myManipalCigna Reviews: Is It Legit?

Name: myManipalCigna
Rating: 3.90625 (32 reviews)

myManipalCigna

ManipalCigna Health Insurance Company Limited

💼 Business

💪 Health & Fitness

Customer Experience

Positive experience35.5% of reviews

Neutral3.2% of reviews

Negative experience61.3% of reviews

~ Based on 31 written reviews from the US App Store.

Is myManipalCigna Safe?

myManipalCigna appears mostly safe based on user ratings. AppsHunter Safety Score for myManipalCigna is 75/100.

This assessment is based on 32 user ratings, with an App Store average of 3.9/5.

Safety Analysis

70.0% of ratings point to a safe experience

3.3% of ratings suggest some concerns

26.7% of ratings point to a risky experience

~ Based on 30 App Store ratings for myManipalCigna.

Is myManipalCigna Legit?

myManipalCigna appears to be a legitimate app. AppsHunter Legitimacy Score for myManipalCigna is 90/100.

Based on 90 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Failed to Update email

I’ve been unable to update the email address on my account because the app sends the OTP to my old, incorrect email address. That leaves me locked out of making a basic account change. I’ve contacted customer support several times by phone and email, but the issue still hasn’t been resolved. Please provide another way to verify my identity and update my email address. If something this simple is so difficult to fix, it makes me concerned about getting help when I need to use the app for something important.

Tthecardayer28

a month ago

Response from developer

Hi, we hear you. To help us address the issues you faced, kindly share your feedback at customercare@manipalcigna.com with subject: “Feedback on App.” Our team will take it forward right away. – Team ManipalCigna

Extremely Buggy — Can’t Even Log In on iPhone 17

Full of bugs and extremely frustrating to use. I’m using an iPhone 17, and I can’t even log in to the app. How can such a basic functionality be broken?

Is there an active testing/QA team? The app needs proper testing before updates are released. Please fix the login issues and improve the overall stability and user experience.

Kkarthik1498

2 months ago

Response from developer

Hi karthik, we hear you. To help us address the issues you faced, kindly share your feedback at customercare@manipalcigna.com with subject: “Feedback on App.” Your input is valuable in improving the app. – Team ManipalCigna

App is not working

Even after updating the app, the notification or icon prompting an update appears as soon as I open it. However, when I go to the App Store to update it, it shows that the app is already updated and displays the 'OPEN' option instead of 'Update'. I even deleted and reinstalled the app, but the problem persists. I am completely fed up with this app.

AJAnkit Jo.

2 months ago

Response from developer

Hi Ankit, we hear you. To help us address the issues you faced, kindly share your feedback at customercare@manipalcigna.com with subject: “Feedback on App.” Your input is valuable in improving the app. – Team ManipalCigna

App not working with latest version

It always asking to take update even I have taken update trying with restart my phone as well it’s not working
I have tried uninstall and install again still it’s always asking for update no backout here
I not sure if any tester test app end to end before moving to production

VVibhorgarg

2 months ago

Response from developer

Hi, thank you for sharing your feedback about the app. Please write to us at customercare@manipalcigna.com with the subject line “App Feedback” and include the details of the issue for our team to review. – Team ManipalCigna

Best

• Senior-Friendly: Excellent coverage for pre-existing conditions with minimal waiting periods.
• Transparent Process: No hidden clauses during the porting paperwork.
• Hospital Network: Wide range of cashless hospitals, which is vital for senior citizens.

VCVijay Chandgude

6 months ago

Response from developer

Hi Vijay! We really appreciate you taking the time to leave your feedback. It’s fantastic to hear you had a positive experience. We’d love to learn more about what made it stand out for you. You can drop us a note anytime at customercare@manipalcigna.com. -Team ManipalCigna

Easy

Smooth interface and smooth function

SSagnikrupak

7 months ago

Response from developer

Hello! Thank you for your positive feedback on our service. It’s wonderful to know we met your expectations. We’d love to hear more details about what stood out for you. Please share your thoughts with us at customercare@manipalcigna.com with the subject line “Feedback on Service Experience”. – Team ManipalCigna

Track claim not working

Hello,

Thank you for your response. I am facing continuous issues while using the app. Whenever I try to track my claim, the application shows errors and sometimes closes automatically

JJambu1

7 months ago

Response from developer

Hi, we truly understand how upsetting this must have been for you. We’d really like the chance to look into what happened and make things right. Please share your details with us at customercare@manipalcigna.com or connect with us via our official social media handles. Our team will get back to you promptly. – Team ManipalCigna

New update

Love the new updates! The app is intuitive and makes policy management super convenient.

YGYash goel

8 months ago

Response from developer

Hi Yash, glad you’re enjoying the new updates! Making policy management simple and intuitive is our goal. - Team ManipalCigna

Great App

Smooth experience, easy to navigate. Claims tracking feature on this app is very useful.

