Great Customer Service
Fabulous company
badly delayed shipment
I was prompted to order my G7 glucose sensors back around June 10. It is currently July 20 and I’m still waiting for them to be shipped out. Why is it always taking so long in order to get my supplies? This is not a new issue I’ve been using your facility a few years. My son was using it for about 12 years and every time we had to order anything we were calling and calling and calling trying to get orders out because of massive delays please work on the system.
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Ouch
Great product. Your App is fair. The font needs to be larger. Some of the steps are confusing. Watch over some of us, old fogies working and manipulate the App. You my learn from that. Thank you.
Order
Easy to order, especially after the first time. Customer service is outstanding as well, they helped me every step of the way without a fuss.
Byram
I ordered it before July 4th
Frustrated
I’ve had nothing but problems with this company. From being incorrectly billed to having errors in account in general and having to make multiple calls to correct things.
not helpful if you have blindness as a disability!
for a company that says all the right things about people with disabilities on their website I have not found this company easy to work with since I am blind. Plus by not being able to see I believe I spend way too much time on this ordering process that should be seamless. It’s too bad that they can’t figure out how to do business any other way except for assuming the user can work their website and their order portal, etc. none of this has been tested with just voiceover on the iPhone so if you are using any kind of screen reader technology, beware… Proceed at your own risk unfortunately I was sent the wrong items and was sent the same email two times with just an image in it when I explained I can’t see images. The worker resent the same email to me again I guess they think that people are lying when they say they can’t access it like every other sided person would be able to do. So now because I told them returning something was going to be difficult and no one told me that there was a time limit associated with such a return. I was not able to print the label because blind people don’t own printers and so by the time I sent the box back, Byram closed out the label so now I have an outstanding balance one of the customer service people told me they have a box with no label. What is that supposed to mean… I understand in today’s world customer service is far and view between because the vast majority of people can see what they’re doing so it makes me sad to thank this company won’t help me and when I was told they gave me a few phone calls that number isn’t like any of their other numbers so it came up spam. Would you answer a spam call? I seriously got the last phone call I made and talked to the ordering department. I ordered supplies but it’s been weeks now well after the shipping date and I have no supplies so after spending the last hour and 20 minutes trying to get onto the portal successfully I think fingers crossed I might have actually ordered something, but I am done with this. It’s ridiculous that any consumer has to work this hard for something so necessary. and a company that says they are willing to provide the service only provides the service to those were able to get to the service, which in this case definitely excludes me thank you
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Login &Editing
In the many many years I’ve used Byram, logging in is a mysterious problem 90% of the time. I can’t delete old doctors I haven’t seen in years. One time you made me pay, but didn’t refund the money when you cancelled my order.
New customer
My first order was very easy
Account balance due shows zero but won’t refill because of outstanding balance
My account has showed 0 dollars due for the last 3 months, this month they won’t refill my order. Going back through statements there was a 70 dollar shortfall between insurance and me. I was never notified! And even worse there is no way to pay the balance! No payment portal on the app or website. What do you want me to do just do without until the holiday weekend is over and you’re back in the office?
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Problems ordering
I have never had a issue before with ordering and now the past several months i cant order my dexcoms. Saying insurance issues when my insurance has been the same.
Domicilio
Dejaron mi paquete en otro apartamento por favor tener cuidado
Annoyed
My order is never right and things i have ordered before, I get told my insurance won’t cover all of a sudden. they don’t let you know it’s unavailable or give you another option , they just don’t send it.
My password never works no matter how many times I change it and I’m always getting booted off. Also I’ve edited my doctor 4 times now, twice online and twice with a customer service rep, and it’s still not updated. It’s very frustrating and annoying.
My password never works no matter how many times I change it and I’m always getting booted off. Also I’ve edited my doctor 4 times now, twice online and twice with a customer service rep, and it’s still not updated. It’s very frustrating and annoying.
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Libre 3
Very easy to use and keep
Track of blood sugar. Very easy to have replacement if needed. Very courteous employees.
Track of blood sugar. Very easy to have replacement if needed. Very courteous employees.
Login process taking too long
When I try to login it it keep buffing like it’s taking too long or not login then I deleted and reinstalled and it doing the same thing when I get to part where it ask for a passcode it’s not login
Like the app
The website does not work for me, but the app is very user friendly.
Excellent Service
Thankful for the Great Service!
Missing or incorrect data
I received the the 10 day instead of the 15 day Dexcom CGM. I was able to correct this upon receipt with a phone call.
To the resolve the issue there was apparently a Kaiser staff member involved in problem solving besides my doctor. Now they are stuck on my profile.
The product I’m trying to order is the Dexcom G7 15 day CGM but the part number that may be the correct item has neither a description or picture so it’s not reassuring that I’m ordering the correct product.
To the resolve the issue there was apparently a Kaiser staff member involved in problem solving besides my doctor. Now they are stuck on my profile.
The product I’m trying to order is the Dexcom G7 15 day CGM but the part number that may be the correct item has neither a description or picture so it’s not reassuring that I’m ordering the correct product.
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For Lucy G Bargas
Very efficient I receive my orders in a timely manner. :)
Convenient
I’ve finally gotten used to using this order form and it’s great!! Very convenient.
