VERY ANNOYING APP!!
App ask for feedback repeatedly, and even if you give it feedback, it keeps asking for more. No way to permanently tell it to stop asking “Are you enjoying the app?”
Great features
Love the simplicity but cloud be more responsive but I understand the advanced technology
Inadequate, inconsistent and needs major improvements
As a previous owner of Sleeepnumber i8 smart bed I find this app inaccurate, inconsistent and the data often questionable. I believe this app requires more development work and improvements, especially if it wants to succeed in the market of smart beds which requires customers to pay premium for. There are two things that are better than Sleepnumber with respect to beds smartness, the depth of sleep data and turning over data. Ok so we like that the app shows how many times each of us turns in bed. I find this information interesting and validating, especially when I wake up and don’t feel like I had a decent rest. We also like that the app is showing the % of deep vs light sleep. This is very useful, as deep sleep is critical and knowing it allows you to change things to improve it.
With respect to the rest, following are our observations and recommendations for improvement:
* Syncing data daily should be unnecessary, the sensor should detect when you are out of bed for more than 10 minutes and automatically pull sleep data. It should not suddenly sync if you are still in bed.
* The app doesn’t increase or reduce the score based on the length of sleep…also if I go to bed at 9:30 but fall asleep at 10:00 it doesn’t distinguish these two times. Maybe there is a way to put a goal for how many hours one wants to be asleep (like 7 hrs should be a minimum standard) and then the app recognizes that you didn’t reach your goal.
* the app does not distinguish quality of sleep based on heart rate, if I drink alcohol and it is elevated, it doesn’t care, but it should significantly reduce my score if my RHR is 62 most nights but after couple of glasses of wine it increases to 70. Higher heart rate impacts the quality of the sleep.
* The sensors don’t distinguish between time in bed versus falling asleep and the app doesn’t truly show how long I was in bed before I feel asleep. For example, few times my husband was in bed earlier than I, reading and I joined him about 30 min later, when we both immediately shut off the lights. I fell asleep within minutes and we both woke up at the same time. The sleep info and the score showed that he was asleep 30 min longer, but he wasn’t as we fell asleep together.
* One night my husband couldn’t sleep and got up at 3am and he synced his data but I was still asleep yet it synced my data showing like I also got up at 3 am. it should not do that.
* Often there is a long lag between pressing to sync data and the sleep quality number result showing for that specific night. Few times I synced at 6am, and the sleep score showed up between 3 and 6pm.
With respect to the rest, following are our observations and recommendations for improvement:
* Syncing data daily should be unnecessary, the sensor should detect when you are out of bed for more than 10 minutes and automatically pull sleep data. It should not suddenly sync if you are still in bed.
* The app doesn’t increase or reduce the score based on the length of sleep…also if I go to bed at 9:30 but fall asleep at 10:00 it doesn’t distinguish these two times. Maybe there is a way to put a goal for how many hours one wants to be asleep (like 7 hrs should be a minimum standard) and then the app recognizes that you didn’t reach your goal.
* the app does not distinguish quality of sleep based on heart rate, if I drink alcohol and it is elevated, it doesn’t care, but it should significantly reduce my score if my RHR is 62 most nights but after couple of glasses of wine it increases to 70. Higher heart rate impacts the quality of the sleep.
* The sensors don’t distinguish between time in bed versus falling asleep and the app doesn’t truly show how long I was in bed before I feel asleep. For example, few times my husband was in bed earlier than I, reading and I joined him about 30 min later, when we both immediately shut off the lights. I fell asleep within minutes and we both woke up at the same time. The sleep info and the score showed that he was asleep 30 min longer, but he wasn’t as we fell asleep together.
* One night my husband couldn’t sleep and got up at 3am and he synced his data but I was still asleep yet it synced my data showing like I also got up at 3 am. it should not do that.
