The rollout of the new “myUPMC” has not been very smooth
Records appears to be incomplete in some instances, Program indicates I have no insurance information on file,
Who knows what else will be discovered as I continue to use it.
Who knows what else will be discovered as I continue to use it.
Could be better
Since the change to epic/My chart, I am unable to see or manage my payment plan, and unable to see names of past providers before 2025. Unable to search past visit summaries by provider or date, so have to scroll through every past visit to find information. I have used mychart before, the old UPMC app had some advantages over it.
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Change it back
Horrible. Can no longer access billing. Looks like an ai generated poster. Looks horrible, ease of access is horrible.
Not easy to use at all
I really hate this app it takes a lot of digging for me to get the simple information I need and most of the time I have to call the office because the app makes it far too difficult
Botched transition from MyUPMC to MyChart
So far, the transition is rocky. My existing test result history now goes back fewer years. The name of my supplemental insurance carrier was changed. I had to correct or provide lots of information regarding medications and conditions that was already in the old MyUPMC. And no advice or advance warning regarding the transition was provided. Altogether, a grade of C- or D+.
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My UPMC
The app is very useful.
It was updated recently. There are glitches that are being worked out. That is why I gave it 4 stars instead of 5.
All information is not being propagated and some information has been lost from the previous app.
Once all the links are worked out it hopefully will be invaluable.
It was updated recently. There are glitches that are being worked out. That is why I gave it 4 stars instead of 5.
All information is not being propagated and some information has been lost from the previous app.
Once all the links are worked out it hopefully will be invaluable.
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Change it back to the old version.
This update is horrible. It’s too hard to find what you need, unlike the last version. Should’ve left it alone.
Confused
Can’t use my upmc info no more. So start calling me by phone to review any bloodwork results and appointments.
Reminders
We should have the option to remove this reminders to me. It’s just tedious.
Billing
I wish I could write a detailed review of the issues with billing / healthcare… the app is fine but explain to me how UPMC bills itself 391.00 for a dr visit for a consult as a potential new patient and if you don’t have insurance they bill you 200 dollars. Then after all the paperwork is processed and your insured - you still pay 173.55 as the patient - our healthcare system is broken …
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New app
I can not open the new app and need to get my blood pressure reading to MD
WAS great
The updated app is horrible. Scheduling is nonexistent. Appointments disappear. Not remotely user friendly. Major mistake switching to the MyChart platform. Just garbage. Old version was so easy and helpful. Out of all my doctors only one is listed. Thanks UPMC! Im sure it's better for your bottom line.
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The update is a significant downgrade
Besides being a blah purple-themed version of MyChart’s poor UX, my message history with my providers is now gone.
The new update doesn’t work???
I open the app it says “a new version is ready for you, update in the App Store”
I already updated it. What’s up with this app??
I already updated it. What’s up with this app??
Why change
The new changes the app are terrible. The old way was so much more simpler.
Cannot open
I cannot open on IPAD🤨. I was able to do so previously. How can you make this happen.
My review
My favorite doctor’s office. I used to work there and I have known Dr Duca since 2000. It’s a great place to go to. I travel from Westmoreland County to His office in Oakland. They treat everyone with respect and kindness.
The worst update ever
The cross over was horrible my charts from ahn never merged over mind you their app is better than yours and it has everything
The new app is awful
I used to be able to pay our insurance premiums and bills from the same app and that has now changed with this new app launched in October 2027. The UX of the new app is awful. I can’t pay any bills from it now. There is no way to check EOBs from the new app. I resent that UPMC has taken choices and information away. I now have to call to have our medical bills explained to me. Also there’s nowhere to set up auto pay. I hate this whole thing. It’s terrible! Why did UPMC do this? Someone there made a bad, bad choice.
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New “My UPMC”
Site is confusing. Words too large and can’t read entire line without moving screen side to side. All the information for appointments don’t show up. Looking at a past appointment and want to review summary, nothing there. Next appointment always shows up. Previously I was able to review something from 2016. Currently only to 2019.
This new program is the pits!
This new program is the pits!
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