Billing Plans
I like the app for most communications or appointments. I don’t like always having to put something on a payment plan and I don’t like how you divide things up instead of showing the lump some paid. Apparently the regular statements do not provide an accurate account of the payment or the balance. I was told I needed a descriptive or detailed statement. Even more confusing as anyone who does not work in the UR Billing should not have to figure this out. I was trying to pay more each month to get paid off faster but I’m not confident it gets applied correctly. I know I paid $275 for the last payment which was more than the current payment plan and I have no idea how it was applied. Also too many reminders. It
The payment is due on the 12th of the month then it’s not past due until the 13th.
The payment is due on the 12th of the month then it’s not past due until the 13th.
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Friendly
Staff is very friendly and caring! Would highly recommend to other people!
New phone update
Seems to not be able to upload information. Keeps saying unable because of network issues
Review
5stars
Billing Question
I was a patient that you are urgent care on January 22. I was billed $1900. I went to simply evaluate the cough. I have asked for a qualification about billing. It seems extremely high. Today I have no response.
Cannot send a message to my doctor
I would like to send a message to my doctor (from 2024) but it is not possible. Her name is no longer in the list of my providers. There is a list of doctors (from recent visits) but you decided to put a time limit on the available doctors.
Wonderful
We are life long Hornellians recently living back in town. We are in our eighties. We have found only positive things at U of R medicine. I see Jen Weatherby and she is great. She listens, answers questions and never makes me feel like she’s in a hurry. She is so “real” and personable and obviously cares about her patients. I couldn’t ask for more. And I can say “all of the above” for Dr. T, my husbands doctor. He has really gone the extra mile for us. And has been personally reassuring.
And my experience with Dr Nam was also delightful. He too showed knowledge and concern for me as a patient.
We have had labs done twice and gone to urgent care twice. Everyone in both places was efficient, caring and knowledgeable.
A Plus for every service we have experienced!
And my experience with Dr Nam was also delightful. He too showed knowledge and concern for me as a patient.
We have had labs done twice and gone to urgent care twice. Everyone in both places was efficient, caring and knowledgeable.
A Plus for every service we have experienced!
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Critical tool to help manage my care
This app allows me to manage all of my health care team in one place! You can easily track appointments, medications and test results. While in an unexpected hospital stay, the real time updates was so important for me to feel confident in my care plan!
My Opinion of MyURMedicine
Like MyChart, this application is very reliable. But what also makes MyURMedicine effective is that fact that most of the TV ex doctors I work with are very responsive to my concerns. Believe me, I wish I was healthier and didn’t need this application at all, but the fact is I’m not as healthy as I would like to be. Having UR doctors usually replying to me in minutes or a few hours tells me they care.
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Changes
While I understand that allowing patients to directly message physicians became unmanageable, I have had two occasions when I could not get a message through via phone and there are no options to message my physicians. I had to get my primary to take time to call in my behalf. If you are going to eliminate this option in myChart, you need to stop using a central team to take all calls b
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Check In Results
I think that THE URMC PORTAL IS A GREAT PLAN TI
Easy to communicate
Very helpful, especially during a stressful (but not life threatening) issue. Also love the fact that a one time access can be granted overseas to a medical professional if an emergency arises.
The one down side is this also increases the volume of communication for those on the receiving end. UR is an amazing medical facility but as true in all areas of life, it’s important to clearly and succinctly define what you need.
The one down side is this also increases the volume of communication for those on the receiving end. UR is an amazing medical facility but as true in all areas of life, it’s important to clearly and succinctly define what you need.
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Fácil y sencillo
Excelente información de manera rápida y eficiente
Good with 1 serious NEGATIVE
This app has streamlined my communications with my Drs. saving both them & me from endless games of phone tag & in a couple of cases saved me from having to go in for an appointment. NEGATIVE: test results being available to me before Dr has reviewed & released them. In a serious diagnosis situation, this can be downright cruel if a negative result. Dr should have say in releasing directly to patient or not.
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Fonts in messages
The font size got huge in the messages section. Can this be adjusted?
If only the app consistently worked
I have tried dozens of times to pay bills on here - and the app works 50% of the time
Great app for managing health with providers
The app works very well, is organized well and is pretty intuitive. Beyond the functionality and design, this is a huge step up in allowing patient and medical professionals communicate with each other )avoiding unnecessary office visits) and preparing when an office visit is needed. I love getting test results as soon as they are ready allowing time to formulate any questions in advance of followup.
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Super Easy!
Truly appreciate how easy this app makes it to schedule and manage appointments. I submitted a request in the morning and had an appointment scheduled by mid afternoon.
Easy way to communicate
Fast response from providers
My UR medicine app
It's a good app
