Unusable
Error! Unusable. Service is not available! 😫 Waste of time.
Useless app
The registration process doesn’t work when you’ve used it more than once. So when you arrive to the airport the 2nd time you’re gonna have to forego the fast route.
How do you initiate a new trip to Japan if it doesn’t prompt confirmation of use?
For past trips, I had to delete and re-download the app and wait for it to ask to confirm purpose of use. Is there a way to initiate a new trip within the app? The app is not intuitive…
Redo the app
I arrived in Tokyo a couple of weeks ago and found the COVID vetting arrival process cumbersome so I thought I would install this app before my next visit next week. After tying to get it to work, I’ll take my chances with the cumbersome arrival process again as it will take me less time than trying to get the app to work.
It is 2022. There’s no reason to have a retro app that works like something kludgy developed at the dawn of the internet/turn of the century. Please hire some of the recently laid off tech workers to do an overhaul of the app.
It is 2022. There’s no reason to have a retro app that works like something kludgy developed at the dawn of the internet/turn of the century. Please hire some of the recently laid off tech workers to do an overhaul of the app.
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Terrible
I’m left dazed and confused by MySOS. I’m honestly disappointed and frustrated by the time I’ve spent trying to figure things out. I don’t see that any of my information flowed over from the Japanese visiting webpage, and I’m really not sure what this app is for. I downloaded it as instructed before traveling to Tokyo and I’m just crossing my fingers that I can get through the entry processes.
One thing is for sure, this app is of no use.
One thing is for sure, this app is of no use.
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簡単
時間はかかるけど一度やれば空港での手間が省ける。
日本の恥
ワクチン証明登録までが分かりづらすぎる。酷すぎる。税金の無駄使い勝手このうえない。
Most awful app
Just AWFUL
Plz fix the everything
“Yes sir, I know the app is terrible” - Australian Airport staff
Unusable terrible app that doesn’t help travelers
The app is supposed to help travelers to fast track.
Instead the terrible, unintuitive UI makes everything harder. Wording is not consistent and misleading, colors do not help see what’s important vs. what’s optional. Passport submission rejected, entry of data is redirecting to the web page. Designed by the committee as many gov apps are. No help for actual users, just an ancient paper procedure put in digital form. The management of this app should consider let younger people lead the design, because it’s clear that old-school bureaucrats out of touch with modern reality has caused this disaster of an app. Really wish respectful Mr Taro Kono succeeds in bringing gov to the digital era and script unusable old processes. Maybe all these app reviews will convince the system management? Here’s hoping.
Instead the terrible, unintuitive UI makes everything harder. Wording is not consistent and misleading, colors do not help see what’s important vs. what’s optional. Passport submission rejected, entry of data is redirecting to the web page. Designed by the committee as many gov apps are. No help for actual users, just an ancient paper procedure put in digital form. The management of this app should consider let younger people lead the design, because it’s clear that old-school bureaucrats out of touch with modern reality has caused this disaster of an app. Really wish respectful Mr Taro Kono succeeds in bringing gov to the digital era and script unusable old processes. Maybe all these app reviews will convince the system management? Here’s hoping.
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Does not work
I have spent hours trying to get the SOS registration completed so that I can zip through the Narita airport after a 17.5 hour flight
The application insists that I am missing a mandatory question when I do not select the “crew member “ box and therefore I can’t finish the registration
The application insists that I am missing a mandatory question when I do not select the “crew member “ box and therefore I can’t finish the registration
Just terrible
Bureaucracy gone mad. Leave hours to complete it.
Before you start:
Ensure your operating system is the latest version.
Gather your:
3 Covid certificates.
Passport. Take photo of your passport precisely as instructions state.
Flight details
Address, post code, chome of where you are staying.
That’s it.
Before you start:
Ensure your operating system is the latest version.
Gather your:
3 Covid certificates.
Passport. Take photo of your passport precisely as instructions state.
Flight details
Address, post code, chome of where you are staying.
That’s it.
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Terrible design and poor user experience.
Terrible implementation of basic functionality. Poor user interface design. Cannot restart upload process after hitting skip icon accidentally.
Step carefully traveller…
You’ve entered a dark forest of endless forms and poorly worded questions. In the distance, wolves…
App Doesn’t allow me to sign in with my account
the app wouldn’t allow me to sign with my registered email. It says it’s linked to a valid passport and can’t be used. But I have been able to sign it using the online web of my sos using the registered email and got the blue screen. But app is still red and won’t let me sign in. so I can’t use it. I’ve tried uninstalling and reinstalling and no improvement. Is there a way to fix this.
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Worst thing ever
I thought myGov Australia was clunky & hard work till I had to use this!
Horrible to set up and doesn’t work
It’s horrible to set up. Very unfriendly interface. But I fought through it
I wish I hadn’t. It doesn’t do what it tells me it should do. I can’t upload documents and pre-check - so it’s useless.
I wish I hadn’t. It doesn’t do what it tells me it should do. I can’t upload documents and pre-check - so it’s useless.
Terrible app
Whether it is the confusing and often non-functional interface, the obscure instructions or the glacially slow performance, this app is flat out awful. If this is the best that Japan can come up with to “expedite” entry into Japan they really need to rethink what they are doing. Saving fifteen minutes at the airport at the expense of hours of tinkering and swearing to get the the app to do something, even anything, is just not worth it.
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Super user unfriendly!!
This app should be 0 star.
Extremely bad UI, horrible!!
Extremely bad UI, horrible!!
Useless and convoluted
Frustrating and poorly developed
