App Won’t Open
I would love to use the app because I have a defibrillator but when I open the app, all it does is spin and spin and spin and never opens. I’ve tried to delete it and then reinstall it, but I cannot use it whatsoever.
Very underwhelming
App doesn’t do anything useful. It should be providing you with important data from the CRT directly but it doesn’t. Medtronic’s app does. Wish I knew that before going with Boston Scientific.
Doesn’t sync with Apple Health
Apple Health doesn’t even know that I have a loop recorder. It should.
Manage Your Expectations
This app only shows you a very limited amount of information from your ICD or ICM. It doesn’t connect to the implanted device and therefore it can’t monitor your device or be used to modify your device in any way. Once your very large, very slow, very not bluetooth implanted device spends 10-15 slowly downloading data to your communicator, then it is transmitted to the clinic. After that data has been analyzed, four data points are sent to this app. The battery life of the device (not detailed just that it’s normal), the status of the last report, and two other data points I can’t remember and aren’t worth taking the time to mention. I have it installed, but I’m thinking of uninstalling it. I can get more detailed information from the device clinic on a 6 month follow up than what this “app” shows to you.
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Response from developer
Thank you for your review. If you would like to discuss this further with someone at Boston Scientific, please call Boston Scientific Patient Services at 1-866-484-3268; Monday-Friday, 8am-5pm CST.
Maintenance?
Maintenance has been going on for weeks. Is the app being discontinued or replaced?
Quit working
With as little information that this app gave me, it’s no big deal to just remove it from my iPhone. Crazy that a company like Boston Scientific can’t afford competent programmers to properly code an app. It did work last year then just stopped working. Rebooting the phone, reinstalling the app did not help. Should have insisted on Medtronics device.
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Offload app and reload
Did not load on iPhone 16e with iOS 18.4.1. Worked fine when offloaded then reloaded
(Worked fine on iPhone XR)
(Worked fine on iPhone XR)
Response from developer
We appreciate the feedback and have forwarded it to our product team. Boston Scientific is always trying to improve the patient experience.
Try harder
People are interested in as much data as possible. This app provides none.
Horrible App
This app hasn’t worked in months! No updates?
No functional use
The app has NO functional use! It tells you what the lights mean, which is redundant to the instructions already given. I don’t understand why it doesn’t provide any useful information
Response from developer
Thank you for your review. If you would like to discuss this further with someone at Boston Scientific, please call Boston Scientific Patient Services at 1-866-484-3268; Monday-Friday, 8am-5pm CST.
Doesnt even load
Can’t even open the app.
App hasn’t worked for me for months, can’t get in contact with anyone.
The app doesn’t load for me. Hasn’t in a long time. I’m not computer illiterate either, I’m very tech-y. I’ve updated the app, done a full reset of my phone (hard and soft resets), downgraded iOS, upgraded iOS, uninstalled/reinstalled, and nothing helped.
It stopped working after an update months ago, and hasn’t worked since. The loading screen pops up and it just says “loading” forever. Never actually loads. I’ve actually kept it up “loading” overnight for like a full 8 hours just to see if it would *eventually* work and it didn’t lol.
I’ve called the 1-800 help line, emailed Latitude support, talked to my doctor, talked to the Boston Scientific rep at my pacing appointments, and none have been able to help.
You’d think that with a $100,000 device in my chest, the company would hire competent developers and support.
It stopped working after an update months ago, and hasn’t worked since. The loading screen pops up and it just says “loading” forever. Never actually loads. I’ve actually kept it up “loading” overnight for like a full 8 hours just to see if it would *eventually* work and it didn’t lol.
I’ve called the 1-800 help line, emailed Latitude support, talked to my doctor, talked to the Boston Scientific rep at my pacing appointments, and none have been able to help.
You’d think that with a $100,000 device in my chest, the company would hire competent developers and support.
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Response from developer
We're sorry to hear about your experience with the MyLATITUDE™ App. If you are still having issues, please connect with our Patient Services team at 1-866-484-3268; Monday-Friday, 8am-5pm CST.
app
app doesn’t load upon opening.
App not opening yellow light flashing on device
First time I’ve ever needed this and it doesn’t OPEN
Come on Boston Scientific
If you cannot figure out how to make an quality app that monitors the health, productivity and battery longevity of my ICD. I’m really worried about how my ICD is manufactured. This app has not changed since my first device. I hope your ICDs have changed or I’m in big trouble.
Response from developer
Thank you for your review. If you would like to discuss this further with someone at Boston Scientific, please call Boston Scientific Patient Services at 1-866-484-3268; Monday-Friday, 8am-5pm CST.
Not very useful
The app doesn’t tell you much. Other companies give the user readouts from the device. More information should be added
Response from developer
Thank you for your feedback! We are continually working to add features and improve the MyLATITUDE™ App.
Overall, a great app!
The only downside to the app is that is doesn’t provide a direct readout of your data. You could get this info from your doctor or from MyChart, but why it isn’t included in the app is something I would like to understand.
The fact that there is a separate tab for just the Indicator Lights is something that should earn the app developers a perpetual yearly bonus for the rest of their lives. So many apps miss this simple mark, and don’t cater directly to the end user. I really can’t commend the app’s developers enough for having the insight to include this, as the largest percentage of users that will download this app will be doing so just to decipher their Indicator Lights, because searching for them online is a fool’s errand. If you’ve misplaced your manual, and want to understand why your lights are on, get this app, and click ‘LIGHTS’.
The fact that there is a separate tab for just the Indicator Lights is something that should earn the app developers a perpetual yearly bonus for the rest of their lives. So many apps miss this simple mark, and don’t cater directly to the end user. I really can’t commend the app’s developers enough for having the insight to include this, as the largest percentage of users that will download this app will be doing so just to decipher their Indicator Lights, because searching for them online is a fool’s errand. If you’ve misplaced your manual, and want to understand why your lights are on, get this app, and click ‘LIGHTS’.
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Response from developer
We appreciate the feedback and have forwarded it to our product team. Boston Scientific is always trying to improve the patient experience.
What Good is the App???
The app never works… continuously thinks or spins (loading and never loads!) When and IF it works the info is super minimal and wrong. Is my pacemaker any better than your app? Sure hope so🤦🏻♀️
Can’t open the app
It keeps spinning and loading. App is useless. Not even sure if it’s doing anything because I can’t even get into the app.
My latitude app
Yes a big waste of time. I want to see what my information is.