Ssid_507

8 months ago

Response from developer

Hi, wonderful to hear this! Making navigation easy and tracking seamless is exactly what we aim for. - Team ManipalCigna

Easy to Use App

One of the better health insurance apps I have used. The dashboard is clear, policy information is easy to understand, and the claim status is shown in a very transparent way. It saves a lot of time because everything is available in one place. The app works smoothly and the design is clean. Would definitely recommend it to others

AAvanish89

8 months ago

Response from developer

Hi Avanish, happy to hear the app’s simplicity and transparency worked well for you. Providing everything in one place for a seamless experience is our constant focus. Thanks for the recommendation! - Team ManipalCigna

Seriously don’t take Health insurance from this fraud company,

I took a health insurance from MCHI but after all documents submitted on time and before , after 17 days the msg come your claim is rejected and they promise before buying the police u we are always with you … for emergencies I have paid 22k , totally waist of money . And there customer care also not responding” always use this line when connected .. “ am I audible to you (3 times ) and cut the call ,” . I have paid 1 lac In OPD and 45k in IPD . My trust and money both has gone with this fraud company…

DRDSR rana

8 months ago

Response from developer

Hi, that’s not the experience we want you to have. Please drop us an email at customercare@manipalcigna.com or message us on our official social channels, our team will look into this right away. – Team ManipalCigna

Worst app and worst service

Please do not make a mistake of buying manipal signa health insurance. Its a waste of money. They don’t deliver on the promises they say and hide behind “technical issues” for months. Everything is outsourced to third party companies and there is no ownership. Worst mistake buying this insurance for myself and parents. Please avoid if you can.

AAbhijeet_kadam

8 months ago

Response from developer

Hi Abhijeet, we truly understand how upsetting this must have been for you. We’d really like the chance to look into what happened and make things right. Please share your details with us at customercare@manipalcigna.com or connect with us via our official social media handles. Our team will get back to you promptly. – Team ManipalCigna

Worst company worst app

Their App doesn’t work in sync with web or wap. Hangs and gives internal server error all the time. Their CEO Joydeep Saha doesn’t reply even after 10 reminders with copy to IRDAI, bima lokpal & consumer forum. Their service teams are sleeping. They never reply on your complaints on time. They give false commitments to customers. Worst insurer. Never ever purchase insurance from them.

CICS in

9 months ago

Response from developer

Hi, we understand the issues you’re facing with the app. Please share your feedback at customercare@manipalcigna.com with the subject: “App Feedback.” Your input helps us improve the experience for everyone. – Team ManipalCigna

Waste

It’s time for me to change my health insurance provider. The app is very poorly developed and not user-friendly at all. When you call customer care, even after waiting for several minutes, the call gets disconnected. Extremely disappointing service. Definitely not recommended.

((Laijus)

9 months ago

Response from developer

Worst App in healthcare

From the day I took insurance and downloaded this app it’s not at all opening just a blank white screen!! I don’t know how the insurance will work while we claim !! U don’t have any support team to look into such issues and resolve it asap?? One of the reputed company should have some responsibility to care of ur customers

SSandeepreddy44

9 months ago

Response from developer

Hi Sandeep, we understand the issues you’re facing with the app. Please share your feedback at customercare@manipalcigna.com with the subject: “App Feedback.” Your input helps us improve the experience for everyone. – Team ManipalCigna

App doesn’t open

Extremely useless mobile app. I am trying to open it since last 2 weeks, it does not open. Are customers expected to login to the web app during urgency? If this app doesn’t work, what’s the point of having an app? I would have rated 0 if there was an option.

AAnu_0712

a year ago

Response from developer

Hi, thank you for highlighting this. We’re working to improve the app and would appreciate it if you could share details at customercare@manipalcigna.com with the subject: “App Feedback.” – Team ManipalCigna

Sonu B

The app is not working and neither the force update is working - force update is directing to App Store but in App Store new app is not available so it’s is just circling back and forth
Unable to make renewal payment
Agents are calling unnecessary and sending links those also not working
Have called my agent he will make payment please stop chasing me and close the insurance if it’s not working.

1100nuBatra

a year ago

Response from developer

Hi there, we understand the trouble you’re experiencing with the app and the renewal payment process. Please share the details along with a screenshot (if possible) at customercare@manipalcigna.com with the subject: “App Payment/Update Issue.” We’ll check this on priority and get it resolved for you. – Team ManipalCigna

App not working well

Wellness what they added recently was not coming in app and also for Prime customers wellness program is missing in visit app

SSabareesh8

a year ago

Response from developer

Hi there, we understand the Wellness feature and Prime customer program are not showing in the app. Please share the details along with a screenshot of the issue to customercare@manipalcigna.com with the subject line: “App Feedback” We’ll look into it and your feedback helps us improve the app for everyone. – Team ManipalCigna

App response can be increased

App response is slow and sometimes you think the page is moved to next page but it does not and suddenly ask you to re-enter the detail while raising an endorsement.

Otherwise app looks fine and easy to understand. Good work done by overall MCHI team.

Cchekkubhai

a year ago

Response from developer

Hi there, thank you for sharing your experience with us. We’ve noted your feedback regarding the app’s response time and the issue while raising an endorsement, and our team is working on making the performance smoother. We’re also glad to know that you find the app easy to use and appreciate the efforts of the our team. If you face any further challenges, please write to us at customercare@manipalcigna.com so we can assist you directly. – Team ManipalCigna

Execution of requests

Always there is error even after updating correct details by customer’s end and same with reimbursement request especially through online portal (App) . Seems like relevant staff is undereducated or under qualified and cannot understand

SSsehrawat

a year ago

Response from developer

Hello Ssehrawat, thank you for highlighting your concern. We’ve noted the challenges you faced with updating details and submitting reimbursement requests through the app. Please share your policy number and contact details with us at customercare@manipalcigna.com so our team can review this closely and assist you with a resolution. – Team ManipalCigna