Ghost Devices
Continually appearing ghost/unrecognised devices. Support have removed them though takes a few days each time. Appears they do not impact bills. However, on removing last ghost battery, continually exporting 6.2kW, my ability to export from Libbi was removed which means I am losing money from my ability to export. Have raised this three times and still not resolved.
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YouTube video and images need updating
I installed the app yesterday when my Zappi EV charger was installed. The app seems to be excellent however setting it up was particularly tricky partly because the set up wizard is not up to date. First the images of the different Zappi charges did not match my Zappi and secondly, the YouTube video assumes there is a separate hub. In Australia with the current Zappi (ZAPPI-2H22TB - T) the ‘hub’ is not separate but an intrinsic part of the Zappi as I understand it. It does not need to be set up separately. I generally did not find the app set up to be at all user friendly. I figured it out in the end but it took a long time. I only took off one star, however, as the app is far more useful than the Zappi screen access to features
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Easy to use but missing a feature I would really welcome in a future update
I use this to manage the diversion of excess solar to my Eddi device to heat hot water using the immersion heater and it works a treat.
However as I have time based electricity tariffs it is more beneficial for me to export excess solar to the grid at peak times but I found that the Eddi competes with the export and tries to use it for hot water instead.
It would be great if we could schedule ‘stop’ periods in the app as well as ‘boost’ periods so I can make sure the Eddi doesn’t intercept excess solar energy being sold to the grid at peak hours.
However as I have time based electricity tariffs it is more beneficial for me to export excess solar to the grid at peak times but I found that the Eddi competes with the export and tries to use it for hot water instead.
It would be great if we could schedule ‘stop’ periods in the app as well as ‘boost’ periods so I can make sure the Eddi doesn’t intercept excess solar energy being sold to the grid at peak hours.
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Excellent app
4.5 years on, still great.
3 years on. This is one of the best, most reliable & responsive apps I have. Logs on immediately when I open the app. No lag between iPad and iPhone. Just does what it claims. Brilliant! I have had the app for about 18 months now & can only say how very pleased I am with it. In the early days it had some teething problems but the excellent team at Myenergi were very helpful & sorted out all the issues. Highly recommended.
Unfortunately, the latest update has rendered the Eddi unusable. It sits there waiting for surplus but never jumps to action. Any chance of a replacement?
3 years on. This is one of the best, most reliable & responsive apps I have. Logs on immediately when I open the app. No lag between iPad and iPhone. Just does what it claims. Brilliant! I have had the app for about 18 months now & can only say how very pleased I am with it. In the early days it had some teething problems but the excellent team at Myenergi were very helpful & sorted out all the issues. Highly recommended.
Unfortunately, the latest update has rendered the Eddi unusable. It sits there waiting for surplus but never jumps to action. Any chance of a replacement?
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Cannot delete devices
No matter what I do, deleted devices still appear in my account and in the app.
CT Scanner Issue
The myenergie app is ok. It is basic with the Zappie glo compared with the zapper screen version. Not enough ct scanners provided to go with a full solar/battery setup. The app only shows what is coming in and out of the grid. Nothing showing for the solar array or battery. Also the use of the using excess solar not available if a battery is installed. It’s an ok system and not a wow system.
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Update please
We now have a WiFi lattice, so that our different myenergy stuff can get their WiFi from more than one places.
The app seems unable to handle it so that at times the efficiency drops, then the zappi, sometimes all. The solar panels also tend to disappear so daily totals are an incorrect mess.
Any chance for a system upgrade?
The app seems unable to handle it so that at times the efficiency drops, then the zappi, sometimes all. The solar panels also tend to disappear so daily totals are an incorrect mess.
Any chance for a system upgrade?
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Tariff and boost function.
For Australian customers the boost function is rubbish only allowing eight hour increments. It means you have to put in multiple boost options to try and match your tariffs and because it doesn't offer tariff support the maximum eight hour increments limit the available boost time it'd be better if it had a be time clock option where off peak and peak power times could be put in for car charging.
I think it's time the app was updated.
I think it's time the app was updated.
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Rubbish
Can’t set schedules doesn’t work completely useless
Slow to respond
When turning the Eddi of or off the app is so slow to acknowledge the request, no busy indicator so press it again.. used to be a stand out app, now it just looks old and clunky
Zappi
Stop charging function is not working
Loss of reporting
Since updating to the latest version, I’ve lost the graph/daily output reporting for both Solar and grid import/export.
Battery output/charge reporting works, as does instantaneous KW values for all devices. But my import/export KWh for the day remains 0…
Battery output/charge reporting works, as does instantaneous KW values for all devices. But my import/export KWh for the day remains 0…
A decent interface app
This app was easy to use, well laid out and worked as expected.
Dreadful for car charger
Trying to use myenergi car charger is painful
Frustration!
I have a refurbished Zappi because the old one stopped working just outside the warranty. It took 70mins on the phone to your technical support to get it set up and online. Then first charge last night failed after 10kWh. I am deeply unimpressed with your products and service.
Constant Zappi charger connection issues
I have tried all of the apps and support teams suggested fixes, and it is extremely frustrating how buggy the connection is.
Poor Support
The products are great BUT the customer support is awful. The people are kind and try to help but it is all by email and it has just taken three weeks to get the App’ onto my new iPhone. The videos are too fast and the instructions do not match the settings on the products. I now have the App’ on my phone but no thanks to the Support which has been tortuous. Why do they make it so complicated? I repeat, the products are really very good BuT do nit expect and help from Customer Support - three weeks is disgraceful.
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Analysis of electricity use is dire
If I knew when I bought this charger what I know now I would have bought a different charger.
Can’t believe the associated app is so poor at collating data about electricity useage.
Yet again, another British company manufacturing a decent product letting itself down with a poor App.
Why can’t you store the source and useage data for more than 2 months.
It would cost you nothing to store all recorded data on the iPad or iPhone etc.
Two months is dire in today’s data economy.
Take a leaf from your competitors, usually the Chinese who run rings round you when producing Apps.
Can’t believe the associated app is so poor at collating data about electricity useage.
Yet again, another British company manufacturing a decent product letting itself down with a poor App.
Why can’t you store the source and useage data for more than 2 months.
It would cost you nothing to store all recorded data on the iPad or iPhone etc.
Two months is dire in today’s data economy.
Take a leaf from your competitors, usually the Chinese who run rings round you when producing Apps.
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Myenergi
Very happy with myenergi, does what it supposed to do. Easy to use as well.
Deepak
Very useful app
