The app is horrible
-Customer service is very bad.
-Live chat keeps getting stuck.
- live agents don’t know a thing.
I only was able to use the app once then after that I have not been able to log in to my account because it keeps saying to contact customer support and I don’t know why.
-Live chat keeps getting stuck.
- live agents don’t know a thing.
I only was able to use the app once then after that I have not been able to log in to my account because it keeps saying to contact customer support and I don’t know why.
Unhappy with customer service
Nuff said
Works most of the time
It works to get your supplies. I had an experience where the button to confirm the order was greyed out for about a month, and was only fixed after I changed my address entirely. Still have no idea what was up with it.
Great service
Very knowledgeable people on the phone, especially when a sensor fails.
Excellent Service
Excellent service and the app is easy to use. Thank you Byram.
Bryan is complete trash
As a paraplegic, I depend on certain durable medical equipment. Unfortunately I do not know why Kaiser switched over from Shield healthcare who
actually did their job. First of all I’m tired of ordering a 90 day supply and only giving a 30 day! Number two talking to the nurses they seem to have the same problem of products missing. How do you put a Foley catheter together and forget the Foley catheter? Bryan did not once but a couple of times or they forget the Benadine or they forget the Gloves. To top it off when you call and they know your next prescription is running out they don’t tell you until the last minute. Leaving you calling every doctor to write your prescription when shield healthcare had the common decency to tell me on my order that your next order needs to be redone. Is that hard? Then they send me products I don’t need and I’m talking to a Medi-Cal agent right now about it possibly being fraud. Please help get shield healthcare back with Kaiser! This company is complete Trash! You should be ashamed of yourselves! If it continues, I will be looking into a class action lawsuit with the ADA.
actually did their job. First of all I’m tired of ordering a 90 day supply and only giving a 30 day! Number two talking to the nurses they seem to have the same problem of products missing. How do you put a Foley catheter together and forget the Foley catheter? Bryan did not once but a couple of times or they forget the Benadine or they forget the Gloves. To top it off when you call and they know your next prescription is running out they don’t tell you until the last minute. Leaving you calling every doctor to write your prescription when shield healthcare had the common decency to tell me on my order that your next order needs to be redone. Is that hard? Then they send me products I don’t need and I’m talking to a Medi-Cal agent right now about it possibly being fraud. Please help get shield healthcare back with Kaiser! This company is complete Trash! You should be ashamed of yourselves! If it continues, I will be looking into a class action lawsuit with the ADA.
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NOT SUCCESSFUL FRIENDLY
For being a medical supplier this companies app does not provide accessibility for anyone who is blind or legally blind and violates ADA Laws
Patient
The ordering page shows only the item code with no item description.
Blind ordering
Insulin pump supplies are constantly being discontinued and replaced with other items. Which ones? I have no idea because there’s no label or picture, just a meaningless product codes.
Teflon
They keep sending me the wrong Medical Supplies and there’s no good way to contact them through the app and the phone
Easy to use
Thank you
Convenient App
Love the fact that I don’t have to deal with humans to order my supplies. Easy User Interface.
Recommend mybyram to my friends
I order the Libre 3 sensors from mybyram. They fill my orders thoroughly and timely. I appreciate the reminders to order. mybyram customer service is always helpful and the app is easy to navigate. Thank you mybyram!!
Great Customer Service
Fabulous company
badly delayed shipment
I was prompted to order my G7 glucose sensors back around June 10. It is currently July 20 and I’m still waiting for them to be shipped out. Why is it always taking so long in order to get my supplies? This is not a new issue I’ve been using your facility a few years. My son was using it for about 12 years and every time we had to order anything we were calling and calling and calling trying to get orders out because of massive delays please work on the system.
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Ouch
Great product. Your App is fair. The font needs to be larger. Some of the steps are confusing. Watch over some of us, old fogies working and manipulate the App. You my learn from that. Thank you.
Order
Easy to order, especially after the first time. Customer service is outstanding as well, they helped me every step of the way without a fuss.
Byram
I ordered it before July 4th
Frustrated
I’ve had nothing but problems with this company. From being incorrectly billed to having errors in account in general and having to make multiple calls to correct things.
not helpful if you have blindness as a disability!
for a company that says all the right things about people with disabilities on their website I have not found this company easy to work with since I am blind. Plus by not being able to see I believe I spend way too much time on this ordering process that should be seamless. It’s too bad that they can’t figure out how to do business any other way except for assuming the user can work their website and their order portal, etc. none of this has been tested with just voiceover on the iPhone so if you are using any kind of screen reader technology, beware… Proceed at your own risk unfortunately I was sent the wrong items and was sent the same email two times with just an image in it when I explained I can’t see images. The worker resent the same email to me again I guess they think that people are lying when they say they can’t access it like every other sided person would be able to do. So now because I told them returning something was going to be difficult and no one told me that there was a time limit associated with such a return. I was not able to print the label because blind people don’t own printers and so by the time I sent the box back, Byram closed out the label so now I have an outstanding balance one of the customer service people told me they have a box with no label. What is that supposed to mean… I understand in today’s world customer service is far and view between because the vast majority of people can see what they’re doing so it makes me sad to thank this company won’t help me and when I was told they gave me a few phone calls that number isn’t like any of their other numbers so it came up spam. Would you answer a spam call? I seriously got the last phone call I made and talked to the ordering department. I ordered supplies but it’s been weeks now well after the shipping date and I have no supplies so after spending the last hour and 20 minutes trying to get onto the portal successfully I think fingers crossed I might have actually ordered something, but I am done with this. It’s ridiculous that any consumer has to work this hard for something so necessary. and a company that says they are willing to provide the service only provides the service to those were able to get to the service, which in this case definitely excludes me thank you
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