* Often there is a long lag between pressing to sync data and the sleep quality number result showing for that specific night. Few times I synced at 6am, and the sleep score showed up between 3 and 6pm.
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Split King app software useless
ISense app not very ‘smart’ for split king! Has config for 2 profiles but will only maintain 1. Support says to use a separate phone, email (what?!) for 2nd profile. Issue since we only have
1 phone. Also, the app does not reflect current bed pressure
In most of the time so stands to reason the results are wrong. ISense, replace current software developers and quality inspectors!
Would rate 0 if I could!
1 phone. Also, the app does not reflect current bed pressure
In most of the time so stands to reason the results are wrong. ISense, replace current software developers and quality inspectors!
Would rate 0 if I could!
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Garbage App
App doesn’t work half the time, freezes, glitches, can’t connect to the internet (despite being in the same room as the internet box), mixes up the sides of the bed, doesn’t register any sleep data (despite professional assembly of the bed and installation of the sensor bars). This app doesn’t even come close to delivering what it promises. My wife gave up and just uses the remotes.
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Connect
Super hard to connect
Connectivity issues
There are serious connectivity issues between the sleep sensors, the mattress and the bases that make shortcuts break, and the sleep tracking fsultty
User friendly
App is ok however my husband and I both have the app on our phone and even though his is set up for his side of the bed trying to use the controls runs my side of the bed in my app also runs on my side of the bed. The sleep information for his side of the bed will not even register. My side has only registered one time and it won’t give me any of the days after that I don’t feel like this app is user-friendly at all.
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Ok could better
App crashes constantly and have to close and relaunch.
App is useless
Tried setting up the app several times. It won’t let me pick my side of the bed during set up to be able to use the app.
Irritating
The app keeps asking me if I want to write a review every few days so I guess I will in hopes it will stop. The app could be good but I regularly open it up to a black screen and I have to force quite the app and reopen it to get it to work.
Great
The app is better than it used to be. The bed is wonderful.
Great Update
I now use the app to control my bed instead of having to find the remote I keep losing every night. I absolutely love this app and I’m so happy that they finally updated it to allow every function to be done in the app in one place. It’s great.
Bad app
The bed is good and helps my back but the app is not. the sleep times that it registers are most always wrong so scores don’t mean anything
Nice App
The app is fine now but it took awhile for this app to work smoothly.
Trash
This app appears to have been written by a middle school kid. You should be ashamed.
No updates
App is pretty terrible. We spent quite a lot on the mattress but the app is trash. Open the the api so other people can develop their own apps
App is speratic
The app sometimes works.
Great bed bad app
We’ve had our bed 7 months now and I waited to write a review until I tried everything and gave it time to work. I’ve deleted and downloaded the app more than a few times to try and make it all work. I’ve had to unplug my sensor 4 times in 7 months to get it to sync health data. The pressure of the mattress is wrong on the health tab and doesn’t match the pressure on the mattress tab. The preset buttons on the remote for positions are all messed up and don’t position as expected. Bed is great the technology supporting it still needs a lot of work. Oh yeah and alot in the app is spelled wrong.
Update. Sept 2024- No update of the app yet and now I have to click sync a dozen times to get my sleep from the night before. Absolutely amazing to me that such an expensive device has such a terrible app.
Update. Sept 2024- No update of the app yet and now I have to click sync a dozen times to get my sleep from the night before. Absolutely amazing to me that such an expensive device has such a terrible app.
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App needs help
The bed is good. The app needs help. It is glitchy. Periodically, things won’t work on it. Repetitive problems include: it won’t sync so you see the number or rating of how you slept. You can’t access the calendar. When you can access it, the calendar isn’t saving recent data. You can’t see your spouse/partners data even though you’re sharing it.
The bed costs a pretty penny. We as customers deserve a working app. For the love of everything that’s good and holy….Fix the app.
The bed costs a pretty penny. We as customers deserve a working app. For the love of everything that’s good and holy….Fix the app.
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