Happy 1
Looks like the site has been updated and now I’m able to navigate easily. Thanks for the changes and I look forward to ordering my Libre sensors on line. Much easier thanks.
Site issues
Usually this site is good. But online I was continually kicked out and had to login multiple times. Quite annoying. Now I’ve downloaded the app. Hopefully that will be better.
Hate this company
You’re all horrible.
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My insurance covers covers 100% . Why haven’t you billed them?
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Sucks
Your website tends to close while I was editing my doctor info. Also your site physican edit is a joke. Wait a few days. WTH!!!!
Thank You!!!
I want to thank Byram for making ordering my supplies so easy!
Having a health issue is difficult and I’ve had situations where getting my supplies was also very difficult.
Thank you…it makes having diabetes less of a challenge!
Having a health issue is difficult and I’ve had situations where getting my supplies was also very difficult.
Thank you…it makes having diabetes less of a challenge!
website
This is the worst website I have ever been on as far as placing an order. It is not user-friendly at all. It's just frustrating.
App is slow, confusing, and glitchy.
I had trouble putting in a simple order.
Not user friendly.
Missing pictures of items and descriptions, can’t see catalog to request other items. Past orders is limited. Logs out too quickly.
Online ordering
The online ordering system can be difficult
I wish you would carry TacAway wipes and barrier wipes. Brava isn’t and good and I end up having to use double the number allowed in a day so I order Tac from Amazon.
I wish you would carry TacAway wipes and barrier wipes. Brava isn’t and good and I end up having to use double the number allowed in a day so I order Tac from Amazon.
Worst at supply ordering
This is the worst app and supply delivery system. I wish I could go back to the same delivery to my home system. For 3 years it has said “picture coming soon”. I keep ordering the wrong stuff because it gives some random letters and numbers instead of the name. I have a bunch of meaningless supplies. Why doesn’t Kaiser allow you to get these supplies from their pharmacy or any local delivery pharmacy like I had previously. They always delivered and I could talk to a person to make sure I got what I needed.
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Inconvenient
The system kept making me sign in again and again.
Never can get my supplies
Tried ordering them. The last four months on the app would call because they weren’t coming. They kept changing the order then I called and they don’t even have it and I just placed it again and it’s not showing and I did it by phone so are they hiring morons the company has gone to trash I’m gonna have to scan
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The app is horrible
-Customer service is very bad.
-Live chat keeps getting stuck.
- live agents don’t know a thing.
I only was able to use the app once then after that I have not been able to log in to my account because it keeps saying to contact customer support and I don’t know why.
-Live chat keeps getting stuck.
- live agents don’t know a thing.
I only was able to use the app once then after that I have not been able to log in to my account because it keeps saying to contact customer support and I don’t know why.
Unhappy with customer service
Nuff said
Works most of the time
It works to get your supplies. I had an experience where the button to confirm the order was greyed out for about a month, and was only fixed after I changed my address entirely. Still have no idea what was up with it.
Great service
Very knowledgeable people on the phone, especially when a sensor fails.
Excellent Service
Excellent service and the app is easy to use. Thank you Byram.
Bryan is complete trash
As a paraplegic, I depend on certain durable medical equipment. Unfortunately I do not know why Kaiser switched over from Shield healthcare who
actually did their job. First of all I’m tired of ordering a 90 day supply and only giving a 30 day! Number two talking to the nurses they seem to have the same problem of products missing. How do you put a Foley catheter together and forget the Foley catheter? Bryan did not once but a couple of times or they forget the Benadine or they forget the Gloves. To top it off when you call and they know your next prescription is running out they don’t tell you until the last minute. Leaving you calling every doctor to write your prescription when shield healthcare had the common decency to tell me on my order that your next order needs to be redone. Is that hard? Then they send me products I don’t need and I’m talking to a Medi-Cal agent right now about it possibly being fraud. Please help get shield healthcare back with Kaiser! This company is complete Trash! You should be ashamed of yourselves! If it continues, I will be looking into a class action lawsuit with the ADA.
actually did their job. First of all I’m tired of ordering a 90 day supply and only giving a 30 day! Number two talking to the nurses they seem to have the same problem of products missing. How do you put a Foley catheter together and forget the Foley catheter? Bryan did not once but a couple of times or they forget the Benadine or they forget the Gloves. To top it off when you call and they know your next prescription is running out they don’t tell you until the last minute. Leaving you calling every doctor to write your prescription when shield healthcare had the common decency to tell me on my order that your next order needs to be redone. Is that hard? Then they send me products I don’t need and I’m talking to a Medi-Cal agent right now about it possibly being fraud. Please help get shield healthcare back with Kaiser! This company is complete Trash! You should be ashamed of yourselves! If it continues, I will be looking into a class action lawsuit with the ADA.
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Response from developer
For assistance, please send your contact details to escalate@byramhealthcare.com with a brief description of the issue so that it can be addressed. Thank you.
NOT SUCCESSFUL FRIENDLY
For being a medical supplier this companies app does not provide accessibility for anyone who is blind or legally blind and violates ADA Laws
