MySudo Reviews: Is It Legit?

Customer Experience

Positive experience50.4% of reviews
Neutral7.0% of reviews
Negative experience42.6% of reviews

~ Based on 460 written reviews from the US App Store.

What users say about MySudo

Is MySudo Safe?

MySudo - Identity Protection appears safe based on user ratings. AppsHunter Safety Score for MySudo is 93/100.

This assessment is based on 15,681 user ratings, with an App Store average of 4.7/5.

Safety Analysis

91.3% of ratings point to a safe experience
4.0% of ratings suggest some concerns
4.7% of ratings point to a risky experience

~ Based on 15,681 App Store ratings for MySudo.

Is MySudo Legit?

MySudo - Identity Protection appears to be a legitimate app. AppsHunter Legitimacy Score for MySudo is 88/100.

Based on 88 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Really useful app

I dunno how I lived without this app. I’ve been using this for almost all aspects of my life atm. Profile for utilities and bills, profile for shopping, deliveries etc. Fantastic.

Email Only

I use the mobile app almost exclusively for text messaging. The fact that this is not included in the desktop version means it’s essentially useless to me.

Unbelievable that mysudo still doesn’t support linux desktop

Unbelievable that mysudo still doesn’t support linux desktop. The whole point is privacy which microsoft takes screenshots every second and sends to their data center for permanent storage.

Great product, useless support

The app itself is solid — I'm on the $4 plan and it does what I need. The problem is everything around it.

I emailed asking for a modest add-on: a few extra messages for a small fee. The response was "upgrade to $15 or invite your friends." I explained why neither solves my problem. The next reply repeated "invite your friends" verbatim.

That's the whole customer service experience: a script, a shrug, and an upsell. They'd rather lose a paying customer's few extra dollars than offer a middle tier. Product team, fine. Support team, needs work.

If you never need help, you'll love it. If you ever do, expect to talk to a wall.
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Very Poor Customer Relations Cutting Conversations

Sudo customer service staff needs to understand who actually is producing income to pay them. They are very slow to respond, while sending messages to tell the customer to stop messaging them. What they fail to realize is first, we don’t know without being told, how their messaging system works; and two, we are only messaging them repeatedly, because something bad for us is unfolding right now!

That is it, I’m done. I closed my SudoPro account today.
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Love this app!

I compared lots of options & I’m very happy with MySudo. It’s affordable & it grew with me over time. I added more lines as needed.

Recommend avoid

The phone number I was given doesn’t seem to receive texts reliably, or work well on messaging platforms. Customer service were also dismissive and unhelpful, in my experience. Recommend avoid.

Excellent VOIP & Customer Service

Very supportive customer service department and the app functions very well for calls and messages. VPN spoofed a location outside of the US and they were gracious and patient to work with me to unlock my account. Be aware of this with VPN usage, but highly recommend as I tried most every VOIP service and MySudo appears to be the front runner for ease of use and setup. Thanks sudo team! 🙏🙏❤️❤️
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Fantastic app

I have several US / U.K. numbers and this helps a lot

The app is the best

Awesome app

$udo

£xcellent

Harry

Scottie

Kamran

It is really fantastic. The support team is wonderful, very responsible and responsive, and recovered my account quickly.

Freedom

I’m very impressed with this app so far. It’s free, but the paid features are amazing. The free features are amazing even…..

Moore

I love this app

Great App

It is such a relief to be able to be in the checkout aisle and give a token phone number and email instead of my main number for store memberships. Also easy to use the app for emailing. Thank you SUDO!

VPN

Don't use a VPN for this "anonymous app" they will just lock your account....

Why is my Acc suspended??

That horrible

No backup options

Moving to anew iPhone but can't logout. It's being installed as new device. And sudo increase price almost 200% for SudoGo. Originally, the app provided multiple free email addresses and phone numbers from the EU and North America. Short codes and OTPs worked without requiring a premium upgrade. However, the app switched to a pay model and removed these basic features. When I replaced my phone at Apple due to a repair, issues with Sudo began. For over four years, I sought help for a problem Sudo denied, deflected, and ignored even after another phone swap at Apple. Despite following numerous and absurd troubleshooting steps, Sudo failed to acknowledge their fault and ignored my requests for assistance. By 2024, I could finally log in again. Sudo never informed me that the issue was resolved, nor did they apologize or acknowledge the problem. I still using the same iPhone and same account from four years ago with Sudo. I won’t support this company financially due to their clear lack of professionalism and ethics.
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Phone calls don’t work

You have one job