Very poor onboarding process
Once you open an acc, you have to upload your documents to verify your identity - which is great. But once you start asking for the additional information, he’ll broke lose. One agent(robot) will join the chat without even reading the previous conversation and just tells you to do something totally different from what the other agent (robot) told you to do. The app ain’t worth the hustle to be honest - try something else.. this ain’t it
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Very efficient
Great service
I wouldn’t be surprised if they’re using this app to steal identities
I tried signing up for Nala, but for some reason my account couldn’t be verified. That’s fine—I understand that verification issues can happen. What isn’t acceptable is the customer service. After requesting that my account and all of the personal data I submitted be deleted, I’ve only been getting the runaround. It’s been almost a week, and nothing has been resolved. I expected much better support, especially when it comes to handling account and personal data deletion requests.
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Best App
Good App. You will receive your money soon n seconds and the rate is higher compare to others
Transaction on hold
I’m really disappointed with this app. It is true talk have great and unbeatable rates but you guys can’t say a money has been used meanwhile the money is on hold. This is crazy
Sending
Excellent!
Worst App, No Transparency, Unexpected Requests For Sensitive Information, Poor Customer Service
Read this first, If you are considering registering with Nala.
If you’re not comfortable sharing your SOCIAL SECURITY NUMBER, your DRIVERS LICENSE, a selfie, your PAYSTUB, your IRS BUSINESS REGISTRATION LETTER, BANK STATEMENT, and potentially even more personal documents, then think twice before registering.
Based on my experience, Nala did not ask me for all of this information during the initial registration process. Instead, they requested it later, one piece at a time. Had they asked for everything upfront, I would never have created an account.
I only used the app to send a total of $2 to myself using my own bank card through Apple Pay. After that, I was repeatedly asked for additional verification documents ( Proof of income). I provided, a PAYSTUB, and my IRS BUSINESS REGISTRATION LETTER. Even after providing all of that, I was still asked for more information. Mind you, they already had my DRIVERS LICENSE and SOCIAL SECURITY NUMBER.
The experience left me frustrated and embarrassed. It felt like there was no clear end to the verification requests
This is my first time coming across an African money transfer app that asked people for their SOCIAL SECURITY NUMBER. I provided it, along with my DRIVERS LICENSE, my PAYSTUB, and my IRS BUSINESS REGISTRATION LETTER. Yet they still asked for more information. At that point, I decided I would not provide anything else because I had no idea what documents they would ask for next — whether in a few hours or the next day. I’m only using the app to send my own money to myself. I’m not applying for a mortgage or personal loan, so I don’t understand why I was asked to provide so many sensitive documents. If they won’t allow me to continue using the app, they should simply close my account. Enough is enough.
In my opinion, if an app requires this level of verification, it should clearly disclose all of those requirements before someone signs up — not after they have already created an account and submitted multiple sensitive documents.
This was one of the most frustrating experiences I’ve had with a money transfer app, and based on my experience, I will not recommend it. Because It feels like they’re more interested in collecting people’s sensitive personal information than actually providing a money transfer service.
I repeat, I will not recommend it.
If you’re not comfortable sharing your SOCIAL SECURITY NUMBER, your DRIVERS LICENSE, a selfie, your PAYSTUB, your IRS BUSINESS REGISTRATION LETTER, BANK STATEMENT, and potentially even more personal documents, then think twice before registering.
Based on my experience, Nala did not ask me for all of this information during the initial registration process. Instead, they requested it later, one piece at a time. Had they asked for everything upfront, I would never have created an account.
I only used the app to send a total of $2 to myself using my own bank card through Apple Pay. After that, I was repeatedly asked for additional verification documents ( Proof of income). I provided, a PAYSTUB, and my IRS BUSINESS REGISTRATION LETTER. Even after providing all of that, I was still asked for more information. Mind you, they already had my DRIVERS LICENSE and SOCIAL SECURITY NUMBER.
The experience left me frustrated and embarrassed. It felt like there was no clear end to the verification requests
This is my first time coming across an African money transfer app that asked people for their SOCIAL SECURITY NUMBER. I provided it, along with my DRIVERS LICENSE, my PAYSTUB, and my IRS BUSINESS REGISTRATION LETTER. Yet they still asked for more information. At that point, I decided I would not provide anything else because I had no idea what documents they would ask for next — whether in a few hours or the next day. I’m only using the app to send my own money to myself. I’m not applying for a mortgage or personal loan, so I don’t understand why I was asked to provide so many sensitive documents. If they won’t allow me to continue using the app, they should simply close my account. Enough is enough.
In my opinion, if an app requires this level of verification, it should clearly disclose all of those requirements before someone signs up — not after they have already created an account and submitted multiple sensitive documents.
