Amazing customer service
The customer service is amazing. Everything is well explained they helped when needed. I’m really happy with the service. I was very impressed.
Car not charged
I reserved this car specifically for 150 km and 10 hours. I found the car with only 30% charge and it was not connected to a charging station, so I had to extend my reservation by 2 hours to charge half way through my trip. I brought this up to MyWheels and they will not compensate me for this. At the end of my trip I was required to leave the far plugged into a charging station, which took me more time as well.
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Car dirty and a pain to close and end to rental
First of all the car was quite smelly and dusty. The return process was far from straight forward, especially for first time users.
It’s ok
Not the worst, not the best
Clean Car
Unlike the competition the car was very clean. App works well, very simple.
SMS confirmation not working
I have an international phone and I have testes that receiving SMS works yet i never receive the confirmation SMS for this app so I cannot use it. Also buggy removing phone wont respond then returns a generic error message
Worst App I’ve Ever Used
This application is unusable. My first experience was logging in via Google and I got “undefined is not a function”.. so I try again and then it lets me in. Then I select my country for my driving license and they don’t even have the correct flag assigned to the country. Then I go to link my iDeal and the name isn’t exactly the same (Will instead of William) because it’s pulled from Google. So I try to change my name in this trash application and it said “het veld firstName mag op dit moment niet worden aangepast”. Those are only a few of the errors I encountered during sign up process. So I can’t even add a payment method because you won’t let me change the name which YOU pulled via Google auth. One of the most fragile, frail, low quality apps I ever used in my life.
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Poor customer service, charged for unusable vehicle
Absolutely terrible customer service and unreliability of vehicles. I made a reservation and the previous driver did not leave the charging card in the car. 10 minutes waiting for customer service to pickup the phone and never answer then be told it was my fault for the car not being usable that day. I ended my reservation immediately and then was still fully charged. Do not recommend.
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Response from developer
Thanks for your review. This isn’t an auto-reply, so that's good news! We’d love to resolve this personally, but we couldn’t reach you through this platform. Could you please send an email to support@mywheels.nl with the subject [Apple App Store - Charging Issue] so we can resolve this with you directly? Thanks!
Electric car process is a nightmare
Every time I rent an electric car I have to call and waist time and costs me money because it “demands” I park at a charging station and there is not one! I drove around for 10 mins and could not find one . By the time I call and get help, it takes another 20 mins. Such a waist of time and money. I only want the gas cars so this can be avoided!
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terrible service
this is the most awful service and car hiring company. they are just caring about the car. god forbid your car breaks. it literally ruined our christmas night. I strongly suggest to avoid it at all cost
nasty
the car was very nasty , very desapointed !
Easy and convenient
Car was where it was shown to be. Worked well and the app was easy to use. Car was relatively clean. Would definitely use this again.
Doesn’t accept US numbers!!!
So sad. So sad.
Can no longer see battery percentage
After the latest update, the percentage of the battery on the cars is no longer visible. Now we can only see the kilometers it has. The percentage alongside the kilometers is way more helpful.
Please fix this! Thank you.
Please fix this! Thank you.
Broken for US phone numbers
Doesn’t send verification sms to US phone numbers.
App does not work at all
Despite the cars showing up as available on the map and on their schedules, I cannot book them. Instead, when trying to reserve the car, I get an error message saying that the car is not available.
I’ve tried all cars around my area and all possible dates, and I still can’t book any of the cars due to the same error message.
I’ve tried all cars around my area and all possible dates, and I still can’t book any of the cars due to the same error message.
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Response from developer
We are sorry that your experience with MyWheels has not been good. Perhaps you would like to send us an email to support@mywheels.nl stating your name and telephone number. Then the relevant department can check what went wrong and contact you. Thank you in advance. Team MyWheels.
Useless service
I created a MyWheels account when I needed the service due to an emergency. I was asked for my personal data and documents. A while later I received an email saying that my account was permanently suspended. No reason other than generic possible reasons and no way to appeal or use the service. You should really be more clear about account suspensions, especially if the service was never used before and it's not a duplicate account or similar.
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Language switch does not work
I’ve tried several times to change the language and it just does not work. :(
Great concept, filthy cars, clunky app
Live the idea, but the implementation is lacking. Thus far, all 4-5 cars I used were beyond filthy in the inside, not once did I receive a reaction when reporting that. The app works fine for the most part, but has glitches, especially with the sliders, leaving you stuck at certain stages of the check-in/-out process.
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Horrible customer service
Couldn’t open the car for 25 minutes, as their app was not working. Got charged for the extra time. I complained, and they gave me a discount code but no refund. Next time, they simply deleted my reservation and invalidated my discount code THAT I RECEIVED TO COMPENSATE FOR THEIR OWN FAULT. When I called customer service, they hung up on me after I stated my problem. Never using this company again and strongly recommending this to my friends and family as well. This is an unacceptable way to treat a paying customer.
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