The worst I have ever seen
I decided to try this out when a favorite YouTuber consistently advertised this, I signed up and was placed on a waiting list for more than 3 months, I contacted their support team and their answers show they don’t know the time it will take to get registered for this app.
Imagine, I need to send an urgent money to someone last 3 months and this app hasn’t still given access to make the transfer
Imagine, I need to send an urgent money to someone last 3 months and this app hasn’t still given access to make the transfer
Show more
SSeY_23
Do not Subscribe
I rarely leave one-star reviews, but my experience with NALA’s customer support and compliance process has been extraordinarily frustrating.
I initially requested an increase to my transfer limit and provided the financial and business-income documentation requested. NALA confirmed in writing that my documents had been received and that the matter was under internal review.
Despite this, I repeatedly received messages saying they had not heard from me and that my ticket was being closed while I was actually waiting for NALA to complete its own review. Each time I contacted support, another representative would apologize, confirm that the matter was still being investigated, and tell me to wait for an update — only for the same cycle to happen again.
I was subsequently asked for additional sensitive financial information, including my complete unredacted 2025 federal tax return. Because I was not comfortable providing that level of personal information particularly my full unredacted Social Security number simply to obtain a higher transfer limit, I withdrew my request for the limit increase and asked that my account simply be restored to its previous standard limits.
Yet my existing account remained restricted while I continued receiving vague responses that the matter was being “investigated.”FOR ONE FULL MONTH.
The most frustrating part has not been the compliance review itself. I understand that financial companies have regulatory obligations and may need to verify customers and sources of funds. The problem has been the contradictory communication, repeated requests, automated ticket closures, multiple representatives apparently not reviewing the previous correspondence, and the lack of a clear explanation for why my existing account remains restricted after I withdrew the limit-increase request.
Customers entrust financial companies with both their money and highly sensitive personal information. That requires competent case management and clear communication.
Based on my experience so far, I cannot recommend NALA. If the company ultimately resolves the matter properly, I will gladly update this review to reflect that.
I initially requested an increase to my transfer limit and provided the financial and business-income documentation requested. NALA confirmed in writing that my documents had been received and that the matter was under internal review.
Despite this, I repeatedly received messages saying they had not heard from me and that my ticket was being closed while I was actually waiting for NALA to complete its own review. Each time I contacted support, another representative would apologize, confirm that the matter was still being investigated, and tell me to wait for an update — only for the same cycle to happen again.
I was subsequently asked for additional sensitive financial information, including my complete unredacted 2025 federal tax return. Because I was not comfortable providing that level of personal information particularly my full unredacted Social Security number simply to obtain a higher transfer limit, I withdrew my request for the limit increase and asked that my account simply be restored to its previous standard limits.
Yet my existing account remained restricted while I continued receiving vague responses that the matter was being “investigated.”FOR ONE FULL MONTH.
The most frustrating part has not been the compliance review itself. I understand that financial companies have regulatory obligations and may need to verify customers and sources of funds. The problem has been the contradictory communication, repeated requests, automated ticket closures, multiple representatives apparently not reviewing the previous correspondence, and the lack of a clear explanation for why my existing account remains restricted after I withdrew the limit-increase request.
Customers entrust financial companies with both their money and highly sensitive personal information. That requires competent case management and clear communication.
Based on my experience so far, I cannot recommend NALA. If the company ultimately resolves the matter properly, I will gladly update this review to reflect that.
Show more
IIkelikeNoOther1
Dont send your money using this app!
Dont ever send your money using this app. While they will entice you by their high exchange rates, they will ONLY hold your money for days even if you have paid using apple pay or debit card. WORST, they will return your money after 10-15 days!!! Their customer service is horrible. Frustrating! They dont even deserve a star.
Show more
Ffoxtrotnurse
Account review delay
I love Nala, I’ve been with them since the time of inception. The only reason I’ve come here to air my grievances is so that someone from Nala can atleast work on my case since the communication on the app has been fruitless. My account was put on temporal hold 4 months ago, I was given the reason why and asked for supportive documents. I immediately uploaded them. Ever since then I’ve been making a follow-up and the only answer I get is that Nala’s team of specialist is ‘actively’ working on my case and that they are the only one who can resolve this stage.
How ‘actively’ are they working on my review for 4 months???? This is highly unprofessional!!
How ‘actively’ are they working on my review for 4 months???? This is highly unprofessional!!
Show more
ZZikemu
Response from developer
Sorry to hear on this and do apologise for the inconvenience this has caused. Kindly could you please share more details with us via mamanala@nala.money or through the chat app and we will look into this and try resolve this as quickly as possible.
Missing Transfer Creditation
I usually don't write reviews to tarnish people's business, but this one is serious. I am originally from Cameroon, and I recently sent money to my siblings there to help with back-to-school expenses. I initiated 7 transfers of around $800 (equivalent to 400,000 CFA in Cameroon) to my sibling, but his account was credited for only 6 transfers. NALA debited my Bank Account here in the U.S. 7 times. I contacted them about the issue, and they told me to reach out to the recipient’s bank for answers. The recipient already provided his transaction log for the last 30 days, and the 7th transfer credit is nowhere to be found on that log; I showed that to NALA’s team. The recipient is banking with Orange. And Orange is a NALA business partner. I told NALA… why the heck am I the one reaching out to your business partner?!! So NALA provided an email address to reach out to Orange, which I used and shared with NALA, along with a screenshot. I asked NALA what the next step is if Orange never responds.
So far, NALA has not responded to my question or found a solution to my problem.
NALA debited my account 7 times but only credited my recipient 6 times, and they think they can get away with that.
So far, NALA has not responded to my question or found a solution to my problem.
NALA debited my account 7 times but only credited my recipient 6 times, and they think they can get away with that.
Show more
SStayFan7
Response from developer
We're truly sorry to hear you're disappointed. Our goal is to provide a seamless service, and we clearly fell short. We'd value the chance to hear more about your concerns. Could you write to us at mamanala@nala.money to further look into this and resolve it as soon as possible.
