100% scammers!
Ive use this app for a while now and ive been having problem with sending the money. This time i sent money to my friend and it says sent! After waiting for hrs i reached out to the customer service! They said they will try to resolved it. After 1 weeks of waiting they send me of screenshot of some random weird and not the amount and information of mine. And said it is resolved! This app is a scam! Dont waste your time!!!!! I have screenshot and records of this whole incident!!! Now they wont try to resolved my case and wont refund my money... never trust this company !! Scammers! Fraud! Inwish theres a way to get my money back!!!!
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Poor support and clunky app
I have been on the waitlist for months. I’ve not been able to login again. It does not let me log out. I made an account on my wife’s phone and manage to get access without being on the waitlist. It seems as though this waitlist is random and indefinite.
Terrible at typing to create an account
I downloaded this app because they said it has the best rates but when I tried to create an account, I put my phone number so I can receive the code to register, the code never came to my phone number even after resending the code 15 times. Finally I received notifications for the code like an hour later. But now I can’t put my phone number to register because I did so many attempts. I tried to many ways to register with no success. Well I guess I’ll keep using WR and Remity.
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Unprofessional service
The customer service is extremely unhelpful and unprofessional. I found them untrustworthy and very disappointing to deal with. The whole experience was an absolute waste of time, and I would not recommend this app to anyone.
Very poor onboarding process
Once you open an acc, you have to upload your documents to verify your identity - which is great. But once you start asking for the additional information, he’ll broke lose. One agent(robot) will join the chat without even reading the previous conversation and just tells you to do something totally different from what the other agent (robot) told you to do. The app ain’t worth the hustle to be honest - try something else.. this ain’t it
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