released.
This creates a serious cash-flow problem for a small business. If QuickBooks needs more documents, the request should be clearly shown inside the app and resent by email immediately. Holding customer deposits without clear communication is unacceptable.
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Terrible
Works about half the time. Constantly glitches and have to restart phone. Sometimes connects with card reader and sometimes doesn’t. Sometimes works with phone tap and sometimes doesn’t. Customer screen frequently blank. Intuit could care less.