This was one of the most frustrating experiences I’ve had with a money transfer app, and based on my experience, I will not recommend it. Because It feels like they’re more interested in collecting people’s sensitive personal information than actually providing a money transfer service.
I repeat, I will not recommend it.
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It’s great
I have been using send wave for over 10 years, till wakaanza umama. Now I’m with Nala and I’m very content.
FRAUD
I have send money with them and they hold my money saying was delivered but the person did not receive it , appalling service and lack of customer service with policies known only by them ! They do not treat customers properly, customer should be treated properly not telling me their policies etc… the policies are not clear or published. This app needs to be reported so people won’t face problems. RUN AWAY
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Account temporarily unavailable
This app WAS good but not anymore. My account stated temporarily unavailable since Oct 2025. I contacted customer service and I was given a run around despite sending all required information. Their customer service is not prompt it’s like nobody knows what they are doing there. I met Benjamin Fernandez who is the owner in Boston during the 2023 Marathon and he kept promoting this app and actually help me download it to my phone. Please fix your issues with the same energy you promoted your app. Thanks
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Verification issues
Takes ages to verify one’s identity with no result and the chat bot too is so inconsistent
Recommended to use this app
So easy and fast using this app
Complex Verification Process, Eventually Fixed
Edit: Company finally verified my account. Still I wish it didn’t have to take this long. Good exchange rates though.
If I could give 0 stars I would. By far the worst financial services app I have ever used. I waited close to a month for them to verify me so I could start sending money. It ended up being a long back and forth with constantly changing requirements. Customer service was absolutely awful. Each person said something different each time. Finally gave up after I realized they had no intent to help me.
If I could give 0 stars I would. By far the worst financial services app I have ever used. I waited close to a month for them to verify me so I could start sending money. It ended up being a long back and forth with constantly changing requirements. Customer service was absolutely awful. Each person said something different each time. Finally gave up after I realized they had no intent to help me.
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“THE BEST”🚀💵🔄
To think I used the likes of Remitly before this🙄 NALA ON 🔝✅
Great App
I greatly prefer sending money through NALA over any other money transfer application. Their service is extremely reliable, and funds are transmitted quickly and efficiently. The exchange rates are consistently better than those offered by all of their competitors, helping recipients receive more value from every transaction.
Another feature I appreciate is the ability to send money through multiple payout platforms, providing flexibility and convenience. Best of all, NALA does not charge any transaction fees, making it one of the most cost-effective and user-friendly money transfer services available. I highly recommend NALA to anyone looking for a fast, reliable, and affordable way to send money internationally.
Another feature I appreciate is the ability to send money through multiple payout platforms, providing flexibility and convenience. Best of all, NALA does not charge any transaction fees, making it one of the most cost-effective and user-friendly money transfer services available. I highly recommend NALA to anyone looking for a fast, reliable, and affordable way to send money internationally.
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Don’t recommend
I do not recommend using this app because they refused to give my money
In a nutshell I had sent money to a number that doesn’t exist. The transfer was cancelled then the money reversed to Nala. However Nala refused to refund because they don’t process reversals anymore.
I have used this app for two years every month.
I will not use it anymore. Poor customer service
In a nutshell I had sent money to a number that doesn’t exist. The transfer was cancelled then the money reversed to Nala. However Nala refused to refund because they don’t process reversals anymore.
I have used this app for two years every month.
I will not use it anymore. Poor customer service
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Be careful with these people
Here I what they said after trying to send 2$ using Apple Pay to Kenya.
They also said that they would delete the account and after 96 weeks, my account is still with them😭😭
Here is their message
Following a routine review NALA has made the decision to close your account. Our rights to terminate your account are set out in section (11.2 for UK) of NALA's terms of service. We will return any funds held in your wallet unless prohibited by NALA's terms of service or applicable law.
This decision is final, and we are not able to provide further details at this time. We value your understanding and regret any inconvenience this may cause.
Regards,
The Mama NALA Team
They also said that they would delete the account and after 96 weeks, my account is still with them😭😭
Here is their message
Following a routine review NALA has made the decision to close your account. Our rights to terminate your account are set out in section (11.2 for UK) of NALA's terms of service. We will return any funds held in your wallet unless prohibited by NALA's terms of service or applicable law.
This decision is final, and we are not able to provide further details at this time. We value your understanding and regret any inconvenience this may cause.
Regards,
The Mama NALA Team
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Customer Service is the poorest I’ve ever seen
Don’t expect prompt response if there is an issue with your transfer. I’ve been using this app for a long time, I had an issue and nobody was ready to attend to it.
I regret ever using this app
I regret ever using this app
Onboarding is broken
Keeps asking to upload ID, waste of time
Good one
Very fast
