Used often
Navigating through my healthcare, the app is easy to use.
Information Overload!
Way too much info sent. I receive test results prior to any medical staff insights. This app stresses me out.
Scripps Neurosurgical team and Dr. Malone
Dr. Malone and his team are professional, kind, prompt, throughly exceptional. Dr. Malone is very informative with a great bedside manner. He takes time to answer questions, and is an amazing minimally invasive surgeon. I never needed anything other than Tylenol. Very grateful to him and his team!
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Extremely pleased
I have been an employee with Scripps Clinic for 27 years. I am proud to tell others of this fact. Our reputation in the community is exceptional. This patient portal is part of the reason for that. Super functional and easy to use. Thank you for making this available to us.
The worst experience ever
Absolutely terrible phone support experience. I was simply trying to get a self-pay bill estimate for a procedure, and I was transferred around nine times.
For some reason, I kept ending up in the Dermatology department, even though my request had absolutely nothing to do with dermatology. What made it even more ridiculous is that I was calling numbers that Scripps employees themselves gave me, and I was also being transferred internally by their own staff — yet I somehow kept getting sent back to Dermatology over and over again.
Every time, I had to explain the same situation from the beginning and provide the same information again. I repeatedly told them that I had already been transferred several times and kept ending up in the wrong department. Each time I was reassured that “this time” they would make sure I got to the correct place, and then the exact same thing happened again.
I was also transferred multiple times to Billing, where I received completely contradictory information. At one point, an employee told me they would calculate the estimate for me and asked me to wait on the line while they checked. A few minutes later, I was transferred again and eventually got disconnected.
When I called back and went through more transfers, another employee told me that they couldn’t provide an estimate at all and that I would first need to see a doctor.
So one employee tells me, “I’ll calculate the estimate for you,” and shortly after that another tells me that this cannot even be done.
After all of this, I still never received the estimate I was calling for.
The communication between departments seems completely broken. Getting transferred nine times, repeatedly ending up in Dermatology for no logical reason, and receiving conflicting information from Billing is completely unacceptable. Easily one of the most disorganized healthcare customer service experiences I’ve ever had. I have no desire to deal with Scripps again after this.
For some reason, I kept ending up in the Dermatology department, even though my request had absolutely nothing to do with dermatology. What made it even more ridiculous is that I was calling numbers that Scripps employees themselves gave me, and I was also being transferred internally by their own staff — yet I somehow kept getting sent back to Dermatology over and over again.
Every time, I had to explain the same situation from the beginning and provide the same information again. I repeatedly told them that I had already been transferred several times and kept ending up in the wrong department. Each time I was reassured that “this time” they would make sure I got to the correct place, and then the exact same thing happened again.
I was also transferred multiple times to Billing, where I received completely contradictory information. At one point, an employee told me they would calculate the estimate for me and asked me to wait on the line while they checked. A few minutes later, I was transferred again and eventually got disconnected.
When I called back and went through more transfers, another employee told me that they couldn’t provide an estimate at all and that I would first need to see a doctor.
So one employee tells me, “I’ll calculate the estimate for you,” and shortly after that another tells me that this cannot even be done.
After all of this, I still never received the estimate I was calling for.
The communication between departments seems completely broken. Getting transferred nine times, repeatedly ending up in Dermatology for no logical reason, and receiving conflicting information from Billing is completely unacceptable. Easily one of the most disorganized healthcare customer service experiences I’ve ever had. I have no desire to deal with Scripps again after this.
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Drop on individual care
It has become impossible to provide on time care. Waiting weeks and even months is now common. Scripps no longer a first class hospital. It has become an administrative nightmare.
Medication refill requests
The app has many shortcomings like unintuitive & clumsy interface, poor organization, and multiple features that work so badly ghat they aren’t useful. But the most annoying (because I use it every month) is the poor implementation of medication refills. It allows refill requests to be made on meds that are far from the refill due date. For example, a medication may not be able to be refilled for another two months and it will allow you to request it instead of a reminder that it’s too soon. To make things worse, if you accidentally request a med too soon, the app will accept it showing status: “Fill in progress”, though it is not. This is very misleading, making the patient think they need to wait a couple days longer to pick up the meds when all are filled. This causes the patient to needlessly wait several days for a prescription that will not be filled.
