Go 365 link in app AWFUL
The Go 365 link in the app is sluggish at best many times doesn’t update steps and quite often just plain doesn’t connect like the last several days. No longer adds my steps
Great App
Easy to maneuver through and has up to date information.
Shutdown
Site shuts down before and during benefit questionnaire.
OTC info
Tried to access the otc list and order a few items. This app doesn’t list the items or a way to order. It tells you to go to the website or center well app but they both don’t work
Unable to set PCP
App does not allow me to change my PCP
Terrible
This application has a lot of issues. You are unable to search the browser within the application itself. It is also extremely difficult to locate the “pay my bill” feature.
Can’t give zero stars
Lousy navigation
Won’t let me look for providers
Everytime I get on and search providers either phone or computer it says this page is down been like that for two months now
Functional
Very easy to navigate. Kudos to the developers
App
The member id number keeps changing or dropping off numbers
Why such a hassle to sign in
You can’t just sing in with users name and password, you have to receive a code in email then they want to send one to you phone, it just gets to be to much.
It’s terrible
It is terrible. It will not find the doctors I use and I know they take Humana. No questions are answered.Sucks and calling is even worse. Can’t understand a word they say.
Could you make the app any more difficult?
I primarily use the app to log my exercise days and recent changes to the app make that more difficult!
Not for me,,
does not hook up to Apple Health, even though they offer the App in IOS,
Apple Wallet support
The button in the app to add my ID card to Apple Wallet does absolutely nothing! How hard can this be for your DevSecOps team to deliver a working app?
09 SEP 2026 : your latest app update didn’t fix this. Try again.
09 SEP 2026 : your latest app update didn’t fix this. Try again.
Worthless
I have to constantly renew my password! Why?
Humana Worst Ins
Worst insurance I ever had. Communication is horrible.
Customer service
Everyone is so nice and helpful.
Go 365 is not user friendly!
I am disappointed with Go 365! It should recognize Apple devices AND the revision makes it even harder to add workout days. So disappointing! I wish we could go back to UnitedHealthCate!
Think
Before releasing an app to people who may likely have less than perfect vision, test it. If said person is using larger than the default size text, they cannot see the entire screen and will miss what might be critical information.
