Scam
They kept the service payment I received via GoPayment—I don’t recommend it at all. Plus, when you call customer service, you end up talking to random people—lol—so don’t download it.
Money Didn’t Transfer
I cannot find a number to call a real person to solve my issue. A credit card purchase was made two days ago and still the money has not reached my bank account. It shows the card was charged but bank account has still not received the money. What a frustrating app already. Will find a much better, trustworthy and reliable app to use.
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Horrible customer service - TAP TO PAY DOESN’T WORK!
I’ve spent close to 4 hours on the phone with QuickBooks customer support talking to multiple different people and have multiple “tickets”opened to try to resolve this issue.
Zero answers and it seems like everyone I talk to has never even looked at this app before.
Completely useless.
As a business owner, my time is valuable and having to spend multiple hours trying to help you resolve an issue that your own customer service agents recognize as a problem on your end is a MAJOR problem.
You might as well try out stripe or one of the other payment processors because this app is junk!!!
Oh, and not to mention that Melissa the customer service supervisor called me to today to discuss again and when I called back they told me she closed the ticket and now I have to start all over again!!! Why would you close the ticket when the issue hasn’t been resolved!!!
Zero answers and it seems like everyone I talk to has never even looked at this app before.
Completely useless.
As a business owner, my time is valuable and having to spend multiple hours trying to help you resolve an issue that your own customer service agents recognize as a problem on your end is a MAJOR problem.
You might as well try out stripe or one of the other payment processors because this app is junk!!!
Oh, and not to mention that Melissa the customer service supervisor called me to today to discuss again and when I called back they told me she closed the ticket and now I have to start all over again!!! Why would you close the ticket when the issue hasn’t been resolved!!!
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No tap to Pay
This is a great app until you need help! I have tried every correction listed in support and nothing works to get tap to pay. I have a newer phone and a better OS but no go. In 12 years I never had to contact Intuit for help…it’s a good thing because‘there ain’t none!” I got 1 email from ‘qb cares.com telling me to contact them and I don’t but then no response.
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Deposits placed on hold with no clear explanation!
QuickBooks Payments placed all of my customer deposits on hold and said I should have received an email requesting additional documentation. I checked my email multiple times, including spam and junk folders, and I never received any request or clear instructions.
All of my business information and documents were already completed inside QuickBooks, but there is no visible checklist in the app, no clear explanation of what is missing, and no clear timeline for when the funds will be released.
This creates a serious cash-flow problem for a small business. If QuickBooks needs more documents, the request should be clearly shown inside the app and resent by email immediately. Holding customer deposits without clear communication is unacceptable.
All of my business information and documents were already completed inside QuickBooks, but there is no visible checklist in the app, no clear explanation of what is missing, and no clear timeline for when the funds will be released.
This creates a serious cash-flow problem for a small business. If QuickBooks needs more documents, the request should be clearly shown inside the app and resent by email immediately. Holding customer deposits without clear communication is unacceptable.
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Response from developer
We want to be transparent about why your funds might be temporarily held. You can find a detailed explanation of common reasons at this link: (https://tinyurl.com/2mnjdnyh). If you have any more payment-related questions in the future, our Merchant Services team is available to assist you here: (https://tinyurl.com/2grsogpe). Wishing you the best. -Myshka, The QuickBooks Team
Terrible
Works about half the time. Constantly glitches and have to restart phone. Sometimes connects with card reader and sometimes doesn’t. Sometimes works with phone tap and sometimes doesn’t. Customer screen frequently blank. Intuit could care less.
Okay
Let’s see if it can keep up the good business
App Features
Limited search abilities
Glitchy app no customer service
If you ever have issues processing payments and need customer service help there is none. There customer service has no knowledge other then what a cheap AI can spit out.
Hard to use an app that won’t even sign you in
I downloaded deleted downloaded deleted this app numerous times Quickbooks support has been telling me their app has been fixed. It’s not fixed. I can’t even sign in.
What the heck happened??