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Needs Polish
It’s a bunch of isolated features you’d find in many apps built into one. But it needs better integration and flow testing. Downgrading to a 3. Examples:
1. I have an upcoming appointment. The title doesn’t match anything in the price estimator. Better yet, link it to the direct entry so I’m prepared for the expense.
2. The price estimator, because the titles are similar, force you to hunt through each one. Get it wrong press back, but it doesn’t keep you in the group selected, it sends you back to the first page. Frustrating.
3. Price estimator says it’ll find CPT codes. No CPT codes listed in upcoming appointments. I can find them on my bill, but that’s kinda too late.
4. Nevertheless, I searched for two basic CPT audiology codes and the price estimator couldn’t find them.
5. Medications list is present, but doesn’t list your Prescription number. So I guess I have to keep the hardcopy. Pretty counterintuitive if you want your data in one place.
This app is good, but can do better. Feels like it’s written by healthy people who don’t really need to use this app or don’t worry about paying bills.
1. I have an upcoming appointment. The title doesn’t match anything in the price estimator. Better yet, link it to the direct entry so I’m prepared for the expense.
2. The price estimator, because the titles are similar, force you to hunt through each one. Get it wrong press back, but it doesn’t keep you in the group selected, it sends you back to the first page. Frustrating.
3. Price estimator says it’ll find CPT codes. No CPT codes listed in upcoming appointments. I can find them on my bill, but that’s kinda too late.
4. Nevertheless, I searched for two basic CPT audiology codes and the price estimator couldn’t find them.
5. Medications list is present, but doesn’t list your Prescription number. So I guess I have to keep the hardcopy. Pretty counterintuitive if you want your data in one place.
This app is good, but can do better. Feels like it’s written by healthy people who don’t really need to use this app or don’t worry about paying bills.
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Always punctual , informative
My PCP is the best !
User Friendly
Everything you need is easily accessible. User friendly. Convenient. It’s works. 100/10
Needs Polish
It’s a bunch of isolated features you’d find in many apps built into one. But it needs better integration and flow testing. Examples:
1. I have an upcoming appointment. The title doesn’t match anything in the price estimator. Better yet, link it to the direct entry so I’m prepared for the expense.
2. The price estimator, because the titles are similar, force you to hunt through each one. Get it wrong press back, but it doesn’t keep you in the group selected, it sends you back to the first page. Frustrating.
3. Price estimator says it’ll find CPT codes. No CPT codes listed in upcoming appointments. I can find them on my bill, but that’s kinda too late.
4. Nevertheless, I searched for two basic CPT audiology codes and the price estimator couldn’t find them.
This app is good, but can do better.
1. I have an upcoming appointment. The title doesn’t match anything in the price estimator. Better yet, link it to the direct entry so I’m prepared for the expense.
2. The price estimator, because the titles are similar, force you to hunt through each one. Get it wrong press back, but it doesn’t keep you in the group selected, it sends you back to the first page. Frustrating.
3. Price estimator says it’ll find CPT codes. No CPT codes listed in upcoming appointments. I can find them on my bill, but that’s kinda too late.
4. Nevertheless, I searched for two basic CPT audiology codes and the price estimator couldn’t find them.
This app is good, but can do better.
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Basic
Hard to find information and basic interface
No test results
I had a PET scan on Monday and have no results sent to my portal. At my appointment today with Dr Jacob New, the ordering physician, he had the results. Scripps is usually very prompt with test results and I am disappointed this time. This test is very important to me, involving the status of my lung cancer. Who can I contact to have the results sent to my portal? Carol C. Hartwell
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Periodic erroneous notifications
I periodically receive notifications that I have an upcoming visit . But there are no upcoming visits shown.
Very good
It’s great to be able to see everything and do ahead of appointments what needs to be done!
Amazing
This patient portal works amazingly well!
I’ve used other ones. None have worked even remotely as well as MyScripps. I’m very pleased with this one as it is easy and convenient to use!
I’ve used other ones. None have worked even remotely as well as MyScripps. I’m very pleased with this one as it is easy and convenient to use!
Scripps is the best!
I have a new doctor - Dr MacMillan at Scripps Rancho San Diego
Easy
This portal is so convenient. It is easy to use and all your medical needs, appointments, lab results, etc.. are right there. I really like the Scripps portal.
The app is great!!!
Quick results for all my lab tests
Simple/ fast
I am new to the scripps app and wow it’s manageable and easy! Kaiser needs to step up their game with theirs!
