Really useful app
Email Only
Unbelievable that mysudo still doesn’t support linux desktop
Great product, useless support
I emailed asking for a modest add-on: a few extra messages for a small fee. The response was "upgrade to $15 or invite your friends." I explained why neither solves my problem. The next reply repeated "invite your friends" verbatim.
That's the whole customer service experience: a script, a shrug, and an upsell. They'd rather lose a paying customer's few extra dollars than offer a middle tier. Product team, fine. Support team, needs work.
If you never need help, you'll love it. If you ever do, expect to talk to a wall.
Very Poor Customer Relations Cutting Conversations
That is it, I’m done. I closed my SudoPro account today.
