Complex Verification Process, Eventually Fixed
Edit: Company finally verified my account. Still I wish it didn’t have to take this long. Good exchange rates though.
If I could give 0 stars I would. By far the worst financial services app I have ever used. I waited close to a month for them to verify me so I could start sending money. It ended up being a long back and forth with constantly changing requirements. Customer service was absolutely awful. Each person said something different each time. Finally gave up after I realized they had no intent to help me.
If I could give 0 stars I would. By far the worst financial services app I have ever used. I waited close to a month for them to verify me so I could start sending money. It ended up being a long back and forth with constantly changing requirements. Customer service was absolutely awful. Each person said something different each time. Finally gave up after I realized they had no intent to help me.
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“THE BEST”🚀💵🔄
To think I used the likes of Remitly before this🙄 NALA ON 🔝✅
Great App
I greatly prefer sending money through NALA over any other money transfer application. Their service is extremely reliable, and funds are transmitted quickly and efficiently. The exchange rates are consistently better than those offered by all of their competitors, helping recipients receive more value from every transaction.
Another feature I appreciate is the ability to send money through multiple payout platforms, providing flexibility and convenience. Best of all, NALA does not charge any transaction fees, making it one of the most cost-effective and user-friendly money transfer services available. I highly recommend NALA to anyone looking for a fast, reliable, and affordable way to send money internationally.
Another feature I appreciate is the ability to send money through multiple payout platforms, providing flexibility and convenience. Best of all, NALA does not charge any transaction fees, making it one of the most cost-effective and user-friendly money transfer services available. I highly recommend NALA to anyone looking for a fast, reliable, and affordable way to send money internationally.
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Response from developer
Glad to hear the app feels intuitive! We designed it with customers like you in mind, aiming to remove complexity from the remittance process.
Don’t recommend
I do not recommend using this app because they refused to give my money
In a nutshell I had sent money to a number that doesn’t exist. The transfer was cancelled then the money reversed to Nala. However Nala refused to refund because they don’t process reversals anymore.
I have used this app for two years every month.
I will not use it anymore. Poor customer service
In a nutshell I had sent money to a number that doesn’t exist. The transfer was cancelled then the money reversed to Nala. However Nala refused to refund because they don’t process reversals anymore.
I have used this app for two years every month.
I will not use it anymore. Poor customer service
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Be careful with these people
Here I what they said after trying to send 2$ using Apple Pay to Kenya.
They also said that they would delete the account and after 96 weeks, my account is still with them😭😭
Here is their message
Following a routine review NALA has made the decision to close your account. Our rights to terminate your account are set out in section (11.2 for UK) of NALA's terms of service. We will return any funds held in your wallet unless prohibited by NALA's terms of service or applicable law.
This decision is final, and we are not able to provide further details at this time. We value your understanding and regret any inconvenience this may cause.
Regards,
The Mama NALA Team
They also said that they would delete the account and after 96 weeks, my account is still with them😭😭
Here is their message
Following a routine review NALA has made the decision to close your account. Our rights to terminate your account are set out in section (11.2 for UK) of NALA's terms of service. We will return any funds held in your wallet unless prohibited by NALA's terms of service or applicable law.
This decision is final, and we are not able to provide further details at this time. We value your understanding and regret any inconvenience this may cause.
Regards,
The Mama NALA Team
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