I’ve been out of work for a few weeks and returned to find this app is now all messed up. I use it on my iPad and rely on it to accept payments from all my clients, so I was UNPLEASANTLY surprised to find that in the create a receipt screen (with iPad in landscape) the right side of the screen where you select the customer, write notes on their sales receipts, and where the button is to continue and connect to the credit card reader is BLANK! It’s all white… NADA. Only the left side of the screen where you pick what products or services you are charging, but thats it. So you can’t create a receipt or do a sale. I’ve tried deleting and reinstalling the app a few times, rebooted iPad, etc, but nothing has worked. It works on my iPhone, so I’m being forced to use that, but that’s not how I normally take payments and generate receipts. Intuit… PLEASE FIX THIS!!!
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Many bugs need fixing: glitches and app closes, randomly things will not work, etc.
,
What a sorry excuse for a payment app
After being on hold for hours, I get a hold of tech support who had no clue what they were doing. It’s almost as if this company hired random people who lied on their resume and gave them a vague guidebook on troubleshooting. I made one transaction with this app and it’s been a headache since then. I was able to get funds deposited in my account from the transaction but when they went to charge me a fee for the transaction they couldn’t take their money. I was confused because the account and routing info I gave them was accurate but the first tech I spoke to just couldn’t comprehend what I was saying at all. How was it, that they were able to deposit money into my bank account but couldn’t withdraw their fee from that same bank account especially when my info on their site was correct? The guy I spoke to that tried walking me through it had an attitude with me because I interrupted him. I tried telling him that my account information was correct on my end and he had me enter it again, even after entering it again he said it wasn’t correct on his side. I told him it didn’t sound like an issue on my end and he said with an attitude “I can help you with this but that’s up to you”. I also called my bank to make sure there wasn’t an issue on their end and there wasn’t. Simply put, it’s a mess over at this company, I will be closing my account and going with an app I can count on.
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Response from developer
It's so hard to hear that you had a less than exceptional Support experience. This isn't the level of service we strive to provide. We'd like to make sure you can get in touch with the right team. Anything relating to payment processing or funds on hold would be directed to our Merchant Services Support. You can find their contact info here (https://quickbooks.intuit.com/learn-support/en-us/help-article/mobile-apps/contact-payments-point-sale-support/L7zQuXpgk_US_en_US?uid=l1zeyn5h). Wishing you the best. -Myshka, The QuickBooks Team
App shuts down
I start up the app, this new version, on my iPhone, which is up-to-date try to run a credit card and the app shuts down. There’s nobody to talk to you to try and get an answer for this.
App will not load
I called into customer service and was on the phone for over an hour with no resolution. Our company uses this app to collect payments out in the field. The app will not load it. Tries to load, but then closes. I explain how this was affecting our business with our technicians, not being able to collect payments and I was told to find out who the third-party company was and call them directly however, QuickBooks customer care could not give me the number or the name of the third party company. The app has been great for over a year for us and for the last two days it has caused us so many issues. Even after being on the phone for as long as I was left with no resolution, very unhappy.
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Won’t open
I have un uninstalled deleted the app from the phone reinstalled everything was working fine until a couple days ago it is December 10 every time I open app and I verify password app instantly closes and won’t open restarted phone reinstalled app clear cache nothing
ZERO STARS
If I could give zero stars I would. APP won’t stay up and crashes as soon as you launch it. Deleted and downloaded again. Same outcome. Quickbook customers pay A LOT of money every month to have these crashes happen!!! Can’t even run a small business efficiently lately! DO BETTER QUICKBOOKS!
App trouble
I have no been able to log in to my app and i charge clients on this. I cannot work without this app. They wont fix it.
DCnF
No support. Last 24 hours app will not login so unable to take payments even through my service is active.
Stay Away
Member for 40 years , than they closed my account without notice. They wanted to tie card charges to Quickbooks online illegal ! Monopoly law.
Customer service was non existent Total rip off.
Customer service was non existent Total rip off.
