Long waits
Unfortunately my company has chosen this as an option. My issue is having to wait so long sometimes to have my money. As a single parent in this economy it’s pretty inconvenient to just hand over $150 to wait a week without it.
Easier & better then Canada life
This was such a easier app to use & access sadly my company I work for changed hands & the new owners use Canada life app what a horrible app
App keeps crashing.
When i try to login on mobile the screen turns black. There’s no update available so not sure how to fix this.
Live chat worked.
Customer Service with Aly. Was great. She directed me what was required to complete my claim. Wish there was more live customer service reps all across the board, than the AI garbage that everyone provides.
Fast response from the agent
I requested assistance from the chat service, and within a short period of time, someone responded to my query. How quick!
Good service
The live agents are very helpful and efficient. They answer inquiries right away.
Useless app
This app is useless, cannot get any assistance… Total waste of time
Great support team and easy to use
Great support for when you don’t 100% understand what is needed. Also, super easy to upload documents. Have worked at 2 companies where I have had to onboard employees and have them use this app. The employees have all been appreciative of how simple and intuitive the app is for reimbursement.
Resolution of issue
The app stopped submitting. Alysa was very helpful in resolving the issue.
Poor communication
Don’t submit more than one message to the adjudicator if they request info. It will reset your claim assessment period (I.e. don’t even ask for an update because this will reset you as well); this wasn’t communicated and a simple claim got dragged out for nothing.
Excellent
Excellent app and great customer service team.
Excellent app with great support
I got an agent speaking with me on the chat Ina Saturday night 11PM and that helps me a lot. App is fast and easy to use.
Excellent App & Company!
I’ve used myHSA for over 10 years and they just keep getting better.
Response from developer
Thank you so much for your review!
Simple and quick
I had a little issue about my banking information, I immediately wanted to call customer service. Found out they don’t have a call centre. Turns out they have a live chat, it was easy and simple also fast.
Unable to resolve using the app.
I was unable to resolve the issue using the app. It wasn’t showing the whole thread and there was a large enough delay between responses that the chat before had disappeared so I was missing information. Too time consuming with no results.
Error when uploading pics
Please fix the error that is received when uploading pictures from the gallery. Every time I try to upload pictures I get the following error “Some receipt(s) invalid. Please recheck.” This is extremely frustrating when I could upload pics from my phone previously when submitting receipts.
Live chat
It’s a great app and the live chat personnel is very responsive to my questions and clarification.
Satisfactory service.
Quick and detailed answer. Very patient and professional and knowledgeable.
Easy to navigate app and informative
The HSA app is very well structured in terms of showing all the accounts’ details. I like the fact that clients can communicate to a live agent through the app very easily and fast.
Easy to use, chat available
This app is easy to use and the chat is available if you have any questions. I’ve never had a problem and I get paid quickly. Awesome :)
